Sounds like our spring break madness prediction (see previous post) is coming true. Check out the following comment from TICKET reader DM re: a recent “cluster” at the ATL luggage carousel:
I’m a Diamond Medallion and understand completely that Spring Break means more passengers and luggage, but last night (Saturday, March 12th) at Delta baggage was absurd and causes me to write about a long-simmering concern of mine: the ATL baggage system needs a major review and upgrade. Waited 53 minutes for luggage on a flight from Denver (even with my yellow Sky Priority tags); some carousels were over-capacity and shut down automatically (adding to delays), while the carousels on either side were virtually empty. No one from Delta was in the vicinity. After 5 minutes of waiting and a potential riot of angry passengers, I ran to the DL baggage room and got a few shrug of the shoulders until I pulled out my Diamond card and asked, pointedly, that someone get out to the carousel now, to help the hundreds of passengers waiting for bags. This scene, however, is played out regularly on a lesser scale every day. It simply takes an unreasonably long time for bags to arrive in ATL (only DEN is worse), and the system for handling “oversized” items is a joke. DL’s “award-winning” management needs to give this serious attention. It’s an embarrassment to the City.
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