That is what the United flight attendant asked me as she woke me and 300 other passengers flying coach from Shanghai to SFO, four hours before we landed.
I approached the purser about this, who was most apologetic in response to my polite inquiry, but said that this was United “company policy”, and that I should write a complaint.
Then, the next thing I knew, the “offending” flight attendant came to my seat, berated me, and assured me that the 300 passengers wanted to be awoken for ice cream. She then suggested I ask all 300 of my fellow coach passengers about ice cream, to prove that she was right. My reply was that doing so might get me arrested when the plane landed.
Once I landed, I did not get very far with customer service, which offered me 5,000 frequent flier miles for my trouble, but did not promise any meaningful changes.
Would your readers care about this?
My suggestion to to M.H. would be to invest in something like this for his next flight:
It never fails if you wake somebody up and they get mad you didn’t let them sleep. You let them sleep and they get mad you ran out of their choice of entree – or food in general. (Sometimes we do run out.) Damned if you do, damned if you don’t.
There are over 100 passengers to please and not everyone likes the same thing. It’s silly to assume everybody would.
I’d never wake up a passenger in a premium cabin. Mostly because I have more time to serve them dinner if they do wake up an hour before we land. There are more flight attendants per passenger up front. Also I have a lot more to offer in terms of food and snacks in the premium cabins compared to the coach cabin if they do wake up hours after dinner was served.
Sometimes I feel like I work for two different airlines on the same airplane, depending on the cabin I’m in.
What do you say, readers? What’s more important to you on a long overnight flight… sleep, or ice cream? Does it matter which cabin you are flying in? Leave your answers below.
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