AIRLINES
T-Mobile CMO Mike Sievert reveals new Gogo partnership in San Francisco. (Photo: Jed Jacobsohn)
Free inflight texting & voicemail. Starting September 17, T-Mobile customers can get free in-flight texting and voicemail service on all 2,000 U.S. aircraft equipped with Gogo Inflight Internet Wi-Fi. “To access the free messaging and voicemail services, T-Mobile customers will need to have their Wi-Fi Calling-enabled phone in airplane mode and connected to Gogo Wi-Fi. From there, they simply launch their browser, verify they’re a T-Mobile customer, and follow the instructions,” Gogo told TravelSkills. (Interesting side: Gogo’s stock jumped 10% after this new deal became public last week.) If you don’t already use T-Mobile, does this make you want to switch? Leave your comments below.
Click to see TVOne news report on Air New Zealand’s final 747 flight from SFO
End of an era at Air New Zealand. The latest airline to mothball its last 747 is Air New Zealand, which has flown the Boeing jumbos for 33 years. Its final 747-400 left San Francisco for Auckland last week, then was taken out of service. The carrier now uses 777s and 787s on transpacific routes. Meanwhile, Air New Zealand will add a third daily roundtrip to its LAX-Auckland route three days a week from April through October 2015.
Southwest boosts on-time record. Has Southwest Airlines figured out how to overcome its recent problems with late flights? The airline’s August performance showed a big improvement in on-time operations, up 10 percentage points from July when it (and JetBlue) were stuck at the very bottom of the the DOT’s on-time performance rankings.
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Lufthansa’s new premium economy seat on display at the Global Business Travel Association convention in August (Chris McGinnis)
Lufthansa details premium economy service. Star Alliance member Lufthansa will debut its long-promised premium economy section in a few months, and it has posted a new website with details of what the service will provide to passengers and its planned schedule of deployment on international routes. It will be introduced starting in December on 747-8s from FRA to ORD, LAX and IAD; by late April on A380s to IAH, JFK, MIA and SFO; and in May 2015 on A340-600s to LAX, EWR and SFO.
Airline Wi-Fi searches. If you’re flying on United and you’d like to know in advance whether or not your aircraft is Wi-Fi equipped, you can look it up on this United website. Passengers on Southwest can do the same thing with the carrier’s online Wi-Fi Finder. United & Southwest have taken the proactive step of notifying passengers on the day before their flight if the plane has wi-fi. (Whether or not the wi-fi is operational is another question ….)
Popular on TravelSkills: Another British Airways A380 for the US
The new soy ginger marinated salmon salad now onboard Virgin America (Photo: Virgin America)
Virgin America enhances front cabin menus. First class flyers on Virgin America will see a slate of new menu options this fall from celebrity chefs like Hiro Sone, Staffan Terje, Chris Beerman and Elizabeth Binder. New entrees include things like a grilled mushroom medley, soy ginger marinated salmon salad, roasted chicken with artichokes, ginger pepper noodles, and Marrakesh chicken salad. NOTE: If you fly Virgin America into San Francisco before Dec 14, bring your boarding pass to the Humphry Slocombe ice cream store in the Ferry Building marketplace for a free scoop! (It’s also served onboard flights departing SFO.)
Texas all-you-can-fly air service plans autumn start. A Texas entrepreneur plans to launch a new small-plane air service this fall with an all-you-can-fly policy for flat-fee memberships, according to the Dallas Business Journal. Called Rise, its eight-passenger Beechcraft King Air 350 turboprops will initially concentrate on the busy Dallas-Houston market with high-frequency service. Memberships will cost $1,650 to $2,650 a month, and Rise will use its own terminal at Love Field. The former CEO of California’s Surf Air — which has a similar business model — is executive chairman of Rise.
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AIRPORTS
Mock up of what the new dining terrace at LAX Terminal 2 will look like
LAX shows plans for T2 overhaul. The Westfield Group, in partnership with Los Angeles World Airports, has created a video showcasing its plans for bringing 20 new retail and dining concessionaires to LAX’s Terminal 2. The revamped T2 will have a dozen dining outlets — twice as many as it has now — and will feature outlets of several local restaurants. The project, now underway, should be finished next year. (Currently, T2 primarily serves international carriers.) Terminal 2 is home to ten domestic and international airlines, including Aeroméxico, Air Canada, Hawaiian Air and Virgin Atlantic.
Wi-Fi Update: Sites monitor airports, hotels. The folks at Cheapflights.com have compiled a handy guide to Wi-Fi at 25 major U.S. airports, including how to access it, whether it’s free or paid. Meanwhile, hotelwifitest.com — which lets users see the data speeds typically achieved at major hotels — enhanced its service so the results can be viewed directly by users of major hotel booking sites. “After a one-click install, the extension will automatically display the WiFi information block whenever you open a hotel page on Hotels.com, Expedia, Booking.com, or TripAdvisor,” the company told us.
SECURITY
TSA: Most travelers now use expedited lanes. Remember the early days of TSA’s PreCheck program when you were whisked through expedited screening while everyone else lingered in long lines? Those days are gone: TSA now sends more than half of all travelers through the expedited checks — not just PreCheck members, but various categories of low-risk flyers and persons selected randomly from regular lines. This is reportedly reducing wait times for all passengers — but early adopters of PreCheck certainly don’t feel so special any more.
CARS
Volkswagen’s sporty new GTI now in the National fleet (Photo: VW)
New cars at National. Members of National’s Emerald Club will have access starting this fall to new 2015 models in the company’s Emerald Aisle locations nationwide, including the Volkswagen GTI, Chrysler 200, Dodge Challenger, Jeep Cherokee, Mazda6, Mustang and Lincoln MKC. Some locations will also offer new Mazda MX-5 Miatas and Hyundai Velosters.
HOTELS
Marriott innovation: Healthy food from a machine. Hotel vending machines typically dispense candy bars and high-sodium snacks. But the Chicago Marriott O’Hare is trying out a new option: Fresh, healthy food from a vending machine. Priced from $3 to $12, options include things like the Detox Salad (kale, quinoa, fruits and beans); low-fat Greek yogurt with berries; and chicken breast from antibiotic-free, humanely raised birds.
In Case You Missed It…
Chris evaluates Virgin America’s LAX Loft lounge.
British Airways is bringing its A380 to San Francisco.
You can pile up bonus points with these fall hotel promotions
Southwest Airlines unveils a new logo and aircraft livery
–Jim Glab & Chris McGinnis
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Sure but the considerations are a) eliminating IFE in the future (lighter planes) and b) letting people have more flexibility on their own devices. I was in E+ on my 747 FRA-ORD and steerage was 2000’s style, old furnishing and large shared screens, so streaming was your individual IFE. At least the big, heavy CRT’s are gone but some of UA’s 757’s may be using them up.
Thanks for the info! I just tried it on a 747 FRA-ORD on a Dell E6410, Windows 7 because my Apple Macbook Pro has a weak battery (a 2007 Santa Rosa, dual boot OS X/W7) and there were no power outlets. 🙁
Thanks, Jim! I was probably T-Mobile’s longest standing customer until I moved to a new house in SF and my phone stopped working inside it. Despite many promises of new antennae in Noe Valley, it never happened so I bailed. I miss em! –chris
I switched to T-Mobile last year because I wanted a no-contract plan. I was horrified to find out just how poor T-Mobile reception is in parts of San Francisco (the T-Mobile clerk warned me about this before I signed up). At least the service in my apartment is ok.
But less than a week later, T-Mobile dropped it’s roaming charges in (all?) Europe. I spend a lot of time in the Netherlands, and now I can use my phone there like I do at home — ALL the time and EVERYWHERE! Calls from NL the the USA are free, but the call quality is often poor. So I still use Skype to place phone calls, for a few cents a minute.
I am continually amazed how the government can royally screw up a good thing. I didn’t mind the “pay to play” PreCheck. This was a great idea but is grinding to a halt. You have people who I am surprised found there way to the airport much less PreCheck. The real issues is the body scanners are a joke and I think TSA is realizing it. If the body scanners were the cats meow then the would use them at the tel aviv airport and they do no.
Thanks, Carl. That’s a good point. — chris
I am generally pleased with the idea of the T-Mobile US/Gogo partnership, but I’m far less enthusiastic with the way it’s being implemented. Those using iOS devices (and the folks they’re messaging, if also on iOS) must disable iMessage. I presume that is the result of the special Gogo plan offered on DL that allows folks to use iMessage (and a handful of other messaging apps) for a low price. Imagine messaging your elderly parents and having to explain that to reply back, they must first turn off iMessage. Good luck with that.
Hardly something to boast about seeing as how virtually every other major airline has had personal TVs and power on their widebodies for years. Delta has PED installed on every single plane in the fleet (not beta).
United also has Personal Device Entertainment (PED) installed on all of it’s 747’s (and other planes). It’s in BETA mode right now and optimized for Apple products. Prior to boarding, make sure you have the United App installed on your iPhone or Ipad… Lots of streaming movies and TV shows for free… It works independent of the satellite WiFi. Android access is coming soon… Power outlets coming soon to the 747…