Rendering of the repurposed 747 that will buzz Burning Man this August (Courtesy Lance Powell)
Developing: A potentially crippling winter storm is bearing down on the Northeast and airlines are starting to announce waivers.”We are facing most likely one of the largest snowstorms in the history of this city,” says NYC mayor Bill DiBlasio. By Sunday evening, airlines had pre-emptively canceled over 800 flights. The key thing to remember in these stormy cancellation situations is that you are entitled to a FULL REFUND if the airline cancels your flight and you decide it’s not worth taking the trip at all. Here’s what Delta’s waiver for Monday-Tuesday (Jan 26-27) states.
Unusual 747. In an interesting adaptive re-use of a scrapped 747, a group called The Big Imagination Foundation is working on bringing part of a fuselage to the giant Burning Man festival in the Nevada desert this summer. (See rendering above, and read what SFist has learned about it. ) I’m probably to old for Burning Man, but seeing this sure makes me want to go. Have you been?
CONSOLIDATION
Aer Lingus + British Airways. British newspapers are reporting that British Airways parent IAG’s sweetened offer for Irish carrier Aer Lingus will be accepted and an announcement could come early this week. The Guardian reports: “Aer Lingus is the fourth busiest operator at London’s Heathrow behind British Airways, Lufthansa and Virgin Atlantic – with its expanding transatlantic routes a particular attraction to IAG. The Irish airline is well known to IAG boss Willie Walsh, who was chief executive of Aer Lingus between 2001 and 2005 before taking the helm at British Airways.”
Expedia buys Travelocity. Giant online travel agency Expedia, which has been providing services to erstwhile competitor Travelocity for the past couple of years, has now purchased that site from Sabre, the global distribution system, for $280 million. For years, Orbitz, Expedia, Travelocity and Priceline have dominated the web-based travel agency game. Could this be a sign of more consolidation to come in an increasingly crowded field of old and new competitors? Readers who have followed my career may recall that I was once a spokesperson and travel trends expert for Expedia. During that time, I would never have dreamed that our arch competitor would end up swallowed up by Expedia. Times sure change! Related: Mergers that make sense
This TravelSkills post 7 last-minute fare deals worth a look! went viral last week, resulting in nearly 500 new readers signing up for our daily or weekly emails! Welcome to TravelSkills, folks! We hope you enjoy the ride! –Chris
AIRPORTS
(Photo: Gotham Air)
New heli service in NYC. Gotham Air is joining the crowdsourced travel app game in New York City, allowing users to book helicopter flights to Newark or JFK airports. Its partner is Helicopter Flight Services, which does the actual flying from three Manhattan heliports. You can book your own departure time, and “as soon as four seats have been sold, the flight is confirmed. You are never on the hook for anything more than the price of your seat,” the company said. Scheduled flights will begin this spring, and the app should be available at the iTunes store early in February. First time users pay $99 to JFK or EWR; after the first ride, a one way fare is $199 – $219 dependent on departure time. Would you or your company spring for that?
Here’s a before and after look at Oakland Terminal 2’s security checkpoint. (Photo: Security Point Media)
Branded airport security. Oakland International is the US airport to get wrapped in SpringHill Suites branding. Terminal Two, home of Southwest Airlines at OAK, offers “a new, relaxing atmosphere before and after the checkpoint with modern furniture, wall art, calming lighting, soothing music, custom video content and displays showing current queue wait times. A post-screening recompose area outfitted with comfortable, soft seating welcomes travelers to gather their belongings in a more relaxed setting.” What do you think about big brands stepping up to improve the airport experience as a means to expose travelers to their brands? Please leave your comments below.
Rail link for LaGuardia? New York Governor Andrew Cuomo said last week that plans are in the works to build something New York-area travelers have wanted for decades: a rail link to LaGuardia Airport. The plan calls for a dedicated rail link from the airport to the existing Willets Point station a mile and a half away, next to Citi Field (home of the New York Mets). There, travelers could transfer to the Long Island Railroad or to the Number 7 subway line into Manhattan. Don’t hold your breath, though: The $450 million project won’t be finished until 2020.
What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!
HOTELS
Marriott renews MegaBonus. It’s time for the latest version of Marriott’s popular MegaBonus promotion. Marriott Rewards members who register online by March 25 can earn 2,500 points for every paid stay at the company’s 15 brands from February 1 through April 30, up to a maximum of 25,000 points.
The Westin Market Street has a new name. (Photo: AAA)
New name for Westin SF. Last Thursday night, guests went to bed at the Westin San Francisco and woke up at the Park Central hotel. The 36 story hotel at the corner of Third Street and Market Street (frequently confused with the Westin St Francis on Union Square) was previously the Argent Hotel and before that, the ANA. Hotel staff told TravelSkills that for the time being, the hotel is still a “Starwood affiliated” hotel, so you can still earn Starwood points for stays. But the hotel’s new owners could change that in coming months. In perennially packed San Francisco, a hotel does not have to do much to attract business travelers, but we found a few new deals (like 15% off) on its website.
CARS
National’s new Virtual Aisle. National Car Rental’s Emerald Club members who book a mid-sized car can bypass the counter and pick any vehicle in the rental lot’s Emerald Aisle at major airports. But we’ve been doing that for years. Here’s what’s new: Now National’s mobile app has a new “Virtual Aisle” feature fulfilling the same function for airports where National doesn’t have a dedicated Emerald Aisle. So as soon as you land, you use the app to pre-select a car from real-time inventory at 19 airport locations, including Tulsa, Richmond, Omaha, Knoxville, Norfolk, Albany, Buffalo, Rochester, Little Rock, Oklahoma City, Huntsville, Greensboro, Long Beach, Honolulu, Tucson, Reno, Baton Rouge, Phoenix (Mesa Gateway) and Savannah.
Look for this instead of the big furry stache (Photo: Lyft)
Lyft lifts the big ‘stache. What was ride-sharing service Lyft thinking when it decided to put a giant furry pink moustache on the front of all its cars? Apparently the powers that be at Lyft have come to their senses– sort of. They’ve decided to remove the Big Pink Fuzz, and instead will give their drivers a little banana-sized pink moustache that sits on the dashboard and glows softly at night. The move is part of a brand re-design brought on in part by Lyft’s new creative director Jesse McMillin, snatched from Virgin America last year. Read our 2011 profile of the very interesting and talented Jesse McMillin here.
At TravelSkills, we are big Uber fans, not only because of their generous $20 off your first ride referral program, but because the service has probably made the most consequential change in our travel habits than just about anything in recent years. But Uber’s reputation has taken a hit lately, so we’re wondering how many readers have considered or used similar services like Lyft, Sidecar, or even gone back to taxis with apps like FlyWheel. Please leave your comments below.
Did you see Saturday’s TravelSkills Weekend Edition?
Best photo + United meals + Bid for Virgin upgrades + Delta downgrade + New Asian nonstop for SJC
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What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!
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JD: The courts don’t agree with this position. Uber drivers are, according to the most recent decision on the topic, employees. Uber is a bad actor, as I said six months ago.
The technology and service which Uber created is fantastic. How Uber now uses it, though, is horrible, especially the surge pricing. And their drivers are untrained, and often dangerous. They have no clue how to get around SF, other than what their Uber GPS tells them (they are prohibited from using Waze to navigate, which is far superior). Lyft has some of the same problems with untrained drivers. When surge pricing is in effect, I use Flywheel and a real taxi – those guys know how to get around the increasingly crazy traffic messes in SF.
I went thru security at OAK on Friday – noticed only the nicer sofas post-security; none of the other features (including the branding!) Didn’t see any of the video or wait time info….. did notice a few security people standing around looking at stuff on their phones instead of opening another line or helping expedite the process.
I’m not a taxi driver. I’m in academia.
They are contractors, but they are utilizing Uber’s branding and systems. Most FedEx drivers are also contractors, but if you encounter a problem you contact FedEx to deal with it. Uber wants positive experiences to be thought of as “Uber,” but not negative experiences. If you look at how cities around the globe are responding to Uber, it is clear that local governments are increasingly concerned about Uber’s abrogation of responsibility for actions of their subcontractors. I believe they are going to have to become better corporate citizens to continue participating in many markets.
We ditched Uber because we found the prices to be way too high and now regularly use Lyft and love it. Not a single bad experience, the prices are great and it’s so easy.
Taxi’s suck. Drivers are rude and their cabs are generally filthy, stinky and uncomfortable.
Lastly, I live in Millbrae and when taking a taxi home, all I get is loud complaints about how short the trip is and it’s not worth their time as they’ve waited 2 hours to get a fair. Boohoo. Don’t drive if you can’t handle the good with the bad. It’s not the customers fault.
I’ve used taxis in San Francisco for 30 years and Uber is a massive improvement in response, service & professionalism. There are lots of great cab drivers in SF, but much like the anti-Uber comments here, the only reason cab drivers in this city were awful was because the cab companies allowed it. And just TRY and complain the cab companies about their drivers. This week in fact a client told me a driver drove off with their suitcase & the company said “it happens all the time”– that’s it. Goodbye suitcase. I’ve left things in Uber twice now & both times the drivers contacted me so they could return the items. Now that there’s serious competition, maybe the cab companies will do their job & manage their contractors/empoyees.
They are not Uber’s drivers. They are individual contractors. As Kirk indicated above, Uber is a service, not a transportation company. They simply connect drivers and people. If you don’t like that model, that’s fine, but the drivers are not theirs. And demand-pricing is how economics work, unless of course you are a union-run taxi business. Then you continually raise prices year after year with no regard for service.
I bet all of these comments are from taxi drivers
Uber is a service that connects drivers and passengers. It is very much like Ebay, which connects buyers and sellers. I don’t expect Uber to take responsibility for it’s driver’s actions and more than I expect Ebay to take responsibility for it’s seller’s actions. They do need to enforce the rules and weed out the bad apples when they come to light (and I believe they do that) but otherwise Uber’s purpose is just to connect people who wish to sell a service with people who wish to buy that service.
Thanks Chris! I love Uber; had no idea there was so much dislike of them.
Hey Kirk: I checked and comments are from different people…several are frequent commenters on TravelSkills. But I wondered, too! –Chris
I won’t use Uber or any of the other ride sharing services. In part because of the liability issues but also my first-hand experiences when I have ended up needing to navigate the trips because the drivers got lost.
Pricing based on supply and demand is the cornerstone of our market-based economy. Airlines change prices several times per week based on supply and demand. Why are the commenters here so upset about it? (Unless it’s the same person posting multiple times with different names)
I try not to use Uber due to its politics and it’s bad case of Uber attitude (“we’re Uber..we move at Uber speed”). I use Lyft or Sidecar (albeit Sidecar’s app technology is the pits)
Hate Uber, won’t use them, horrible company. Like Lyft but prefer supporting real taxis (with real licensed drivers and real insurance) by using FlyWheel in cities where it’s supported.
My entire family including the techies have removed Uber from their phones and lives. The company does not accept responsibility for its drivers’ actions and the surge pricing is unreliable and very high. I use Flywheel; my children use either taxis or Lyft or Sidecar.
I avoid Uber at all costs. Their general refusal to accept responsibility for the actions of their drivers, the questions about insurance, and demand-based pricing are the three strikes on my scorecard. My spouse used to use them, but after the last round of reported bad behavior we are an Uber-free household. Taxis for me!