Just in time for the holiday crunch, Bloomberg/BusinessWeek has put together a spot-on ranking of the 36 largest airports in the US and Canada.
What’s best about this ranking is that it is based on a survey of 3,000 frequent travelers who know a thing or two about airports, plus a full analysis of drive time to/from airports, and airport on-time data.
Let’s start on a positive note and look at the those that come out at the top of the list for being LEAST frustrating overall:
#1 Vancouver YVR
#2 Portland PDX
#3 Austin AUS
#4 Calgary YYC
#5 Phoenix PHX
Every one of these top five airports puts a smile on my face. I love Vancouver for its indoor creek and 5-star hotel on the premises. I’m in awe of Portland’s glassy rain canopy that connects the airport to parking lots. Austin has live music, rocking chairs and BBQ!
One thing that jumped out at me about this study was that Canadian airports rank so high. In addition to Vancouver and Calgary, Ottawa ranked #8 overall. However, Toronto Pearson (YYZ), Canada’s busiest, ranked near the bottom of the pack at #30– just ahead of the reviled LAX and JFK. I can relate– nearly every time I fly to or from Toronto or pass through Pearson, I get lost. The first step Toronto could take toward a better airport would be better directional signage.
The bottom of the list should be familiar territory to all TravelSkills readers…these airport laggards nearly always fall at the bottom of every list, so there are few surprises here:
#32 New York Kennedy JFK
#33 Chicago O’Hare ORD
#34 Washington Dulles IAD
#35 Newark Liberty EWR
#36 New York LaGuardia LGA
Why the disdain for NYC area airports? Probably because they are dinosaurs– and most are too busy to make way for many improvements. Although I think it’s fair to say that there have been some improvements in New York. And there are more on the way… but it’s going to take a while…
For example, Delta’s new Terminal 4 operation at JFK is a dramatic improvement over its old digs at the long gone PanAm Worldport. The biggest downside are the unusually long walks required to get to gates at the far end of the concourse. I was just in JetBlue’s big, bright and happy JFK Terminal 5 last week and was impressed. And United’s operations at Newark are slated for improvements as we reported on TravelSkills this week.
Another thread among the most frustrating airports is drive time. Washington Dulles is the most dramatic example of this… there is little worse than a five-hour transcon flight to Dulles, then another hour or two fighting traffic to get into downtown DC. Thankfully we have Washington National, which came in at #13. The top three airports in terms of drive time to/from during rush hour are: Boston BOS, Atlanta ATL and San Francisco SFO.
Some other interesting notes from the study: Delta’s big hubs at Detroit and Atlanta came in at #11 and #12 respectively- well into the top half. While both are big and always busy, they work well. When I lived in Atlanta, people would say, “Atlanta Airport is about as pretty as a Xerox machine. But it works like one, too,” referring to the overall efficiency of the world’s busiest airport.
My hometown airport San Francisco International ranked #17– firmly middle of the pack. While SFO has some award winning terminals, organic food and excellent runway views, I’m sure its poor on-time performance in rain and fog likely pushed it down in the rankings.
Extra Bonus! Here’s an easy way to top off your Chase Ultimate Rewards balance with 20,000 points!
Like what you just read? Then say so! Scroll back up to the top and LIKE the post on Facebook, post it on Linked In and/or tweet it!
Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly.