Delta is claiming early success for its new “Early Valet” service, in which the airline’s staff will pre-load carry-on bags into overhead bins for customers on some domestic routes.
After initial testing in Los Angeles and Atlanta, Delta said the service has now been in place for a month on “select routes” of narrow-body aircraft out of its U.S. hubs, also including Seattle, New York JFK and Minneapolis-St. Paul.
Initial analysis of the program determined that Early Valet cuts about 90 seconds off the average boarding time for affected aircraft, Delta said. On a typical Early Valet flight, six to nine bags are pre-loaded in overheads 45 minutes before departure.
The program targets families with children, passengers with disabilities, and “high-value customers,” Delta said, adding that customer satisfaction scores on the affected flights have gone up as much as eight percent compared to those that didn’t offer the service.
“Our goal is to transform the gate experience from a ‘hold room’ to a friendly and interactive space where Early Valet agents engage with customers, welcoming and assisting them on the spot,” a Delta official said.
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