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Delta has rolled out an enhancement to its Fly Delta mobile app — and its website — to give customers more options for rebooking when their flight is canceled or delayed.
The company said the improvements let customers pick alternate departure or destination airports for other Delta flights, and also allow date changes and time searches in the “irregular operations” rebooking window.
The app will also assign seats for the new flight when possible; if none are available, it will add the traveler to the standby list.
“By giving our customers who use the Fly Delta app and delta.com more options to choose their own rebooking preferences, we will be able to help reduce lines at the airports and enhance the overall travel experience,” a spokeswoman said.
Delta plans to make another improvement this fall — one that will allow its computers to look for “unique and creative routings” for rebooking, the company said.
United updated its mobile app a couple of years ago to allow passengers to rebook canceled or delayed flights, either by accepting the option United selected for them or searching for alternates on their own.
Readers: How do you rebook when your flight is canceled? Post comments below.
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