SOME SKY PRIORITY BENEFITS FOR SALE…Delta is putting elements of Sky Priority and other travel benefits up for sale for general SkyMiles members between now and Jan. 5. The cost is $199 and applies to up to eight additional travelers in the same record, which is an extraordinary value for a family or group of colleagues that travels together and checks luggage. Medallion members cannot purchase this benefit. The Smart Travel Pack, as Delta is calling it, includes one free checked bag per person, priority boarding, a discount for Economy Comfort seating (half off on domestic flights and 25 percent off on international flights), and access to preferred seating. The member that buys the package will also receive a benefit of 20 percent more SkyMiles. While it is good to see Delta making additional revenue, it could come at the expense of Medallion members who book tickets at the last minute since they may now have fewer preferred exit row and bulkhead seats to choose from…was that not the point of introducing the preferred seating in the first place? However, Medallions and first class passengers will probably still hold priority in boarding, but it certainly increases the percentage of people that have first crack at the overhead bins. Pretty much everyone has priority boarding these days! How do you feel about this move? Please leave your comments below.
UPDATE: Delta reached out to The TICKET this morning to respond to the above item stating: “The sale of Delta’s Smart Travel Pack does not diminish any benefits that a Sky Priority eligible customer would receive through their SkyMiles Medallion or front of cabin status. While certain elements similar to what customers receive through Sky Priority are offered in the Smart Travel Pack promotion, they are not the same. For example, Priority Boarding offered through this promotion comes after Sky Priority customers are invited to begin Delta’s boarding process.”
SOUTHWEST DEVALUES RAPID REWARDS. So it’s not just Delta devaluing its frequent flyer program. Southwest is jumping in the game, too. This week they sent out this friendly warning that the points required to redeem is lowest fare tickets would soon increase 15%: “We want to inform you of an upcoming change to the Rapid Rewards Program that will affect the number of points needed for reward travel. Wanna Get Away reward flight bookings made on or after March 31, 2014 will require 70 points per dollar. This is an increase from the 60 points per dollar currently required…We hope you understand that in order to continue providing these benefits, we must make changes to the Rapid Rewards Program from time to time.” Sound familiar? Do you understand?
MQD TALLY NOW APPEARS AT DELTA.COM…The Medallion Qualification Dollar (MQD) amount, the total number of dollars you spend on qualifying Delta or partner airline tickets beginning with -006, now shows online in your profile. The breakdown also appears next to each flight segment along with your earned mileage. Remember taxes and most fees are not included in your MQD tally, which will be used as an additional measurement of attaining Medallion status in 2015. Beginning Jan. 1, 2014, the MQD minimums will need to be met in addition to MQMs for each level ($2,500 for Silver; $5,000 for Gold; $7,500 for Platinum; and $12,500 for Diamond). MQDs earned in 2013 do not count and do not carry over; they are simply listed now to get travelers used to the idea.
NEW FOOD COURT OPENS IN ATL CONCOURSE A…Hungry? Well, there is no better time to get your grub on than now. Terminal A at Hartsfield-Jackson has unveiled a new food court featuring several eateries including Boar’s Head Deli, Qdoba, Chick-fil-A, and Boardwalk Burgers and Piano Bar. Also recently opened on the same concourse is P.F. Chang’s China Bistro with seating for 190.
SOUTHWEST NO-SHOW NOW IN EFFECT. On Sept 13, Southwest’s new no-show policy went into effect. Customers who cancel a Wanna Get Away or Ding fare before departure can reuse their funds toward future travel without a change fee as in the past. Customers with other higher priced fully refundable fares either request a refund or hold funds for future travel. HOWEVER, if the ticket is not changed or canceled within 10 minutes of departure (no show), travelers lose the entire value of the ticket.
CHOOSE RENTAL CAR FROM PLANE? Yep. National Car Rental’s Emerald Club members will soon be able to fire up their phones when the plane touches down and using the new National smart phone app, choose among a real time display of available cars by make, model, even color. It’s sort of a virtual version of National’s popular Emerald Aisle where travelers who have reservations for a mid-sized or large car are allowed to choose any car on the lot. The new app will work at airports in Omaha, Richmond and Tulsa starting September 30 and National says it should be working at a total of 25 airports by the end of the year. Check out this video (above) of National’s Rob Connors explaining how it all works.
TSA PRE-CHECK MORE THAN DOUBLES AIRPORT COUNT…The popular TSA Pre-Check program is expanding from the current 40 airports to an additional 60 by the end of the year. The list of new airports is extensive and a huge boost for travelers that are tired of enduring long lines. Not every concourse will have the expedited screening, but the list includes airports where at least one terminal will have it. Delta was the first airline to add the indicator on boarding passes alerting travelers as to whether or not they have been pre-selected. Southwest is planning to add TSA Pre-Check capability sometime later this year. Is it coming to an airport near you? Here’s the full list: http://www.tsa.gov/press/releases/2013/09/04/tsa-precheck-expands-60-additional-airports
NEW LAX TERMINAL OPENS. This week marks the long awaited opening of the new $1.9 billion Tom Bradley International Terminal at LAX. At 150,000 square feet, it’s half again as large as its dingy predecessor. The new curved-roof terminal we’ve all watched under construction in recent years is bathed in natural light, full of electronic art, mod furnishings, upscale dining and retail, new airline clubs and fantastic views of the tarmac and runways. The terminal is still a work in progress– it won’t be fully opened until 2015. To see more, check out this slideshow from the LA Times.
STARWOOD PLATINUMS TO GET DELTA UPGRADES…Delta’s Crossover Rewards program has taken yet another step in its groundbreaking industry stride and given Starwood Platinum Elite members access to Delta’s first class cabin on domestic and Caribbean flights free of charge. Technically, though, the only people this will hurt is nonrevenue Delta employee flyers as Starwood Platinums would only clear after ALL Delta Medallions have cleared (unless the SPG Platinum member is a Medallion member). So it will not take away from Delta flyers’ access to free upgrades, but provides a nice boost to Starwood Platinums. Be sure to link your Starwood and Delta accounts here: https://www.delta.com/profile/spgLanding.action
AIRBUS A380 TOUCHES DOWN AT HARTSFIELD-JACKSON…The long-awaited arrival of Korean Air’s Airbus A380 has finally come. The first flight from Seoul Incheon touched down on August 31, but the official water cannon salute festivities did not occur until Sept. 6 due to the Labor Day weekend. Still, the excitement at the airport was tangible with numerous employees and support staff on the tarmac and in the terminal ready to greet the aircraft and snap plentiful photos. Did you know that the KAL A380 must dock at ATL’s Concourse E and not at the new $1.4 billion Terminal F? That’s a surprise to many. Delta flies nonstop to Seoul from Detroit and, just recently announced, Seattle, but Korean Air’s service is preferred by many travelers for its more attentive in-flight service and Korean-inspired meals including bibimbap and bulgogi. Korean Air also features both first and business class lie-flat beds and has fewer seats on board the entire aircraft (407 to be exact) than any other A380 operator. A duty-free showcase store displays goods for sale, and the Celestial Bar and lounge can be enjoyed by premium cabin passengers in-flight. The double-decker jumbo jet only operates three times a week (777s operate daily), but the A380 is expected to appear daily beginning in late October. Korean Air already flies A380s to Los Angeles and JFK, as well as to Hong Kong and Frankfurt. THE TICKET hopes to bring an in-flight report to readers in the coming months.
HAD THE PORSCHE TREATMENT YET?…Well, if you are a Diamond Medallion or high value customer and have not been picked up in a Porsche in Atlanta with a tight connection, you now have your chance in Minneapolis/St. Paul, New York, and Los Angeles. The service is never guaranteed, but is meant to surprise and delight customers on a tight connection. An agent holds a sign with your name on it in the jet way and whisks you down to the ramp and speeds you across the bustling tarmac traffic to your next flight. Want this kind of treatment? Well, travel on stormy days and spend a fortune! (Interesting to watch United mimic Delta’s move with jet way pick-ups in Houston by silver Mercedes-Benz.) Have you experienced the Porsche treatment?
FLY THE WHALE…Delta’s Boeing 747-400 aircraft typically fly international routes, but aviation geeks may have their chance to fly the “whale” on select domestic flights this fall. A Delta 747-400 is scheduled to fly Atlanta to Seattle on Nov. 30 and Seattle to Atlanta on Dec. 1. Also, the jumbo jet will fly one way from Atlanta to LAX on Jan. 5. Talk about excellent upgrade chances! Remember, Delta can change the schedule at any time, but for now these planes are on the schedule.
JFK TERMINAL TWO GETS A FOOD UPGRADE…Delta is partnering with OTG, an airport food and beverage supplier, to enhance the dining options in JFK’s terminal 2. While most of the attention has been on the new terminal 4, the older terminal 2 continues to handle some domestic flights and regional jet operations. Customers will be able to place orders via iPads placed at seating areas if they wish from numerous eateries including Due Amici (Italian), BRKLYN Beer Garden, Shiso (Japanese), Croque Madame (French bistro), and Tagliare (New York-style pizza) among others.
FLIGHT ATTENDANTS GET NEW INFLIGHT SMART PHONES…Delta is providing all flight attendants with new handheld devices (Nokia Lumia 820) designed to allow them to more easily process in-flight payments. Now, swiping a credit card will happen in “almost” real time (whereas before transactions were only completed once the aircraft landed). The device also opens up new sales opportunities including allowing passengers the option to upgrade to an Economy Comfort seat in-flight. (Remember when AirTran pioneered this concept?) The device will prompt flight attendants the correct amount to charge, and the option will be rolled out progressively beginning with longer transcontinental and international flights. Flight attendants will also have the ability to issue coupons (bonus miles or coupons for future Delta flights) in the event of a service failure (faulty entertainment system, etc). The goal is that flight attendants will soon be able to access more information about passengers (destination, elite status, tight connections, etc) to provide better service in-flight.
NEW AIRBUS ORDER FOR DELTA…Forty new Airbus aircraft are on the books within the next decade including 30 Airbus A321 aircraft, which will be a new type never before flown by Delta. The aircraft will feature 20 first class seats, 22 Economy Comfort seats, and 148 economy seats. (Roughly the size of a 757) They will also feature Airbus’ new sharklet winglet designed to reduce fuel consumption. Ten Airbus A330-300 aircraft will supplement Delta’s growing fleet of the long-haul aircraft. These planes will be specially modified to carry additional payload giving them a longer range and permitting Delta the opportunity to open or grow markets across the Atlantic and the Pacific. In addition to Economy Comfort, the widebody A330s will also have 34 fully flat Business Elite seats. Deliveries of these aircraft are expected to begin in 2015.
DELTA BUMPS UP BAY AREA-LAX AGAIN. Earlier this summer, Delta announced that it would launch shuttle-style service with 12 flights each way between SFO and LAX. THis month it announced that it’s adding even more Embraer 175 flights for a total of 15 per day in each direction, starting as early as 6 am. It’s also now flying five times per day between San Jose and LAX. Fares range from $150 to about $400 roundtrip depending on how far in advance you book. (I’m jumping on one of these new Delta flights later this month, so stay tuned for a trip report!)
SOUTHWEST SHOWS ATLANTA SOME LUV…Southwest Airlines has become the Official Airline of the College Football Hall of Fame in Atlanta. The museum, which will open next August following its relocation from Indiana to Georgia, is located next to the Omni Hotel at CNN Center. Southwest is also the official airline of the Atlanta Falcons.
Follow @cjmcginnis on Twitter!
CAN’T GET ENOUGH OF THE TICKET? Then follow us on Facebook! Join the thousands of TICKET readers who get a regular dose of fare deals, travel news, and advice via our Facebook page. Come on and join the fun…and stay informed.