United expands in-flight streaming. Passengers on most United Airlines A319s and A320s can now (finally) stream entertainment in-flight. A United official said at an industry conference in Las Vegas that the airline recently activated in-flight entertainment streaming on almost three-fourths of its 152 Airbus narrow-bodies, with the rest coming soon. In-flight streaming — which is already available on UA’s 23 747-400s and all 777-200s to Hawaii — was dependent on completing the installation of in-flight Wi-Fi equipment, he noted. (Have you tried it yet? How did it work?)
ATL flyers short-changed by merger? Southwest’s acquisition of AirTran could prove to be more costly than beneficial for Atlanta-area flyers, according to an analysis by the Atlanta Journal-Constitution. The paper said that when the government approved the combination, it didn’t foresee Southwest’s drawdown of service at ATL, giving more of the market to an already-dominant Delta. The report said Southwest/AirTran has already cut competition on more than a dozen routes out of ATL, and that Delta’s market share there has grown from 78 to 83 percent.
Ryanair rolls out business fares. Business travelers have never been too fond of Ryanair, the intra-European airline known for ultra-low fares and its broad range of ancillary passenger fees. But now the carrier has come out with a new category of business fares. They’re significantly higher than base fares, but include a menu of services that would otherwise incur hefty fees, like a checked bag, priority boarding, access to premium seats, and, perhaps most significant: a waiver of change fees.
Hawaiian tries out self-checked luggage. The latest carrier to start testing a procedure for passengers to check their own bags is Hawaiian Airlines. For two months, travelers on its flights from Seattle and Oakland to four Hawaiian destinations can use the TAG@HOME option, which lets them print out bag tags at home when they check in for flights. At the airport, they’ll find a stand with reusable sleeves; tags are slipped into them and attached to the luggage, which is taken to a bag drop. Alaska Airlines offers a similar option for home printing called Self-Tag Express, and United has started offering a self-tagged bag procedure at Chicago O’Hare, but with tags printed at the airport.
Earlier boarding for uber elite? This just in from TravelSkills reader EJ: “When the Delta gate agent called for first class boarding on a recent flight to New York, she invited Diamond Medallion members to board the flight with first class passengers. The agent then waited two minutes before inviting other Sky Priority passengers — Platinum, Gold — to board. As a Diamond flyer with Delta, the invite to board with first class passengers was a pleasant surprise. I’ve had issues with Delta over the years, but Delta deserves kudos in this case. Delta seems to me upping its game on multiple fronts.” Has anyone else received special treatment like this?
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Hawaiian, Frontier add routes. Members of American’s AAdvantage program in the San Francisco area are getting a new option for award travel to Maui. AAdvantage partner Hawaiian Airlines said it plans to begin four weekly flights between SFO-Maui on November 20, increasing to daily December 17, using a 294-seat A330-200. Meanwhile, Frontier announced new service starting in late October from Cincinnati to DFW, Orlando, Las Vegas, Phoenix and Ft Lauderdale; from Chicago O’Hare to Phoenix and Salt Lake City and from DFW to Memphis.
Secret spaces on new jets: TravelSkills in London’s Daily Mail. Last week, London’s popular Daily Mail website post on a story we brought you two years ago: An inside look at airline crew rest areas. The Mail story included several images as well as our 8 Best Beds video we created in 2012 when invited on a Cathay Pacific B777 delivery flight from the Boeing factory in Seattle to Hong Kong. The post was hugely popular… as a matter of fact, view on our video jumped from around 90,000 to over 240,000 in just a few days.
TSA PreCheck hits a milestone. TSA said last week its PreCheck program, now about nine months old, has passed the half-million mark in approved members. What’s more, Customs and Border Protection now has more than 3 million members in its own trusted traveler programs, which include Global Entry for international airport arrivals. TSA said PreCheck is currently available at 118 U.S. airports, while Global Entry can be used at 51 U.S. airports and at preclearance stations in Canada. TSA has opened more than 300 PreCheck application centers nationwide.
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Fees on hotel guests hit a new record. A new study by NYU’s Tisch Center for Hospitality, Tourism and Sports Management finds U.S. hotels are on track to haul in a record $2.25 billion in fees and surcharges from guests in 2014 — up from $1.7 billion just four years ago. “Fees and surcharges are highly profitable; most have incremental profitability of 80 to 90 percent or more of the amounts collected,” the study noted. Hotel charges include things like resort fees, early departure fees, Internet fees, room service surcharges and business center fees, among others. Have you been seeing new hotel fees lately? Which ones irritate you the most?
In Case You Missed It…
>Check out this amusing video about the controversial “Knee Defender” incident on United last week.
>Check out these interesting facts about airline flight numbers.
Jim Glab & Chris McGinnis
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