United's state of the union

Jeff Smisek, United chairman, president and CEO addresses crowd at Houston Intercontinental Airport on May 20, 2013 (United Airlines)

Here are some highlights from United CEO Jeff Smisek’s presentation during the carrier’s 4th quarter 2013 conference call on Thursday.

Much of it you may already know (or have read about in TravelSkills!). But it’s a good round up of what’s going on at the largest carrier in the Bay!

Take a read through and please leave your comments below!

>United earned a $1.1 billion profit in 2013.

>There are now over 35,000 Economy Plus seats in United’s fleet.

>All international long haul aircraft now have the new lie-flat business class seat.

>170 aircraft now have satellite based wifi onboard and it’s adding wifi to one aircraft per day.

>There is now access to in seat power on on half its mainline fleet.

>Newer, larger overhead bins have been installed on the majority of its Airbus fleet.

>The upgrades on all p.s. flights between NYC and California are complete.

>A brand new terminal opened at Houston Intercontinental Airport last year.

>It opened three brand new United Clubs in 2013.

>The new United iPhone app rolled out and customer feedback about it is positive. The Android version should be out in May.

>Revenue tracking of PQMs is now available online and on the app.

>Customer satisfaction scores increased 25% in Q4.

>United is opening the “ultramodern Boarding Area E at our powerhouse west coast hub in San Francisco.”

>United will move into Concourse B at Boston Logan and into the new T2 at London Heathrow in Q2 2014.

>New United Clubs will open in Boston and London Heathrow.

>United is installing more power poles and power bars at all gate areas.

>Manufacturers will deliver 63 brand new aircraft (mainline and regional) to United in 2014.

And just in case you missed it, here’s what else you need to know about Bay Area Travel over the last month:

***

Peter says
January 28, 2014 at 2:21 pm

Anyone know what the mix of new aircraft will be? I’m assuming CRJ/ERJ, B737-900s and a few 787s?
musicmansf says
January 25, 2014 at 5:30 pm

..
musicmansf says
January 25, 2014 at 5:29 pm

Now, if only they’d throw all those slimline seats into a giant pile and light them on fire…
Robert F says
January 24, 2014 at 9:45 am

Nice summary, thank god I didn’t actually have to listen to all that…
Eddie Van Ham says
January 24, 2014 at 9:44 am

There was no mobile pass available for me in the United App for a recent SFO – SAN trip

United’s state of the union