Delta flight attendants can now access passenger info with their Nokia Lumias. (Image: Delta)
Airline passengers might get the sense these days that their flight attendants seem to know something about them. Well, they do: The Nokia Lumia 1520 “phablets” that were distributed last year to Delta’s 22,000 flight attendants have been upgraded with the addition of Delta’s Guest Service Tool — an application that lets the attendants know a bit about their customers on each flight, and help them out when necessary.
“Having technology at their fingertips to identify and greet customers by name, highlight a customer’s (SkyMiles) Medallion status, address disruptions in their travel in real-time as well as a host of other opportunities means the world’s finest flight attendants can provide an even more exceptional customer experience,” said Allison Ausband, the airline’s senior vp-inflight service. Eventually, flight attendants should also be able to use the device to tell a passenger about the status of their connecting flight and gate information in real time.
The Delta phablets were initially used mainly for in-flight sales transactions. In another enhancement effective this week, the flight attendant Lumias were also loaded with Delta’s On-Board Manual and Announcement Handbook, which used to be an actual 500-page book.
Delta is one of several major carriers empowering flight attendants with new passenger-related technology and data tools. United’s pilots got iPads for cockpit use, but this spring the airline started handing out the new iPhone 6 Plus to its 23,000 mainline flight attendants- with instructions to congratulate those at or near a MileagePlus milestone, or to say “Happy Birthday” to passengers on their special day, which some saw as kinda creepy.
Happy birthday to you! (Photo: United)
American Airlines last fall issued Samsung tablets to its flight attendants for handling many of the same tasks that Delta’s cabin crew can now take on.
And JetBlue’s flight attendants are using the iPad Mini, loaded with a new In-Flight Service Assistant program that handles many of the tasks mentioned above.
What other kinds of passenger information can flight attendants access through their tablets, or might they be able to call up soon as the interactive database grows? Thepointsguy.com earlier this year published a flight attendant’s inside account that answers that question.
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Shootfire says
September 4, 2015 at 11:58 amThat’s Delta! “We’ll take it… for cheap”
cmcguinness says
September 3, 2015 at 5:24 pmGuess who got a great deal on those Windows phablets nobody wanted?
Kirk says
September 3, 2015 at 2:05 pmUmm, nothing secret about it. Passengers rate drivers and drivers rate passengers. Both sides have the option of refusing someone if they have many low ratings. And yes, if you throw up in someone’s car, you deserve 0 stars, that’s not very polite thing to do.
Dan Leifker says
September 3, 2015 at 9:18 amHmmm… you know, Uber drivers secretly rate all their passengers. You can get a lower rating if you make the driver wait, spill food in the car, or leave trash behind when you leave. I’ve heard that you can even find out your own rating by emailing a request to Uber. (Other things, like vomiting in the car, actually incur standardized charges from Uber.) Maybe flight attendants could use their mobile devices to rate passengers like Uber drivers do, and then the airline could perhaps offer modest discounts to well-behaved five-star passengers on future flights. Better yet, allow passengers to rate other passengers on the same flight. I would have loved to give a poor rating to a seatmate on a recent flight who smuggled gobs of carry-on luggage and personal items onto a full plane and hogged all the overhead storage in the area… without using the area under the seat in front of him at all. Zero stars.