TravelSkills

News and Tips For Your Trips

United discounts awards + Delta eliminates chart + More Starbucks + United packs 777s + Southwest challenges Delta

You can now get this new business class seat from Singapore at a discount using United miles (Photo: Chris McGinnis)

You might now get this new business class seat from Singapore Air at a discount using United miles (Photo: Chris McGinnis)

AIRLINES

Here's the part of the discounted award chart most appealing to North American flyers (United)

Here’s the part of the discounted award chart most appealing to North American flyers- rates are one way (United)

United discounts partner awards. Travelers may not be getting much of a break on airfare these days, but this week we saw some nice discounts pop up on United for award redemptions with partners. What’s nice about this is that it nearly always costs more miles to fly on United partners than it does to fly on United. What this latest sale does is bring partner award prices inline with United award prices. So for all the TravelSkills readers who complain about the state of United, here’s your chance to see what it’s like to live outside the United bubble for a while. Fly Aer Lingus’ new business class, try out Singapore Air’s new B777 between SFO and Hong Kong (if you are lucky), try ANA to Japan! To get the discounts, you must book by February 28, but you can travel anytime between now and the end of the year! 

Delta SkyMiles award chart disappears. This week, Delta once again ticked off its most valuable customers by taking down its (admittedly broken) online award chart. That means there is no longer a baseline or standard for award prices….SkyMiles members can no longer quickly check the award chart to determine if you may (or may not) have enough SkyMiles for an award trip. Now, the only way to do that is to enter dates and destinations and see what the (admittedly broken) Delta award booking site presents on its calendar. Maybe this is the way Delta thinks it can reduce the bitter complaints that rates posted on the award chart don’t reflect reality? Who knows, but this just seems like another takeaway by Delta. Grrr. Thoughts please!

Get $30 off your first Uber ride! Click here.

Some interesting stats about the Delta Starbucks partnership… esp the one about serving 68 million cups of coffee this year!

Delta goes all-Starbucks. A couple of years ago, Delta introduced Starbucks as its in-flight coffee of choice on West Coast shuttle flights between Los Angeles and San Francisco as well as transcon flights to both cities from New York JFK. Passengers must have liked the brew, because Delta is now rolling out Starbucks systemwide. The specific varieties will be Starbucks Pike Place Roast and Starbucks VIA Ready Brew Italian Roast decaf. Have you ever had a “good” cup of coffee on a plane? Do you think Delta’s brew will taste much different now that it’s Starbuck vs Seattle’s Best, Delta’s previous purveyor (which ironically, is owned by Starbucks)?

8 things every frequent flyer wants

More seats in United 777s? The trade journal Aviation Daily reports that United Airlines is “considering” a refit of some 777s that would add nearly 100 seats to each aircraft by making its regular economy seating 10-across instead of the current nine. The nine-across configuration would be retained for Economy Plus, the report said, adding that it was unclear how many of the airline’s 74 777-200s might be affected if United decides to go ahead with the plan. Stay tuned…

Southwest ads challenge Delta in Atlanta. Now that it has fully absorbed AirTran’s routes and obliterated its identity, Southwest Airlines is seeking to boost its market share in the former AirTran hub market of Atlanta with a new ad campaign. Southwest also targeted Atlanta travelers with a fare sale through the middle of this month. One of the TV ads in Southwest’s new “Heartlanta” campaign assures business travelers that they’ll all get friendly treatment no matter what their status — “We don’t care if you’re diamond, platinum or pewter.”

American has collectible amenity kits. First class and business class flyers on American Airlines’ international and transcontinental flights will soon start seeing retro-themed collectible amenity kits that pay tribute to the various airlines that have become a part of American over the years, including AirCal, Allegheny, America West, Piedmont, PSA, Reno Air, TWA and US Airways. The amenities come in a felt case “sized specifically to be re-used as a mini-tablet computer case,” American said. Related on TravelSkills: Unusual collection of retro amenity kits!

Do you know how to tell the difference between a Boeing 717 and MD-80/90? See our Planespotting series!

Blackjet

LAX-SFO private jets. BlackJet, a ride-sharing service of sorts for private jets, has started offering trips between Los Angeles and San Francisco for around $1,500 per seat each way, citing “strong demand” from its members for the route. Taking a page from the Uber playbook, BlackJet says it uses “proprietary technology to set flights and departure times according to customer demand instead of a rigid published preset schedule.” In addition to the fare, members must pay a $5,000 membership fee. Would you? Could you? Please leave your comments below.

Our recommendations for the two best all around credit cards offering 40K bonus miles are …. 

New Latin America routes. American Airlines will inaugurate several new Latin America routes during the first week of June, including daily service from Los Angeles to Guadalajara, Mexico and from Miami to Barranquilla, Colombia, as well as six flights a week from Miami to Monterrey, Mexico, all starting June 4; twice-weekly flights from LAX to Belize City, Belize, and once-a-week service from Dallas/Ft. Worth to Managua, Nicaragua and from DFW to Grand Cayman, all beginning June 6 … Aeromexico set a March 26 launch date for new daily service from Miami to Monterrey, and a June 1 start for Boston-Mexico City flights operating six days a week … On June 24, Copa Airlines will kick off new service from New Orleans to Panama City four times a week.

New breed of hotel discount sites

End of the hotel room phone?

5 key questions to ask at hotel check-in

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Best photo + United meals + Bid for Virgin upgrades + Delta downgrade + New Asian nonstop for SJC

A mesmerizing look at a Delta jet from a window of ATL's Concourse E (Photo: AP Gouge Photography)

A mesmerizing look at a Delta jet from a window of ATL’s Concourse E Delta Sky Club (Photo: AP Gouge Photography)

AIRLINES

Hot mushroom soup and a pretty fruit/chicken salad on a recent SFO-ATL lunchtime flight (Photo: Chris McGinnis)

Hot mushroom soup and a pretty fruit/chicken salad on a recent SFO-ATL lunchtime flight (Photo: Chris McGinnis)

United improves front cabin meals. February 1 is United Airlines’ launch date for upgraded meal service in United First and United Business cabins on North American mainline flights of at least 800 miles. Transcontinental and Hawaii flights will get a new multi-course meal service with “heartier entrees,” United said, while flights of four hours to five hours and 19 minutes will offer three entree options instead of two. Meal flights of less than four hours will provide breakfast options like French toast souffle or steel-cut oatmeal with yogurt and fruit, and dinner choices like tandoori chicken instead of sandwiches. Also new on certain flights: Cookies baked fresh on board. Starting in March, United said, United Express premium-cabin travelers on flights of at least 800 miles will get fresh meals served on china instead of snack boxes; international long-haul economy flyers will see a new multi-course meal service; and new premium cabin menu choices will be introduced on p.s. transcontinental flights.

Best Photo! Thanks to TravelSkills reader Tony Gouge who responded to the request for plane photos in our recent 6 Tips for Better Plane Pics post– one of our most popular “how to” stories so far this year. Tony said that he used a technique called HDR on this (High Dynamic Range) to get the effect you see in the photo at the top.

Just in: Bomb threat leads to evacuation of Delta and Southwest jets at Hartsfield Jackson Atlanta Airport. Developing story. 

Bidding for upgrades on Virgin America. Over the last few months, Virgin America has been quietly rolling out a new program inviting certain Elevate members to bid for upgrades to unsold Main Cabin Select and first class seats about a week before departure. We have learned that Virgin is experimenting with a service called Plusgrade that several other carriers have utilized. Here’s a quick video showing how it works on Air New Zealand. Sounds like a nice idea, but don’t sit around waiting for that email asking for a bid.  A Virgin spokesperson told TravelSkills that the program is available in some markets for select flyers only and, “We are testing to see how travelers react to it first before instituting a broader program.” At present there is no way to get on the email list. Have you been asked to bid on an upgrade on Virgin America? Did you make a winning bid? Leave your comments below. 

Double points on Virgin. Members of Virgin America’s Elevate loyalty program who register online will earn double points — or 10 per $1 spent — for travel from January 20 through March 31.

A big green Aer Lingus A330 at SFO (Photo: Chris McGinnis)

A big green Aer Lingus A330 at SFO (Photo: Chris McGinnis)

Aer Lingus enhances SFO service. Bay area travelers will be the first to experience Aer Lingus’ new business class service starting January 28 on the carrier’s A330 non-stops to Dublin. The new cabins are coming this year to all of Aer Lingus’ A330 U.S. routes, including New York, Boston, Chicago and Orlando. You can check it out in this Youtube video. Meanwhile, the Irish carrier plans to boost SFO-Dublin service to daily frequencies (from the current five a week) on May 1, and to launch new Washington Dulles-Dublin flights four times a week on the same date.

American Airlines’ new baby. On Friday, American Airlines flew its first Boeing 787-8 Dreamliner (N800AN) from the factory in Everett, Washington to Dallas/Ft Worth. As part of a massive (and much needed) fleet renewal program, AA has firm orders for 42 more of the efficient widebody. American expects its first 787 to enter revenue service in the second quarter, flying domestically between American’s hubs for several weeks before being launched on international flights.

Delta downgrade? A blogger who specializes in scrutinizing Delta’s SkyMiles program says that Platinum elites are no longer eligible to request upgrades on the airline’s JFK-Los Angeles and JFK-San Francisco routes. The unannounced change would mean that only Diamond-level members can ask for upgrades on those plum routes. Anyone else encountered this new downgrade? Please leave your comments below. 

United eyes new aircraft type. United Airlines is reportedly considering switching some of its existing orders with Boeing to an aircraft type not currently in its fleet: the 777-300ER. The carrier is said to be thinking about adding 10 of the planes — Boeing’s largest twin-engine model — possibly in place of some 787s currently on order. United was the launch customer for the original Boeing 777 back in 1995; the company already has dozens of Airbus A350 widebodies on order. What’s your favorite long-haul aircraft type? Why? Post comments below.

20 different biz class seats in 1 room- PHOTOS

A Hainan Air Boeing 787

A Hainan Airlines Boeing 787 like could find its way to San Jose this summer (Hainan Air)

New China service from San Jose, Dallas. Silicon Valley workers might not have to go to San Francisco International to get a non-stop to China starting in June. That’s when Hainan Airlines plans to begin non-stop San Jose-Beijing 787 flights five days a week, subject to government approval. The airline already flies to the Chinese capital from Boston, Chicago and Seattle. Meanwhile, the trade journal Travel Weekly reports that Hainan has also filed for U.S. approval to begin non-stop service to Shanghai from Seattle and Boston … American Airlines has received Transportation Department approval for its planned Dallas/Ft. Worth-Beijing service, which will start May 7. AA will use a 777-200 for the daily non-stops. (Meanwhile, American is offering double miles for flights to Asia on AA and its partner Japan Airlines, for travel from now through March 20. Online registration is required.) Related: Did you see our story on the new high speed rail line between Beijing and Moscow?

And finally… we bet you’ve never seen a 747 that looks like this one! Take a peek and let us know what you think! 

Back tomorrow with more of TravelSkills Weekend Edition!

WeekendEdition

 

6 tips for better plane pics

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Delta at JFK + First Virgin Hotel opens + Cuba + Free parking at Oakland + Marriott backs down

Delta's Terminal 4 at New York JFK (Photo: Delta)

Delta’s Terminal 4 at New York JFK (Photo: Delta)

AIRPORTS

Delta expands at JFK. The Port Authority of New York and New Jersey and Delta Air Lines have cut the ribbon on a $175 million expansion of Terminal 4 at New York JFK. The 11-gate, 75,000-square-foot extension of T4’s B Concourse allows Delta to move most of its regional Delta Connection flights there from Terminal 2. Delta said the expansion will make for easier connections and improved access to amenities in both its terminals. The facility features a new JFK jitney bus stop in addition to those at Gate B18 in T4 and Gate C60 in T2. All the new gates provide enclosed jet bridges for boarding regional aircraft. New facilities are great… but have have you walked the length of Delta’s T4 at JFK? It’s way out there. Way.

Free parking at Oakland. Bay area travelers who fly to Texas out of Oakland International can get up to three days of free parking in the airport’s Daily Lot. They just have to show a copy of their e-ticket itinerary (to any airport in Texas) along with a printable coupon available at www.OaklandAirport.com/ParkFree.

WeekendEdition

A 747 to Honolulu! Starting May 15, Delta is re-introducing Boeing 747-400 operations on Atlanta – Honolulu route, for the first time since October 2009. The 747-400 will operate daily, replacing Airbus A330-300. (Airline Route)

Reader question: TravelSkills reader A.S. has a question. Can anyone answer this one? Why don’t the airlines in the US onload and offload passengers from both ends of the plane, like they do in Europe? Please leave your answer below.

CUBA

Vamos a Cuba! In case you’ve been under a rock all week, you should know that new relaxed rules about travel to Cuba went into effect on Friday. NBC sent a crew out to TravelSkills World HQ to interview Chris about the new rules. While the interview lasted about 20 minutes, The TODAY Show used only about 20 seconds. (You can see it in the clip above at about 1:30 mins). What else did I say? I agree that this is a smart move– it’s time to abandon a 54 year old policy that is not working. AND, I think that it’s a GOOD thing that congress is going to stall on full repeal of the current embargo with Cuba, because once that is lifted, swarms of American’s kept away from this forbidden fruit of the Caribbean are going to invade and Cuba simply cannot accommodate them right now. Cuba simply does not have the infrastructure (hotels, roads, buses, airport gates) to deal with millions of Americans eager to get there. Once the embargo does come down and Americans have easy (and cheap) access to the island, the tourist economies of Florida and many Caribbean islands are going to take a hit— that’s probably a hidden reason there is so much opposition in Florida to relaxing travel restrictions. Also, many Canadians and Europeans have long favored vacations in Cuba because of the lack of Americans. That of course is going to change. Prices will rise, crowding will be an issue. In the near term, I also think we’ll see much more business travel to the island as US companies are eager to tap into this market of 11 million people and US hotel companies, cruise lines, airlines jump into the market. How do you feel about Cuba? Are you eager to see it? When might you go? Leave your comments below.  

HOTELS

virgin hotel chicago

The first Virgin hotel in the US has opened in Chicago and here’s a peek inside (Photo: Virgin Hotels)

Dead week hotel deals abound. Except for this MLK weekend, we are still in the depths of the “dead weeks” when travel prices plummet and last minute deals abound. This means that it makes good sense to wait around for last minute deals by trolling sites such as Hotwire or apps such as HotelTonight for deep discounts. New York Hotel Week will conclude shortly with super low rates ($100 to $200 per night) at some of the best known and most trendy properties in town (details here).  This month, hotel prices in key European cities have fallen to their lowest in the past four years, according to the Trivago Hotel Price Index (tHPI)– and a strong dollar is making Europe an even better bargain for US travelers this year.

Virgin’s first property debuts. Sir Richard Branson’s latest travel venture, Virgin Hotels, has opened its first property in downtown Chicago. The 250-room hotel — in the Old Dearborn Bank Building at 203 N. Wabash — offers free high-speed Internet, an absence of many traditional fees, and a social space called The Commons Club for dining, drinking and mingling. Virgin Hotels also introduced a downloadable app called Lucy that can be used to request hotel services, control guest room TVs and thermostats, find local restaurant suggestions and play music and movies.

Marriott revises Wi-Fi blocking policy. To re-clarify its position on guests’ personal Wi-Fi hotspots, Marriott said last week that because it “listens to our customers,” it will not block guests’ personal Wi-Fi “at any of our managed hotels.” (Note: Lots of Marriott-branded and affiliated hotels are not managed by Marriott.) A few weeks ago, the company said it would never block such activity in guest rooms or public areas, but it hedged on meeting rooms. Marriott and the American Hotel and Lodging Association have petitioned the FCC for a rules interpretation that would allow hoteliers to “detect and contain rogue and impostor Wi-Fi hotspsots” in conference rooms. Hotspots at meetings might be safe for now, but Marriott said it will continue to pursue the effort at the FCC “to clarify appropriate security measures network operators can take to protect customer data.”

In Case You Missed It…

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United bonus miles + Delta to Shanghai + Beware mileage thieves + Chris speaks Russian

united

(Photo: Jim Glab)

AIRLINES

United offers bonus miles to elites. Matching a similar move by American Airlines, United has come out with its own offer of bonus miles for MileagePlus members who buy tickets in premium cabins. The longer the flight and the higher one’s elite status, the more bonus miles United piles on, up to 12,000 for Premier 1Ks on long-haul flights of more than 3,000 miles (and p.s. transcontinental flights). Unlike American’s promotion, which is good all through 2015, United’s only applies through the end of February. That’s because on March 1, MileagePlus switches over to a new regime of earning based on money spent rather than distance flown. Delta made that same switch January 1, which is why it felt no need to match American’s premium-cabin mileage bonuses. For details on United’s plan, go to www.united.com/newyearbonus.

United bonus

JetBlue’s double miles. JetBlue has come out with its own seasonal bonus promotion for members of its TrueBlue loyalty program. The carrier is offering double base flight points on all flights booked and flown by March 8. The promotion requires online registration.

Delta’s Asian Situation. Could it be a coincidence? Just days after American Airlines asked the Transportation Department to take away Delta’s Seattle-Tokyo Haneda authority and give it to AA to launch Los Angeles-Haneda service, Delta filed for approval to operate Los Angeles-Shanghai Pudong flights starting July 9 — a route already served by American as well as United and China Eastern. Delta said LAX-Shanghai was the route “most requested by our corporate customers.” The airline will use a 777-200LR with BusinessElite, Economy Comfort and regular economy seating.

Cathay Pacific

Taking a lean back in Cathay Pacific’s premium economy seat on a B777-300

Cathay Pacific will expand San Francisco-Hong Kong service effective June 12 from twice-daily departures to 17 non-stop B777 flights a week. These new planes are outfitted with Cathay’s new(ish) premium economy cabin (pictured above), business class and regular economy class– no first. The third flight will depart SFO at 1:40 a.m. on Wednesdays, Fridays and Sundays with an early-morning arrival in Hong Kong. Check out Chris’s SFGate.com post about a unique Cathay Pacific “delivery flight” from the Boeing factory in Seattle to Hong Kong. And check out the plane’s roomy crew rest area in this short video. 

Miles stolen at AA, UA. Cyberthieves have used stolen usernames and passwords to access AAdvantage and MileagePlus customer accounts, in some cases securing free flights or upgrades, according to the Associated Press. The airlines reportedly notified affected customers in recent weeks — just a few dozen at United, but some 10,000 at American, the report said — and have frozen their accounts. The airlines noted that their own systems were not hacked, and that no customer credit card information was obtained. Readers: Do you take any special steps to keep your frequent flyer account access secure? Post comments below.

INTERNATIONAL

Google Translate uses you phones camera to translate signs.

What language problem? Do you get frustrated on overseas trips because you can’t read the local signs or understand conversations? With the newly updated Google Translate app, you can simply point your phone’s camera at printed words (as long as they’re in French, Spanish, Portuguese, German, Italian or Russian) and see the English translation on the screen. The app will also translate spoken words into English (and vice versa), and with the new update it can automatically detect which foreign language it is hearing. Since I’m usually more baffled by signage in Japan or China than in Europe, I’m looking forward to the day that Google makes it work across the Pacific! In the meantime, the app does a nice job with Russian– watch me speak it in the video below.

In Case You Missed It…

–Chris McGinnis

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>>Take a peek at what you may have missed on TravelSkills.com this week! <<
What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!

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Like what you just read? Then say so! Scroll back up to the top and LIKE the post on Facebook, post it on Linked In and/or tweet it!

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New SFO competition + Delta fights for Love + United Wi-Fi + Air China’s 747-8s + Bag woes at Denver

The new terminal at Dallas Love Field feels a lot like SFO's Terminal 2- light, airy, modern with a broad selection of dining & shopping options. Were impressed! (Photo: Chris McGinnis(

The new terminal at Dallas Love Field feels a lot like SFO’s Terminal 2- light, airy, modern with a broad selection of dining & shopping options. We’re impressed! (Photo: Chris McGinnis(


AIRLINES

New SFO routes for Southwest, JetBlue. Virgin America got some new competition on a couple of key routes last week as Southwest kicked off new daily service between San Francisco and Dallas Love Field, and JetBlue started two daily flights between SFO and Las Vegas. Southwest also added daily flights between Love Field and Oakland, completing its initial expansion at the close-in Dallas airport following the end of Wright Amendment restrictions last fall. That rule basically restricted service out of Love Field to states bordering Texas, and when it ended Virgin America moved its Dallas operations from DFW to Love Field. As a result of all this, November 2014 passenger traffic at Love Field jumped by 37 percent over the same month a year earlier. Meanwhile, Delta executives last week were in talks with Dallas airport officials trying to find a way to maintain the airline’s presence at Love Field for its DAL-Atlanta flights. As of this weekend, Delta negotiated a deal allowing it to stick around Love Field for the next 180 days. Have you flown into Love Field yet? Thoughts? On a recent stopover there, we were very impressed (See photo above).

American will cluster DFW schedules. In a few months, American Airlines plans to overhaul schedules at its Dallas/Ft. Worth hub, bringing groups of arrivals and departures closer together into clusters or “banks” instead of spreading them out evenly over the course of the day. The change will mean shorter connecting times for many travelers. AA did the same thing at its Miami hub last year, and plans a similar change at Chicago O’Hare in 2015.

WeekendEdition

Wi-Fi launched in United regional jets. United announced that it has started to roll out in-flight Wi-Fi in its United Express fleet. The project, slated for completion by the middle of this year, will bring Internet service to more than 200 United Express E175s, E170s and CRJ700s, using Gogo’s ATG-4 air-to-ground technology. “Additionally, the company will begin providing Personal Device Entertainment on regional jets this year, offering customers hundreds of complimentary movies and television shows to view on their Wi-Fi-enabled iOS and Android devices using United’s mobile app, as well as on laptop computers,” the company said. Interesting: United has chosen to use Gogo for these aircraft instead of its own United Wi-fi system rolling out on larger aircraft. Which system to you think is better? Please leave your comments below. 

Carriers battle for Tokyo Haneda. American Airlines and Hawaiian Airlines last week filed for new rights to fly to Tokyo’s close-in Haneda Airport (HND), as the Transportation Department studies whether Delta should forfeit its existing route authority in the Seattle-Haneda market. The U.S. only has access to four daily slots at HND; the others are used by United from San Francisco, Hawaiian from Honolulu and Delta from Los Angeles. American, which wants to use the slot for daily LAX-Haneda service, is arguing that Delta is underutilizing the Seattle authority, operating just a handful of flights through the slow winter season. Delta maintains it will resume regular service in March when business picks up. Hawaiian wants the slot for Kona-Tokyo service.

Air China brings 747-8s to New York, San Francisco (Photo: Air China

Air China brings 747-8s to New York, San Francisco (Photo: Air China)

Route news: Air China, Delta, JetBlue, etc. Star Alliance member Air China is bringing new four-class (including premium economy) 747-8 Intercontinentals to its non-stop Beijing-New York JFK and Beijing-San Francisco routes. Last week, the airline put a 747-8 onto one of its two daily JFK flights, replacing a 777-300ER; the SFO service starts May 1 … Delta will revive seasonal summer service between Pittsburgh and Paris CDG May 10 with five flights a week, increasing to daily in June …… JetBlue will expand at Ft. Lauderdale April 30, adding daily flights to Cleveland and Detroit; JetBlue also announced plans to fly from Portland, Oregon to Anchorage from June 18 to September 8 … On April 16, Spirit Airlines will launch regular daily flights from Boston to Las Vegas, and seasonal service from BOS to Detroit and Cleveland … Effective March 13, Frontier Airlines will add new daily service from Philadelphia to Atlanta, Charlotte and Chicago O’Hare.

denverairport

United’s having baggage problems at its Denver International hub (Photo: Jim Glab)


AIRPORTS

Baggage woes at Denver. United Airlines last month brought in a new company at its Denver International Airport hub to handle baggage on United Express flights, and the changeover has been traumatic. According to the Denver Post, United and its passengers at Denver in the past few weeks have been facing problems of “lost luggage, delayed flights and a chaotic baggage claim area, with bags tossed everywhere.” Some travelers have waited up to two hours to see their bags on the belt, only to be told to go home and wait for delivery, the newspaper reported. The problems extend not only to arriving DEN travelers, but to bag transfers onto connecting flights. Readers: What’s the longest you’ve ever had to wait to get your checked bag back? Do you believe bag delivery problems are worse at some airlines/airports than others? Which ones?

Carmel

Follow Chris on Instagram!

Airport lounge app debuts in U.S. LoungeBuddy, a smartphone app that lets users find and buy access to airport lounges, has expanded to the U.S. Previously available only in the U.K., the app is initially working with Alaska Airlines Board Room lounges as well as Minute Suites. “No memberships, elite statuses or premium seat purchases are required,” the company said. “As of today, instant lounge access will be available in 16 of the busiest airports throughout the world, including major hubs in the United States like Dallas/Fort Worth (DFW), Atlanta (ATL), Seattle (SEA), Philadelphia (PHL) and Los Angeles (LAX). LoungeBuddy will continue to roll this functionality out to more partner lounges within the US, Europe, Canada, Asia and Australia.” Download the free app here.

maseratighibli

Avis adds the 2015 Maserati Ghibli to its fleet (Photo: Maserati)

CARS

Avis’ hot new car. If you think an expensive, sporty vehicle will really impress your clients and colleagues, Avis has a new option for you. The rental giant has added the 2015 Maserati Ghibli to its Avis Signature Series; it’s available at locations in San Francisco, Los Angeles, Dallas, Orlando, Las Vegas, Phoenix and south Florida. The car’s 3.0 litre twin-turbo V6 engine cranks out 345 horsepower. What’s the rental rate? If you have to ask… Other Avis Signature Series cars include the Chevrolet Corvette, Lincoln Navigator, Infiniti QX60, Mercedes GL450, BMW X5, the BMW 3 Series Sedan and the BMW 5 Series Sedan.

In Case You Missed It…

+++
>>Take a peek at what you may have missed on TravelSkills.com this week! <<

.

What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!

.

Like what you just read? Then say so! Scroll back up to the top and LIKE the post on Facebook, post it on Linked In and/or tweet it!

facebook like

Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly.

Please join the 85,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

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Mileage switch begins + Etihad mess + Marriott’s Mi-Fi blocking policy + Free Wi-Fi at NYC airports

Delta Connection flight for mileage item (Photo: Jim Glab)

Delta’s big SkyMiles changes now in effect (Photo: Jim Glab)

AIRLINES

Big mileage switch starts. On January 1, Delta became the first of the Big Three U.S. legacy airlines to transform the basis of earnings in its loyalty plan from distance flown to money spent. Under the new regime, non-elite SkyMiles members will get five miles per dollar spent on air fare, Silver Medallions earn seven miles per dollar, Golds get eight, Platinums nine and Diamonds 11. Delta has an online comparison calculator so you can figure how much a given flight would earn in the old vs. new structures. United will put the same spending-based structure in place for MileagePlus members starting March 1. (American/US Airways for now is sticking with the traditional mileage scheme, although during 2015 it has new mileage bonuses based on fare class, elite status and distance flown.) Some observers say the change to spending-based programs is a logical development following the hotel industry’s lead, but others see it as the latest step in a class warfare where airlines disproportionately cater to big spenders at the expense everyone else. Readers: Have you run any numbers to see if you’ll be better off under the new criteria vs. the old? What did you find?

Etihad mess. Etihad, which launched San Francisco-Abu Dhabi nonstops using Jet Airways B777s in November, took a big hit over the weekend when fog struck in Abu Dhabi. SFO-bound flight 183 had started its taxi toward take off when the flight was halted due to foggy conditions. Passengers ended up stuck on the tarmac for about 12 hours with no opportunities to get off the plane– and lots of bickering between passengers and flight crews according to various reports. After that ordeal, passengers endured the 16-hour flight to SFO. Luckily, the only damage from this incident is frayed nerves on the part of travelers and a big black eye for an airline just getting started in SFO. Regrettably, an elderly passenger on a Dusseldorf-bound flight facing a similar delay died. Since US rules (or fines and compensation) for such delays do not apply foreign airlines operating overseas, it will be up to Eithad to determine how it will compensate passengers and repair its image. Stay tuned….

WeekendEdition

Alaska lifts bag fee temporarily. All members of Alaska Airlines’ Mileage Plan who fly on the carrier during January will get a break from the carrier’s $25 fee for a first checked bag during that month. If you booked a January flight at an earlier date and your Mileage Plan number is in the reservation, the fee waiver will kick in automatically during check-in. What’s the purpose of the month-long fee waiver? “To encourage new and existing members to experience the benefits of Alaska’s award-winning frequent flier program,” the company said. For details, go to www.alaskaair.com/FirstBagFree.

Routes: Virgin, American, Spirit. Virgin America Airlines has kicked off new seasonal daily flights between New York JFK and Ft. Lauderdale … American reportedly plans to revive American Eagle service between Cleveland and New York LaGuardia on March 29, with three ERJ-140 flights a day — the same day United plans to trim its CLE-LGA schedule from eight daily roundtrips to six … Spirit Airlines is growing in southern California; it will launch daily San Diego-Denver service January 6, Los Angeles-Cleveland flights April 16 and a daily LAX-Denver roundtrip on the same date.

Meeting room at Phoenix Marriott Mesa Hotel (PHOTO: Marriott)

Meeting room at Phoenix Marriott Mesa Hotel (Photo: Marriott)

HOTELS

Marriott explains Mi-Fi blocking. Remember a few months ago when Marriott was slapped with a $600,000 fine by the FCC after its Gaylord Opryland Resort in Nashville was caught blocking the personal Wi-Fi mobile hotspots (also known as Mi-Fi) that some guests were using at meetings there? Marriott and the American Hotel and Lodging Association are asking the FCC for a ruling that such blockages do not violate federal rules, and last week Marriott sought to clarify its position on the issue. Marriott said it will never block guests’ Mi-Fi signals in guestrooms or lobbies — in fact, it encourages such activity. Instead, it only wants to block “rogue and imposter Wi-Fi hotspots used in our meeting and conference spaces that pose a security threat to meeting or conference attendees or cause interference to the conference guest wireless network.” (But if you read through the AHLA/Marriott petition to the FCC, it doesn’t say anything about limiting hotels’ Mi-Fi blockage authority only to meeting rooms.) Meanwhile, Google and Microsoft, along with other respondents, have jumped into the debate, urging the FCC to continue barring hotels from imposing any restrictions on Mi-Fi hotspots. Do you ever use your own Wi-Fi hotspot in a hotel? Will this be unnecessary as the big chains roll out free standard Wi-Fi at all their hotels? Post comments below.

Hilton, Marriott cancellation policies start. Just a reminder: January 1 was the effective date for new policies and Hilton and Marriott that require guests who won’t show up to cancel their booking no later than the day before their expected arrival. Otherwise, they’ll forfeit the cost of a night’s stay. (Some say the purpose is to stop guests from looking for better rates on last-minute booking sites.) We haven’t seen other major lodging groups match the policies yet, and if too many guests book away from Hilton and Marriott in favor of more lenient cancellation rules, the new policies might not last. Do cancellation policies affect your choice of hotels? Add comments below.

Resolve to get more out of your good credit score in 2015 with a new credit card! Here are our picks for the two best all-around cards— Both currently offer 40,000 mile sign up bonuses!

Lobby of Aloft Denver Downtown Hotel (Photo: Starwood Hotels)

Lobby of Aloft Denver Downtown Hotel (Photo: Starwood Hotels)

Starwood adds three Alofts. Are you a tech-minded Millennial? Then you’re the target market for Starwood Hotels’ trendy Aloft brand, and the company just opened three of them in key domestic business destinations. In Detroit, the historic David Whitney Building at One Park Avenue has been converted into a 136-room Aloft Hotel; another new Aloft has opened at 16th and Stout in the heart of downtown Denver; and the third has made its debut at Buffalo, N.Y.’s airport. Here’s our take on the Aloft near San Francisco International airport.

AIRPORTS

Free Wi-Fi coming to NYC airports. By the end of the first quarter of 2015, travelers in all terminals of the three major New York City-area airports should be able to enjoy 30 minutes of free Wi-Fi with no ads. The Port Authority of New York and New Jersey is working with Boingo Wireless to upgrade Wi-Fi technology at LaGuardia, JFK and Newark so that free high-speed 30-minute sessions can be offered in all of them. Currently, the amenity is in EWR’s Terminal C, LGA’s Central Terminal and JFK’s Terminal 4. For more time online, the system will offer hourly, daily or monthly fees.

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AirTran is over + SkyTeam priority perks + Hotel wi-fi standards + AMEX lounge for SYD

It's all Southwest, all the time at ATL these days. AirTran is no longer visible (Photo: Chris McGinnis)

It’s all Southwest, all the time at ATL’s North Terminal these days. AirTran is no longer visible (Photo: Chris McGinnis)

AIRLINES

AirTran’s legacy for Southwest. With Southwest subsidiary AirTran Airways due to fly off into the pages of aviation history this week as its last remnants are fully absorbed into its parent airline, Forbes takes a look at just what AirTran has brought to the larger carrier. Besides making Southwest the largest U.S. airline (in passengers flown), AirTran has given it international routes, a bastion in Delta’s fortress hub at ATL, and set the stage for new domestic growth. The magazine also notes that Southwest’s integration of AirTran was one of the smoothest mergers of the past several years. Here’s a good WABE/NPR report on AirTran’s final flight. What do you remember most about AirTran? What will you miss most? Please leave your comments below.

More summer Europe routes: UA, DL. United and Delta have both announced additional seasonal summer service to Europe. United plans to fly from Chicago O’Hare to Rome from June 3 to September 23, using a three-class 777. Delta will begin 767-300 flights from Atlanta to Dublin five days a week on March 29, increasing to daily June 1; 757-200 service from New York JFK to Stockholm four times a week as of June 5, increasing to five a week June 15; and 757-200 flights from JFK to Malaga, Spain beginning with five weekly frequencies June 4 and increasing to daily on June 29. Good news: More summer flights to Europe usually means better award seat availability.

WeekendEdition

BUS_P002

Guest using Wi-fi at Hyatt Regency Chicago (Photo: Hyatt)

HOTELS

Hyatt’s free Wi-Fi: Everyone, everywhere. Just days after Starwood Hotels matched Marriott by saying it would offer free standard Wi-Fi systemwide to members of its Preferred Guest program who book directly through a Starwood channel, Hyatt has upped the ante on those two lodging giants. Starting in February, Hyatt said, it will offer free Internet in all guest rooms and public spaces of all its brands worldwide — and you don’t have to book through a Hyatt channel or even be a member of Gold Plus Rewards to get it. “Internet connectivity is no longer an amenity. It has become an integral part of travelers’ daily lives and a basic expectation,” said Kristine Rose, Hyatt’s VP for brands. “Travelers shouldn’t have to remember which brands or locations offer it for free or the strings attached to get it.” Currently, free Wi-Fi at Hyatt is limited to certain brands and to elite Gold Passport members. The company noted that where it is available, Gold Passport Diamonds and Platinums will get a free upgrade to premium Wi-Fi service.

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Lounge at Marriott’s AC Hotel New Orleans Bourbon (Photo:: Marriott)

Free hotel Wi-Fi: Great perk or gimmick? Now that Marriott, Starwood and Hyatt have all announced plans to offer free Wi-Fi systemwide in the weeks ahead — launching a bandwagon that other chains are likely to jump on — travelers will have to judge whether the free version is fast and reliable enough. In each case, the three hotel companies will also provide “premium” Internet access for free to the top elite members of their loyalty programs. As Starwood defines it, “Standard Internet access is sufficient for web browsing and emailing. Premium Internet access allows for streaming content and downloading large files.” But those are fairly vague definitions. With increasing numbers of travelers carrying more and more devices, all siphoning data through that same “standard” Wi-Fi pipe, will current hotel systems be sufficient for the demand? Gary Shapiro, president of the Consumer Electronics Association, suggested in a USA Today column last week that it’s time for the lodging industry to develop common standards for the levels of Wi-Fi connectivity hotels offer their guests, with clear guidelines as to who gets what, and for what cost (if any). In our own reader poll, conducted after Marriott started the free standard Wi-Fi ball rolling in October, only 28 percent were happy with a basic Wi-Fi connection, while 54 percent said they would use it, but it was “frustrating,” and 18 percent preferred to pay for a faster link. What’s your opinion on this issue? Share your comments below.

Openings, rebrandings: Marriott, Starwood, Four Seasons, etc. The first U.S. property in the AC Hotels by Marriott brand — which has 75 locations in Europe — opened this month in New Orleans. The AC Hotel New Orleans Bourbon is in the old cotton exchange building on Carondelet Street at the edge of the French Quarter … Also newly opened in The Big Easy is Starwood’s 410-room Le Meridien New Orleans, a remaking of the former W Hotel … There’s a second new Le Meridien in the South: Le Meridien Charlotte, close to that city’s Uptown Business District, is a transformation of the hotel previously known as the Sheraton Charlotte and the Charlotte City Center Hotel … Philadelphia will lose its Four Seasons Hotel in June, when the property is due to close for renovations before reopening under an as-yet-unnamed brand … Newly opened in the heart of downtown Miami is the YVE Hotel Miami, an upscale concept property that will, for instance, offer its guests bikes, scooters and Car2Go vehicles to get around town … Outside the U.S., the former Four Seasons Hotel in Dublin, Ireland, will become the InterContinental Dublin on January 1 … In Colombia, Starwood has cut the ribbon on the 168-room W Bogota in the center of town, its third W property in Latin America.

Resolve to get more out of your good credit score in 2015 with a new credit card! Here are our picks for the two best all-around cards— Both currently offer 40,000 mile sign up bonuses!

AIRPORTS

SkyPriorityatTokyoNarita

SkyTeam aligns priority perks. Delta’s SkyTeam global alliance — which includes Air France, KLM and 17 other carriers — said last week it has become the first alliance “to deliver aligned priority services worldwide” for Elite Plus, first and business class customers at some 1,000 airports. And at the world’s top 60 airports, SkyTeam said, it is currently rolling out SkyPriority Fast Track lanes at security checkpoints (already at 39 locations) and immigration (now available at 21 airports) for its premium flyers. The global program offers premium customers priority check-in areas and baggage drop-off, priority service at ticketing and transfer desks, and priority boarding and baggage handling. Readers: What’s your experience with finding common procedures and policies in place when you connect across global alliance partners? Any problems?

Sydney gets two new lounges. The International Terminal at Sydney, Australia’s airport has added two new lounges for weary travelers. American Express has cut the ribbon on a new Lounge that seats 60 and offers Wi-Fi, power outlets, food and beverages and more. It’s open to AmEx Platinum and Centurion cardholders for free, and to other AmEx cardholders for $55. Meanwhile, Delta’s SkyTeam alliance also has a new lounge at SYD, with seating for 150 travelers as well as showers, massage chairs, food and beverage service and Wi-Fi. It’s available for business class passengers on SkyTeam carriers, and for elite members of their loyalty programs.

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Faster Virgin Wi-Fi + Hertz status for SkyMiles + Kimpton purchase + Free Internet at Starwood

VirginAmericaWiFiservice

Virgin America Wi-Fi service (Photo: Virgin America)

 AIRLINES

Virgin speeds up in-flight Wi-Fi. Flyers on Virgin America who use in-flight Wi-Fi should notice an improvement in download speeds now that the airline has completed the deployment of Gogo’s ATG-4 Wi-Fi service on all 53 of its Airbus A320s. With speeds topping out at 9.8 Mbps, the ATG-4 service is more than three times faster than the first generation of in-flight Internet. To promote the enhancement, Virgin and Gogo are offering a chance to win roundtrip flights, a new iPad or free Wi-Fi service for a year to persons who “share their best ‘office in the sky’ moment on Twitter and Instagram with the hashtag #OfficeInTheSky.” Readers, what’s your experience with in-flight Wi-Fi? Too slow? Too expensive? Or just right? Post comments below.

Gogo Wi-Fi Tip: Did you know that you can buy Gogo day passes online before your flight for just $16 vs the $35+ fee you’ll pay for connecting on the plane? This saves the most money for longer transcon flights. Get your passes ahead of time here: Gogo $16 day pass

SkyMiles offers Hertz status. Delta has bolstered its partnership with Hertz by offering SkyMiles Medallion members elite status in the car rental company’s Gold Plus Rewards program, which will give them expedited service and car upgrade eligibility. Gold Medallions can join Hertz’s Five Star Program, while Platinums and Diamonds are eligible for the Gold Plus Rewards President’s Circle. Delta set up a web page with a link to the registration process for Hertz status enrollment. Medallions can also scan Hertz’s summary of benefits for the Gold Plus Rewards status levels.

Alaska debuts new in-flight perks. Streaming in-flight entertainment to personal electronic devices is just one of the perks Alaska Airlines is rolling out as part of its new “Alaska Beyond” in-flight improvements. The company said entertainment streaming — currently available on 50 of its 737s, and coming on the rest by April — will be free through January 31; after that, movies and TV shows start at $1.99. The improvements also include new Recaro leather seats with power outlets and USB ports at every seat (currently on 95 percent of its aircraft) and new in-flight service that offers “locally-sourced, artisan food and beverage from iconic Northwest brands.” Later in 2015, Alaska is due to begin installing new overhead bins that provide 48 percent more storage space.

WeekendEdition

Routes: Southwest, JetBlue, AA. Southwest will add new service next year on several routes: On June 7, it will begin twice-daily Los Angeles-Portland, Ore. flights as well as new daily service between LAX-Indianapolis, Oakland-Nashville and Oakland-New Orleans. On June 28, it will add twice-daily Indianapolis-Boston flights and daily service between Austin-St. Louis and Austin-Orange County, Calif. … JetBlue last week inaugurated three new Florida routes from Washington Reagan National, including twice-daily service to Jacksonville and daily flights to Ft. Myers and West Palm Beach … American Airlines has filed for government approval to start code-sharing with Mexican carrier Interjet, with plans to put the AA code onto Interjet flights from Mexico City to Huatulco, Villahermosa, Merida, Tuxla Gutierrez and Oaxaca.

China connections: United, Virgin. United Airlines plans to boost seasonal capacity from San Francisco to China in 2015. The carrier said that from May 6 to October 24, it will double its SFO-Shanghai service to two flights a day, and from June 4 to September 1 it will increase SFO-Chengdu frequencies from three a week to daily. Meanwhile, Virgin America said that starting in 2015, it will offer members of its Elevate program reciprocal benefits with China Eastern, so they can earn and burn miles on the Chinese carrier’s flights. Virgin will also add the Shanghai-based airline’s code to a number of its U.S. routes. 

AIRPORTS

qantasloungelax

Qantas First lounge at LAX (Photo: Qantas)

New Qantas First lounge at LAX. Qantas has cut the ribbon on a new Qantas First lounge at Los Angeles International Airport that’s more than three times the size of its predecessor. The new Qantas First facility — open to first class customers, Qantas Platinum and Platinum One frequent flyers, and Oneworld Emerald and international first class flyers — can seat more than 200 guests. It has a 74-seat restaurant with cuisine from Australian celebrity chef Neil Perry, as well as enhanced services like faster Wi-Fi, wireless printing, cable TV, a pair of private work suites and seven shower suites. Meanwhile, Qantas last week increased service on it s LAX-Melbourne route from seven flights a week to 10.

HOTELS

Guest room at Kimpton's Hotel Monaco Philadelphia (Photo: Kimpton)

Guest room at Kimpton’s Hotel Monaco Philadelphia (Photo: Kimpton)

InterContinental to acquire Kimpton Hotels. The popular and fast-growing boutique chain Kimpton Hotels & Restaurants, with 62 U.S. properties and 16 more in the works, is being acquired by InterContinental Hotels Group for $430 million. Noting that the boutique hotel business is “the fastest growing segment in the industry,” IHG said that Kimpton, with its distinctive designs and decors, will be “highly complementary with IHG’s Hotel Indigo and EVEN Hotels brands.” The purchaser said it would speed up the growth of Kimpton in the U.S. and introduce the brand in foreign destinations, citing a “significant opportunity” for expansion in Europe and Asia. There will be no immediate impact on customers; Kimpton told members of its Karma Rewards plan in an email that its program and the IHG Rewards Club “will continue to run as separate loyalty programs” for the time being.

Starwood expands free Wi-Fi. On the heels of a similar announcement by Marriott two months ago, Starwood Hotels & Resorts said that effective February 2, 2015, members of its Starwood Preferred Guest program who book their rooms directly through a Starwood digital channel including websites and mobile apps will get free standard in-room Wi-Fi access at all the company’s brands. Starwood already offers free Internet at its Aloft, Element, and Four Points by Sheraton brands in North America, and to SPG Platinum members. Starwood’s other brands include St. Regis, The Luxury Collection, W, Westin, Le Meridien and Sheraton.

Hilton digital check-in goes live. Hilton Worldwide announced last week that guests who use its Hilton HHonors app can now check in digitally at more than 4,100 of its properties worldwide in 11 brands, using their own smartphones, tablets or desktops. They can also use the app to select a specific room for their stay. Next year, Hilton said, it will expand the app’s functionality so guests can unlock their room doors with their smartphones, starting with its Conrad, Hilton, Waldorf Astoria and Canopy by Hilton brands. Have you tried digital check-in with any hotels yet? Any problems?

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iPhones on United + Delta backtrack + Holiday first class sale + Uber issues + New hotel for NYC

United's going big with the new iPhone 6 Plus. (Photo: United)

United’s going big with the new iPhone 6 Plus. (Photo: United)

AIRLINES

UA flight attendants get iPhones. Passenger purchases on United flights will soon be processed through an iPhone 6 Plus. The airline said it plans to give the big new iPhones to 23,000 flight attendants in the second quarter of 2015, and they’ll be able to handle most in-flight retail transactions. In the months to come, “United plans to develop a number of customer-focused tools for the device,” a spokesman said.

AmEx-Delta: No point transfer cap after all. American Express and Delta said they have agreed to “a multi-year extension” of their 18-year-old co-branded credit card partnership. And as part of that deal, the companies announced that they have backed off an earlier plan to cap American Express Rewards point transfers into SkyMiles at 250,000 a year. Also, “Platinum Card members from American Express and Delta Reserve Card members can continue to enjoy access to the Delta Sky Club,” the companies said. It was only a couple of months ago that the limit on point transfers, which was supposed to take effect January 1, was announced — and neither AmEx nor Delta offered any hints as to why it is now being dropped. Readers — care to speculate on the reason? Was this a big deal for you or not?

First class holiday sale from Virgin. Act fast (booking deadline is midnight Sunday, December 14) and use promo code MERRY50 and you can save 50 percent off Virgin America’s first class and Main Cabin Select fares for travel December 19-January 2.

Why not let holiday spending help you snag big credit card mileage bonuses? Check out our recommendations here and get your 40,000 miles! 

Here's a rendering of American's new look at the airport

Here’s a rendering of American’s new look at the airport

AA promises big customer improvements. American Airlines marked the one-year anniversary of its merger with US Airways last week by announcing it will spend $2 billion on passenger-oriented improvements in the months ahead. Besides fleet renewal — some 112 new aircraft will be delivered next year, AA said — improvements will bring new seats (including lie-flat, direct aisle access first and business class seats “on nearly every American Airlines widebody jet”); power ports in every row on narrow-bodies and at every seat on newly delivered 777-300ERs and 787s (AA’s first Dreamliner is due in the next few months); new Bose headsets in premium cabins of international and transcon flights; and Wi-Fi on international routes. Airport facilities and Admirals Clubs will also get an overhaul. Another part of the plan: American will install Gogo in-flight Wi-Fi over the next year on 250 of its two-class regional jets. Which passenger enhancement would you most like to see on American? Post comments below.

Cleveland Shuffle: Flights cut, added. United’s big drawdown of service at Cleveland Hopkins isn’t finished yet. The carrier’s latest cutbacks will include the end of Cleveland-Dallas/Ft. Worth service on March 5, followed by termination of flights to Ft. Myers, Ft. Lauderdale and Tampa on April 7. Meanwhile, JetBlue said it will add Cleveland as the 88th destination on its route map starting April 30, when it launches two flights a day to Boston. And low-cost Frontier Airlines plans to pull its service from Cleveland to LaGuardia, Washington Dulles and Chicago O’Hare in the weeks ahead.

International routes: China Southern, Delta, EVA. December 16 is the launch date for China Southern’s new service from San Francisco to Guangzhou, operating via a stop in Wuhan three times a week with a 787 … Delta kicks off new daily service December 20 between its Salt Lake City hub and Mexico City … Taiwan’s EVA Airways plans to begin new service between Taipei and Houston Bush Intercontinental in June 2015, flying three times a week with a 777-300ER.

Lufthansa’s new course. What’s going on at Lufthansa? Pilots have staged disruptive walkouts in recent weeks as the airline moves forward with a plan to compete against low-cost carriers by expanding its budget Eurowings subsidiary on both short and long-haul routes while still maintaining a full-service operation at the parent airline. Lufthansa chief Carsten Spohr explained the strategy in a New York Times interview last week. Have your plans been disrupted by LH pilot strikes? How did you handle it?

Recent: Better hotel deals on these 5 hotel-only sites? 

AIRPORTS

Delta coddles arrivals at Heathrow. Delta premium passengers flying into London Heathrow can now take advantage of a new arrivals lounge the carrier has opened in Terminal 3. Available at no charge to BusinessElite passengers as well as SkyMiles Diamonds and Platinums, the facility has 11 private showers, clothes pressing and shoeshine services, breakfast service, Wi-Fi and a business center. It’s open from 6 a.m. until 2 p.m. daily.

CARS

Uber’s legal ups and downs. It’s a real roller-coaster ride for the lawyers at ride-sharing app Uber these days. On the upside, Uber (and competitor Lyft) just won approval from the Dallas City Council to operate legally in that city effective April 30. On the downside, district attorneys in San Francisco and Los Angeles last week filed suit against Uber alleging violations of various consumer protection statutes (although both cities recently settled a similar case against Lyft). But that’s not Uber’s only difficulty: Web site The Daily Beast last week published a summary of the legal problems facing the company in a number of venues. And then there’s this: Who’s Driving You?

Have you entered the contest to win a $200 Amex gift card plus one year of National Executive status? All you have to do is offer one great travel tip! 

HOTELS

A big new Virgin hotel for NYC...but why not SF? (Photo: Virgin Hotels)

A big new Virgin hotel for NYC…but why not SF? (Photo: Virgin Hotels)

Virgin America adds sister hotel firm to Elevate. The newest participant in Virgin America’s Elevate loyalty program is its new sister company Virgin Hotels. Its first property is due to open in Chicago in mid-January; Elevate members will get 1,000 points per stay (doubled from January 15-March 31), and Gold members will receive free breakfasts and room upgrades. A Nashville property is expected to open in 2016, followed by a New York City hotel in 2017. The developer of the Manhattan property, at Broadway and 29th Street, last week revealed some details about the 38-story, 475-room hotel, including a rooftop bar, outdoor pool and spa. (We wish they’d build a new one in in San Francisco!)

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Virgin food award + Delta beer + New flights to Europe + 3 Miami hotels + First A350

VirginAmericasobanoodles

Virgin America soba noodles serving (Photo: Virgin America)

AIRLINES

Virgin takes top honors in food study. Charles Platkin, a nutritionist also known as the Diet Detective, has come out with his annual ratings of airline food in terms of its nutritional quality, and Virgin America has captured the top spot. “It’s great that Virgin America also provides ALL nutritional information, NOT just calories, and it’s on their website, too.  Virgin America also has on-demand eating – you simply select the food you want, when you want it right at your seat,” he wrote.  Platkin rated Delta’s in-flight food as most improved this year, thanks to a new partnership with healthy food company Luvo. Do you care about the nutritional value of in-flight food?  What’s the best meal you’ve had this year? Please leave your comments below. 

Delta broadens beer selections. The craze for regional craft beers is getting a boost from Delta, which said it is introducing seven varieties to the beverage carts on a number of its most popular business travel routes. The providers of the new brews range from New York’s Brooklyn Brewery to San Diego’s Ballast Point Brewing.

Qatar Airways A350 (PHOTO: Qatar Airways)

Qatar Airways A350 (Photo: Qatar Airways)

Qatar debuts world’s newest airliner. Qatar Airways, the global launch customer for the new Airbus A350 XWB, said it will take delivery of the first aircraft on December 13, and plans to put it into commercial service between Doha and Frankfurt in January. Qatar, a member of the Oneworld global alliance, has expressed its confidence in the new Airbus model by ordering 80 of them. The A350 is a wide-body, mid-sized aircraft designed as Airbus’ answer to Boeing’s 787 Dreamliner, to be used on medium to long-haul international routes. Like the Boeing plane, the A350 relies on composite materials and aluminum alloys to reduce its weight and increase fuel efficiency. The XWB stands for extra-wide body — its cabin is a few inches wider than the 787’s. TravelSkills got an advance look at the A350 a few months ago; here’s our report.

Oneworld expands benefits. Frequent flyers who have achieved Sapphire status in the Oneworld alliance (American, British Airways, et al.) are getting an additional baggage benefit. In economy class on member airlines using a weight-based system, they’ll get an extra 15 kg. over the usual economy class allowance; and on those using a piece system, they’ll get a second checked bag (when the allowance is one) of up to 23 kg. Allowances were also increased for first and business class customers. In addition, Sapphire and Emerald-level elites will get priority baggage delivery.

International routes: Etihad, United, Lufthansa, Azul. Etihad Airways last week kicked off new non-stop service between Abu Dhabi and Dallas/Ft. Worth, using a three-class 777-200LR; its initial three flights a week will increase to daily next April … United on Sunday (December 7) begins daily non-stops between Houston Bush Intercontinental and Santiago, Chile, with a 767-300 … Lufthansa last week resumed seasonal Miami-Munich service five times a week, with a three-class A330-300 … Brazilian carrier Azul — run by JetBlue founder David Neeleman — has started its first service to the U.S. with a daily Ft. Lauderdale-Sao Paulo flight; it will add Orlando-Sao Paulo on December 15.

Delta sets seasonal Europe service. Delta last week unveiled plans for its 2015 seasonal transatlantic schedule additions. March 29 is the launch date for New York JFK-Nice service, using a 767-400 and operating five times a week, increasing to daily on May 2. Also on May 2, Delta will kick off daily JFK-Shannon, Ireland non-stops with a 757-200. On June 2, the airline will begin daily JFK-Prague non-stops, using a 767-300, and daily Atlanta-Barcelona service with an A330-300.

What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!
TravelSkills editor Chris McGinnis is in Washington DC this week-- flew nonstop SFO-Washington National on Virgin America

TravelSkills editor Chris McGinnis is in Washington DC this week– flew nonstop SFO-Washington National on Virgin America

AIRPORTS

Clear Card in Vegas. CLEAR, the provider of biometric identity-based expedited access to airport security lanes, has finally added Las Vegas McCarran as its 10th location. The $179-a-year service is already available at SFO, SJC, DFW, DEN, IAH, HOU, SAT, MCO and HPN. Miami International MIA is next on the list for Clear although there is no firm start date. Do you use Clear? Is is still worth $179 per year? Leave comments below. 

Washington D.C.’s airports dilemma. The nation’s capital has expected Dulles International Airport to handle the region’s long-term traffic growth, but a report by the Washington Post notes that growth at IAD has stalled as more passengers and airlines are flocking to close-in Reagan National Airport. Part of the blame goes to Congress, which has opened up DCA to more long-haul flights, but part of it is due to Dulles’ remote location.

CARS

Uber, Lyft OKd in Denver. Ride-sharing services Lyft and Uber have both won approval from Denver International Airport officials to pick up and drop off passengers at the passenger terminals. Have you used Uber or Lyft for airport transportation? How would you describe the difference between the two?

HOTELS

marriott-edition-hotel

Miami Beach Edition Room (Photo: Marriott)

South Florida gets three new properties. The newest product of Marriott’s partnership with hotelier Ian Schrager has opened its doors — the Miami Beach EDITION. The 298-room EDITION — a remaking of the old Seville Hotel at 2901 Collins Avenue — was designed as an “urban resort” to appeal to business travelers who want to work and play in Miami Beach … Down the road at 4041 Collins Avenue, Thompson Hotels has cut the ribbon on the 380-room Thompson Miami Beach in an historic Art Deco building; it has 47,000 square feet of meeting space and a gourmet restaurant called Seagrape from local celebrity chef Michelle Bernstein … And in Palm Beach, Kimpton Hotels has added a new oceanfront property, taking over the former Omphoy Ocean Resort and rebranding it last week as the Tideline Ocean Resort & Spa after making a number of enhancements.

JW Marriott Houston Downtown room (PHOTO: Marriott)

JW Marriott Houston Downtown room (Photo: Marriott)

Openings: Houston, Brussels, Johannesburg. The century-old Samuel F. Carter building at 806 Main Street in downtown Houston has been remade into the newly opened, 328-room JW Marriott Houston Downtown. Each room has a 55-inch TV, Nespresso machine, touch-screen room controls, and an iPad for ordering hotel services … A landmark building in the heart of Brussels, close to the Grand Place and the Square Brussels Meeting Center, has been transformed into the new Hilton Brussels Grand Place, with 123 rooms and suites … The renowned Westcliff Hotel in Johannesburg, South Africa, has undergone an 18-month, $56 million renovation and reopened as The Four Seasons Hotel-The Westcliff Johannesburg. All 117 rooms were renovated, and the hotel has new contemporary restaurants, lounges and a spa …In Australia, luxury operator Langham Hotels has finished a $25 million renovation of The Langham Sydney (formerly the Observatory Hotel).

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Uber out in Vegas + United changes routes + Delta in Philly + Virgin’s next moves? + New India visa

alaska

Alaska Airlines is sticking to a miles-based program unlike most other carriers (Photo: Jim Glab)

AIRLINES

Alaska boosts mileage bonuses. Alaska Airlines has an early Christmas present for its Mileage Plan members: bigger earning bonuses for certain fare classes and for MVP Gold 75K elites starting January 1. The bonus for first class fares jumps from 50 to 75 percent, and for refundable coach (Y) fares from 25 to 50 percent. Some nonrefundable fare classes will start offering 50 percent (S class) or 25 percent (M and B) bonuses. And MVP Gold 75K elites will see their bonus rise from 100 to 125 percent. An Alaska official said airlines that have moved to revenue-based loyalty programs “have the potential of diluting the rewards earned for the average passenger,” and said Alaska will stick with a generous mileage-based plan. (Take that, Delta!)

United draws heat for Sacramento suspension. United Airlines will suspend its non-stop service between Sacramento and Washington Dulles for the winter season (January 6-April 6), drawing criticism from local politicians and members of Congress, who will have to make the trip via a connection during that period. United said the suspension is due to weak seasonal demand. California has 53 members of the house of representatives and two senators.

JetBlue debuts free Wi-Fi content. JetBlue last week went live with its new “Fly-Fi Hub,” a collection of free content that passengers can view on their personal devices aboard aircraft equipped with JetBlue’s Fly-Fi service. Content available both online and off-line includes Fox TV shows; e-book excerpts from 20 HarperCollins best-sellers; National Geographic programs; and educational videos including courses from Wharton Business School. Users also will have the option to buy Time Inc. magazines. Coming early next year is PBS programming for kids, as well as full access to the Wall Street Journal.

Popular! 6 most annoying actions of infrequent flyers

virgin-route-map

Virgin America routes as of November 2014 (Source: Virgin America)

Virgin America: Ready for takeoff? With its initial public offering successfully completed, its balance sheet in the black and fuel prices remaining low, Virgin America appears to be poised for a new period of growth and expansion, according to a newly released analysis by the CAPA Centre for Aviation. With new funds and 10 new aircraft joining its fleet in the next two years, it is expected to achieve capacity growth of 10-15 percent in 2015, and to focus on attracting an increasing number of higher-yielding business travelers. There’s room to grow, since Virgin only serves 15 of the top 50 U.S. markets, the report notes. Where would you like to see Virgin America fly next? On our wish list: Atlanta, New Orleans, Phoenix. What about you? Please leave your comments below. 

Route news: United, Alaska, Delta. United plans to add a pair of new seasonal routes to Europe on June 4 and double its service on another: Daily Newark-Venice service operates through September 23 with a 767-400ER; daily Chicago-Dublin service through August 17 with a 757-200; and a second daily Washington Dulles-Paris CDG flight through August 17 with a 757-200 … This week, United adds two Latin American routes: Denver-Panama City starting December 3, and Houston-Santiago December 7 … On July 1, Alaska Airlines will add three routes operated by partner SkyWest’s Embraer 175s: Seattle-Milwaukee, Seattle-Oklahoma City and Portland-St. Louis, each with one daily flight … Delta plans to drop even more routes from Memphis on January 5, including Pittsburgh, New Orleans and Dallas/Ft. Worth; in April, it will end MEM-Washington Reagan National service.

MileagePlus tests new shopping app. United recently revealed plans to let MileagePlus members use miles to pay for meals and drinks via iPads at Newark’s Terminal C once renovations are finished, and now it is expanding its app-based shopping technology. The airline said it has started testing with a select group of members what it calls the MileagePlus X mobile app, which lets members with iOS and Android phones instantly earn up to 24 miles per dollar spent at participating retailers, including Lowe’s, Sears, the Gap and AMC Theaters. “The airline plans to expand MileagePlus X to all members and offer more retailers soon,” a spokesman said. “United is continuing to improve MileagePlus X and plans to launch additional features, including the ability to redeem miles for in-store purchases.”

Philadelphia

Philadelphia (Photo: Murray Hedley, Flickr)

AA, Delta battle for PHL-London. When Delta recently began its own non-stop Los Angeles-London Heathrow service, American responded with plans to double its service on the route to two flights a day starting next spring — and now the same thing is happening on the Philadelphia-London Heathrow route. Delta said it will launch daily 757-200 flights between PHL and LHR on April 8 as part of its partnership with Virgin Atlantic. And American said it will add a second daily PHL-LHR flight starting March 29, operated by a US Airways 757-200, with a 9:55 a.m. departure time. That will give the AA-British Airways joint venture four daily PHL-LHR flights.

What are the two best all-around credit cards? Both currently offer 40,000 mile sign up bonuses!

CARS

Uber suspends Nevada service — for now. Ride-sharing app Uber’s presence in one of its newest big markets — Las Vegas — has been suspended after a Nevada judge issued a temporary restraining order against the service. It’s apparently the first time that Uber has failed to overcome the many legal and regulatory challenges to its business model, which generally involve whether or not the firm should have to follow the same rules as taxi operators.


Gas prices plunge. As air fares keep going up, gas prices keep going down. Late last week, the price of a barrel of oil plunged to a low of about $66. If this trend continues, it could lead some business travelers to consider adding more road trips to their schedules in place of shorter flights. Last week, average U.S. gas prices hit $2.82 a gallon, down 47 cents from last year at this time and at their lowest late-November level in five years, according to the U.S. Energy Information Administration. Are you planning to drive more now that fuel prices are lower… but airfares are not? Please leave your comments below. 

International

Easier entry to India. The notoriously difficult Indian visa application process is now apparently a thing of the past according to Quartz. The Narendra Modi government on Thursday launched a “tourist visa on arrival” scheme for nationals of 43 countries (including the US and Cananda) traveling to India for 30 days or less—and only for “recreation, sightseeing, short duration medical treatment, casual business visit, casual visit to meet friends or relatives.” Applications must now be made online (instead of the previously required visit to a consulate) at least four days prior to arrival and cost $60.

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New look for Newark + United goes Android + New Delta look at LAX + Fee at Hilton/Marriott

Which country boasts this gorgeous passport design? See below

Which country boasts this gorgeous design on passport pages including the North Star, Moon and Northern Lights? Scroll to bottom for full story!

AIRLINES

Just in time for the busy holidays, United has (finally) extended its new onboard streaming service to Android users. Apple iPhone and iPad users (as well as those on any laptop)  have been able to give the new service a try since last spring.  To use it, you must first download the United app from the Google Play or Apple App store in order to watch a variety free TV shows and movies while in flight on nearly 200 United aircraft, including its entire Airbus A319, Airbus A320 and Boeing 747 fleets and its Boeing 777 flying between the mainland and Hawaii. For the full story on inflight streaming, see this recent TravelSkills post: BYOD Entertainment on Planes. Have you tried United’s inflight streaming product yet? How did that go for you? 

You are reading Part 2 of this week’s Catch Up in Travel News from TravelSkills. Here’s Part 1

AIRPORTS

NEW RAIL LINK UP & RUNNING.  BART’s new Oakland airport service got off to a wet start last Saturday — with crews forced to squeegee off rain that had blown in and flooded the airport station platform — but nothing could dampen the enthusiasm of its jubilant first-day riders, according to SFgate.com “It was great, it was wonderful, it was easy, quick and cheap,” said one rider. New automated trains will transport riders from BART’s Coliseum station to the new Oakland Airport station every five minutes during peak hours; the ride takes eight minutes. The ride from the Coliseum station to/from downtown SF takes about 25 minutes. BART fares between the new Oakland Airport station and downtown San Francisco are $10.05.  More… 

A rendering of the future look for United's Concourse C in Newark (Image: OTG)

A rendering of the future look for United’s Concourse C in Newark (Image: OTG)

Big-name chefs coming to EWR. United Airlines and development partner OTG Management have revealed more plans for the ongoing overhaul of Terminal C at Newark Liberty International Airport. Not only is the revamped facility bringing in new restaurants from a number of high-visibility chefs, but travelers will be able to use their MileagePlus miles to pay for food and drinks through some of the 6,000 iPads that will be deployed in the terminal’s restaurants, bars and gate areas. The headliner restaurant will be chef Alaine Ducasse’s Saison, a French bistro; others include a French country eatery from Alex Guarnaschelli; an Italian steakhouse from Mario Carbone, and a surf bar and sushi outlet from Josh Capon.

Taxi turmoil at SFO. Organized taxi drivers clogged up the roadways outside passenger terminals at San Francisco International one night last week to protest the airport’s recent decisions to let app-based ride-sharing services like Uber and Lyft operate there. And members of the Taxi Workers Alliance are threatening to repeat the curbside chaos at SFO “again and again” unless the airport changes its policy. Meanwhile, a top Uber executive stirred up a mini-scandal after word leaked out that he had threatened to start digging up dirt on journalists who write negative stories about the company. Would negative publicity about Uber make you less likely to use their service? Put your comments below.

Extra Bonus! Here’s an easy way to top off your Chase Ultimate Rewards balance with 20,000 points!
Delta's Sky Prority lobby at LAX efore (above) and after (below)

Delta’s Sky Prority lobby at LAX efore (above) and after (below)

Lobby remake at LAX. Delta has finished the renovation of its Sky Priority lobby at Los Angeles International’s Terminal 5. Take a look at the before and after photos.

HOTELS

New fees coming at Hilton, Marriott. Effective January 1, Hilton and Marriott will impose a new standard cancellation fee — a single night’s room rate — on no-show guests unless they have cancelled their bookings at least the day before scheduled arrival. If individual hotels within the groups already have more restrictive cancellation policies, those will remain in effect. Not all chains are adopting a uniform policy; e.g., things are unchanged at Best Western, a spokesperson said, where cancellation policies vary by the rate booked and the individual hotel’s policy; policies are listed under each rate bookable on bw.com.

This is what Norway's passport pages look like in normal light. (Image: Neue)

This is what Norway’s passport pages look like in normal light. (Image: Neue)

This is what the pages of Norway’s new passport look like in normal light. The darker image above (scroll to top), which reveals the north star and northern lights, is only visible under UV light. Beautiful! (Full story from CNN here)

You are reading Part 2 of this week’s Catch Up in Travel News from TravelSkills. Here’s Part 1

-Jim Glab & Chris McGinnis

In Case You Missed It…

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Delta push at Seattle + Seat pitch compared + Southwest “Swagger” + Delta’s newest jets +

Delta & Alaska Air battle for Seattle (Photo: Jim Glab)

Delta & Alaska Air battle for Seattle (Photo: Jim Glab)

AIRLINES

Delta’s big(ger) Seattle plans. Last week Delta’s CEO told employees the company wants to expand from its current 11 gates to 30 gates at Seattle-Tacoma International Airport, making it “a huge international gateway.” With those gates, Delta could operate up to 240 flights a day. Delta has been steadily adding transpacific and domestic flights at SEA, to the dismay of its erstwhile partner Alaska Airlines, which is following its own growth plan at its hub airport. Alaska currently controls about 40 percent of SEA’s traffic. Meanwhile, Delta announced another round of expansion at SEA next May and June, adding Delta Connection service to Denver (five flights a day), Sacramento (four a day) and Boise (four a day), plus seasonal service to Ketchikan and Sitka, Alaska.

Even with the cuts, JetBlue has a chart showing that it's legroom will still be better than others. (Image: JetBlue)

Even with the cuts, JetBlue has a chart showing that its standard legroom will still beat other carriers. (Image: JetBlue)

JetBlue overhauls fares, seating. Only two major U.S. airlines let all passengers check a bag for free — JetBlue and Southwest (Southwest allows two free bags) — but that will fall to just one in the first half of 2015. That’s when JetBlue will revamp its pricing into three “branded fare bundle options.” The lowest fares will be for “customers who do not plan to check a bag,” JetBlue said; the others will include one and two checked bags respectively, plus other perks. The airline also will “refresh” its A320s by installing “lighter, more comfortable seats” that will let it increase the number of seats per plane — and reduce its current (very generous) standard seat pitch, although it will still exceed pitch on major competitors according to the chart above (supplied by JetBlue). The airline pledged that its Wi-Fi will still be offered for free (at least through 2015). Meanwhile, a JetBlue exec said in an interview the airline is likely to expand its Mint premium seating product to transcon flights from Boston in the future.

Within days of JetBlue’s announcement, wily Southwest Airlines launched a retro-hipster, captivating new TV ad campaign focusing on its free checked bag option. This 30-second spot, called “Swagger” is worth a watch and listen! See below.

Delta places big widebody order. In a blow to Boeing, Delta said it will turn to Airbus for the next big phase of its fleet renewal program, placing an order for 50 twin-engine widebody jets to replace its aging 747s and 767s. The company has ordered 25 of Airbus’ next-generation A350-900s, to be delivered starting in 2017; and 25 A330-900neo aircraft, to arrive starting in 2019. The A350s will be used on transpacific routes, and the A330s will go onto medium-haul transatlantic routes and some west coast-to-Asia routes. Earlier this year, TravelSkills got an inside look at the A350, which claims to be the widest of widebodies. Check out our report and PHOTOS of the new A350.

Cheaper upgrades. Delta is offering winter travelers the opportunity to upgrade at a discount for flights now through February. A nice way to avoid some holiday travel hassles, yes, but (as usual) there are some important points in the fine print: The markets NYC to/from LAX / SFO / SEA will be excluded from this offer.  This promotion does not include any fares purchased in Delta’s cheapest E, V, or Y class.

Popular: Did you hear about the latest wave of downgrades at United MileagePlus? Read this! 

Watch those Wi-Fi charges. When you sign up for in-flight Wi-Fi, do you keep a close watch on how much data your device is eating up? One transpacific traveler found himself unexpectedly facing a bill for almost $1,200 from Singapore Airlines, and web site Skift examined just what went wrong for him– providing an object lesson for others. (P.S. Sounds like the guy’s not getting his money back…)

KLM's new economy seat (Image KLM)

KLM’s new economy seat (Image KLM)

KLM overhauls 777-200s. Delta’s SkyTeam partner KLM has started renovating the passenger cabins of its 777-200 fleet, following up on a similar overhaul of its 747s. The new World Business Class is getting fully-flat seats with more personal space for passengers and new 16-inch seatback monitors with upgraded entertainment options. In the 777-200 economy class, new seats will provide extra legroom, ergonomic headrests, power outlets and a new entertainment system with hundreds of programming options.

Route news: Alaska, JetBlue, Frontier, Spirit. Alaska Airlines said it will introduce daily Seattle-Washington Dulles service on March 11 … JetBlue last week started daily non-stops between Salt Lake City and Orlando … Spirit Airlines has big expansion plans at Houston Bush Intercontinental, where it will add 10 new routes next spring, including Tampa, Baltimore/Washington and Oakland as well as three points in Mexico and four in Central America … Frontier Airlines told employees that it plans to slash 15 flights a day at its Denver home base next year due to rising taxes and fees at that airport.

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Bottled cocktails on VX.  A new cucumber vodka mojito from Austin Cocktails, a line of bottled, craft cocktails, is now available fleetwide onboard Virgin America. The new pre-mixed drink is made with vodka, natural flavors and sweetened with organic agave and priced at $8.25. Culturemap Austin says this about the Mojito:  “For anyone watching her girlish figure, what may be most noteworthy is that all the drinks ring in at less than 100 calories a serving….and has a refreshing, lime-heavy flavor that gets better with subsequent sips. With its hint of cucumber, it reminds us of the cucumber-infused water you get at a spa.”

STAY TUNED! Part 2 of Catching Up on the week’s most important travel news comes tomorrow!

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Delta bumps bennies + BART-Oakland sets date + LAX airlines move + Hilton HHonors hacked + W in Beijing

Delta has expanded its popular Porsche pick up service to three more airports (Photo: Delta)

AIRLINES

Delta expands Porsche transfers, expedites at Heathrow. Delta continues to lead the way when it comes to adding new services for its best customers. For example, last week it announced an expansion of its Porsche tarmac transfer program to three more airports — New York LaGuardia, Seattle-Tacoma and Detroit Metro. The program offers gate-to-gate rides in Porsche vehicles for select SkyMiles Diamond Medallion members who have tight connecting times. It’s already offered at Atlanta, New York JFK, Los Angeles and Minneapolis-St. Paul. (Here’s a video showing how it works.) At London Heathrow’s Terminal 3, meanwhile, Delta BusinessElite passengers arriving by private car service can now take advantage of an expedited greeting service in which Virgin Atlantic concierge staffers will meet them curbside with boarding passes, take their luggage, and speed them through security to the Virgin Clubhouse. Delta says, “On arrival at London Heathrow Terminal 3, Delta Air Lines BusinessElite customers can now enjoy a seamless and stress-free transfer from car to lounge in less than 10 minutes via the Virgin Atlantic Upper Class Wing.” Keep in mind that many of Delta’s flights at Heathrow (including those to/from Detroit and Minneapolis) use Terminal 4 where this service is not available. Delta’s Atlanta-London flights switched to Terminal 3 from Terminal 4 on October 26.

The AirBART station is located at the front door of Oakland International

The AirBART station is located at the front door of Oakland International

BART-Oakland Airport sets date. Bay Area Rapid Transit officials have finally announced an opening date for the new BART rail link to Oakland International Airport. On Saturday, November 22 the new automated trains will transport riders from BART’s Coliseum station to the new Oakland Airport station every five minutes during peak hours; the ride takes eight minutes. The ride from the Coliseum station to/from downtown SF takes about 25 minutes. BART fares between the new Oakland Airport station and downtown San Francisco will be $10.05. That’s a nice break from cab fares which run as high as $75-$80. Are you more likely to use Oakland Airport now? Leave your comments below. 

Virgin America posts another profit. After dipping back into the red in the first quarter of 2014, Virgin America was solidly profitable in the third quarter, reporting net income of $41.6 million and a healthy operating margin of 12.9 percent. After years of operating in the red since its founding in 2007, Virgin has been profitable now for five of the last six quarters, putting it in a good position for its upcoming initial public offering. Virgin said in an SEC filing last week that its IPO shares will be priced at $21 to $24, valuing the company at up to $1 billion. The anticipated $320 million from the share sale should allow Virgin to move ahead with an ambitious expansion plan to buy new planes and add new routes.

Sneeze alarm. With all the concern about disease lately, especially as it affects travelers, you might get a little paranoid when a fellow passenger on your flight sneezes. Did you ever wonder just how far that sneeze can travel? Check out this video — if you dare.

American adds Europe routes. American Airlines has unveiled plans to add a pair of new routes to Europe next spring. On May 7, AA will inaugurate new daily narrowbody 757 flights from New York JFK to Birmingham, England. And on May 14, the company will kick off daily 767-300 flights from its Miami hub to Frankfurt.

AIRPORTS

The nice new Star Alliance lounge at LAX's new Tom Bradley International Terminal (Air New Zealand)

The nice new Star Alliance lounge at LAX’s new Tom Bradley International Terminal (Air New Zealand)

Air New Zealand, US Airways move at LAX. Effective December 3, Air New Zealand will set up shop in Los Angeles International’s refurbished Tom Bradley International Terminal 3, moving out of Terminal 2. That will give premium customers easy access to the new Star Alliance Lounge at LAX, which Air New Zealand manages. The carrier operates twice-daily service to Auckland (to be increased next summer to 17 a week) and one flight a day to London from LAX. Meanwhile, American Airlines affiliate US Airways last week moved from Terminal 3 to Terminal 6, gates 60-63, “with convenient access to connections on flights operated by American Airlines at Terminal 4 through an underground connector,” American said. “Shuttle service is also available to Terminal 4 and the Remote Terminal for American Eagle flights.”

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New airside connector at SFO. We’ve heard (but not confirmed) that the new airside connection between SFO’s fabulously famous Terminal 2 (Virgin America & American) and the more prosaic Terminal 1C (Delta’s boarding area) has opened. This means that Delta flyers socked in by delays now have some exciting new dining and retail options once they are behind security.

Outdoor spaces are the craze these days. Here's what JetBlue's will soon look like at JFK (Image: JetBlue)

Outdoor spaces are the craze these days. Here’s what JetBlue’s will soon look like at JFK (Image: JetBlue)

JetBlue’s JFK terminal grows. On Wednesday (November 12), JetBlue will open a $200 million extension of its home base, Terminal 5 at New York JFK, to be used for international flights. (The airline’s international arrivals currently use leased gates at Terminal 4.) The new six-gate expansion offers full federal inspection facilities in an arrivals hall and 40 automated passport readers. JetBlue plans to develop a public outdoor area on the new facility’s rooftop, akin to the popular High Line park in Manhattan. Meanwhile, Air France has finished a complete renovation of its two-level lounge at JFK’s Terminal 1.

Popular: Oddball credit card offers reap big rewards

HOTELS

Hackers hitting HHonors accounts. How safe are your points in Hilton’s HHonors loyalty program? Recent online reports indicate that hackers have been raiding some accounts, not only stealing points — and in some cases selling them — but also gaining access to members’ credit card information.

Related: Hilton’s newest hotel in Honolulu

Hotels roll out keyless entry apps. Starwood and Hilton last week both announced new app functionality that will allow guests to open their room doors with smartphones. The Starwood Preferred Guest app’s new SPG Keyless feature is available now at 10 select Aloft, W, and Element hotels, with more to come in the months ahead; it allows SPG members who book directly with the company to bypass the front desk and go directly to their preassigned room, where a tap of their Bluetooth-enabled phone will unlock the door. Hilton said keyless entry will be available through its HHonors mobile app starting in 2015 at its Hilton, Waldorf Astoria, Conrad and Canopy brands, and at all 11 of its brands in 2016. The app will also work with other locked areas in Hilton’s hotels such as executive floors, fitness centers and garages.

A room at the new W Beijing located near the Forbidden City (Photo: Starwood)

A room at the new W Beijing located near the Forbidden City (Photo: Starwood)

Openings in Beijing, Sydney, Paris. The newest hotel in China’s capital city is Starwood’s 349-room W Beijing-Chang’an, located close to the Forbidden City and Tiananmen Square. Each room is equipped with a digital tablet that controls its lighting, 48-inch TV and Bluetooth sound system… InterContinental Hotels Corp. has cut the ribbon on the InterContinental Sydney Double Bay Hotel a few miles from that city’s central business district; the 140-room property is a luxury remaking of the former Double Bay Hotel … Hilton scheduled a January opening for the 268-room Hilton Paris Opera in the heart of the French capital; the company spent $50 million restoring and improving the 125-year-old building, formerly the Concorde Paris Opera.

In Case You Missed It…

>Check out these two airline credit cards for bonus benefits.

>American Express has opened a Centurion Lounge at San Francisco International.

>Two airlines offer free in-flight Wi-Fi.

>Here are six tips for securing the best air fare.

>>Take a peek at what you may have missed on TravelSkills.com this week! <<

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Delta hubs suffer + Shuttle moves at LGA + Oakland BART connection + Double Hilton points

The long awaited BART link to Oakland airport expected to open this month (Photo: BART)

The long awaited BART link to Oakland airport expected to open this month (Photo: BART)

AIRLINES

Demand keeps driving fares upward. When the price of oil goes up, air fares go up. So when oil prices fall as much as they have in recent months, air fares go down, right? Not in a period of strong demand for air travel. Jet fuel prices are down 22 percent this year, but an ongoing series of small increases has kept air fares above 2013 levels. According to the federal Bureau of Transportation Statistics’ latest report (for the second quarter of 2014), the average U.S. air fare rose 2.5 percent year-over-year to $396. Delta is a big beneficiary of the higher fares; Its Cincinnati hub once again had the highest average domestic fare at $523, and its Atlanta hub recorded the biggest average fare increase of any major airport — up 11.3 percent to $435. Have you noticed? Please leave your comments below– what’s the most painfully high fare you’ve paid this year? 

Delta Shuttle moves at LGA. A reminder to frequent flyers in the Northeast Corridor: Sunday (November 2) is moving day for Delta’s New York-Boston Shuttle flights at LaGuardia. The hourly LGA-BOS flights will move from LGA’s remote Marine Air Terminal to Delta’s recently-renovated Terminal C. The airline has also switched the flights to two-class 717 aircraft with 12 First Class, 15 Economy Comfort and 83 economy seats. Delta’s Chicago and Washington Reagan National Shuttle flights continue to use LGA’s Marine Air Terminal with Delta Connection/Shuttle America E-175s.

Southwest quickly absorbing last remnants of AirTran. This just in from Southwest: “As of today, all flights previously flown by AirTran between seven international destinations and nine domestic gateway cities are now flown exclusively by Southwest. Additionally, Southwest is proud to announce that we have finalized the integration of Southwest.com and AirTran.com. Effective today, Customers attempting to access AirTran.com will be routed to an informational page on Southwest.com where they can book travel, view integration-related FAQs, and find loyalty program information.”

Air Canada changes loyalty plan. Air Canada is the latest major carrier tighten up the rules of its frequent flyer program. For 2015, the minimum flight requirement to reach Altitude status levels is increasing and the minimum 500-mile earning per flight will end. On March 15, the number of eUpgrade credits to upgrade to business class will rise, but members will also be able to use those credits to upgrade to Premium Economy.

Some say that business class on American's B777-300ER is the best in the US. What do you think? (Photo: American Airlines)

Some say that business class on American’s B777-300ER is the best among US carriers. What do you think? (Photo: American Airlines)

Route news: AA, JetBlue, Alaska. Faced with new competition from Delta between Los Angeles and London Heathrow, American said it will add a second daily non-stop on the route in March, using another of its popular 777-300ERs (giving it a total of four a day in combination with joint venture partner British Airways) … JetBlue keeps growing at Ft. Lauderdale. In its latest expansion last week, it added flights to Cartagena, Jacksonville, Las Vegas and Pittsburgh … On March 5, Alaska Airlines will begin service three times a week between San Diego and Kona on Hawaii’s Big Island.

AIRPORTS

Oakland prepares for BART launch. An extension of Bay Area Rapid Transit rail service to Oakland International Airport is expected to start passenger service sometime this month, and testing of the trains is already under way. The 3.2-mile extension will link Oakland’s Coliseum Station to the airport, and will replace the buses currently used for that purpose, with trains running every four to five minutes. Here’s a video of the pre-launch testing of the new OAK trains. In typical municipal fashion, BART is not willing to offer up a hard date for opening…but says it might be up and running before the holidays. (See photo above.)

DOT probes ‘interference’ in new Georgia airport. The Transportation Department is looking into a complaint that Delta may have interfered in efforts to develop a second Atlanta-area airport. The complaint was filed by county commissioners in Paulding County, who said they want to see commercial low-cost air service at Silver Comet Field, about 40 miles northwest of Atlanta. Atlanta is the only one of the 10 largest U.S. metro areas that doesn’t have a secondary airport. UPDATE: DOT is not investigating Delta per se, according to FORBES. 

Customs kiosks come to Denver. Denver International is the latest U.S. airport to install Automated Passport Control (APC) kiosks for U.S. citizens returning from international trips. The 16 new BorderXPress APCs — which passengers can use to provide passport and customs declaration information and to verify identities — are expected to speed up processing, especially during the busy 4-7 p.m. period. The APCs are now in 17 U.S. airports.

POPULAR this week: How often do planes get washed? Surprising answer

TRENDS

Do your eyes glaze over when you hear or read about yet another report, panel discussion or product launch focusing on millennial travelers? This young demographic cohort is getting so much attention that other important segments of the population might be getting overlooked. In this post for the Switchfly blog, Chris examines the full spectrum of US generations and exposes their traits when it comes to travel. First of all, he labels them. (Age ranges are estimations.)

  • GenZ or iGen (under 15)
  • Millennial or Gen Y (14-34)
  • GenX (35-49)
  • Boomer (50-69)
  • Silent (70-84)
  • Greatest (85+)

CARS

Uber wins a legal round in Las Vegas. A Nevada judge last week turned down the state attorney general’s request for a temporary restraining order to block ride-sharing service Uber from launching service in Las Vegas. The operation is being opposed by the Nevada Taxicab Authority and the state transportation authority. It’s just the beginning of the legal battle; a hearing on a requested preliminary injunction is set for November 14. But in the meantime, Uber is operating in Las Vegas. Viva!

HOTELS

The Grand Premier Suite at the new Moskva hotel in Moscow

The Grand Premier Suite at the new Four Seasons Hotel Moscow (Photo: Four Seasons)

Four Seasons debuts in Moscow. The old Hotel Moskva, located close to Red Square on central Moscow’s Manezhnaya Square, was reborn last week as the Four Seasons Hotel Moscow. The historic facade was preserved, but the interior was remade, including the hotel’s 180 rooms and suites. It has a 24-hour business center, a fleet of Wi-Fi-equipped BMWs, and a signature Italian restaurant; a spa will open early next year.

Double points at Hilton. Last week, Hilton unveiled a new promotion for HHonors members who sign up online: They can earn double points from now through January 31, beginning with their second stay.

Have you voted in our hotel wi-fi speed poll yet? Read our post about Marriott’s big move this week… Check out the results below after you vote!

How do you feel about "basic" hotel wi-fi?

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In Case You Missed It…

Look closely and you'll see the "space ship" part of this aircraft in the middle-- it detaches from the larger aircraft to shoot into space. That's the part that crashed. (Photo: Chris McGinnis)

Look closely and you’ll see the “space ship” part of this aircraft in the middle– it detaches from the larger aircraft to shoot into space. That’s the part that crashed on Friday. (Photo: Chris McGinnis)

>Our disturbingly up-close-and-personal photos & video of Virgin Galactic’s spaceship that crashed on Friday.

>Marriott is expanding free basic Wi-Fi for Rewards members who book direct.

>American Airlines revealed plans for merging frequent flyer programs with US Airways.

>JetBlue’s new Mint service drives down JFK-SFO premium fares.

>>Take a peek at what you may have missed on TravelSkills.com this week! <<

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

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Cadillacs on the tarmac + 2nd Ebola case in US + Dallas Love Field recap + Virgin hotels splash

This is Part 2 of this week’s Catching up on Travel News with TravelSkills! Here’s Part 1.  (Sorry if you get this email more than once today…we are still getting the hang of our email distribution system)

AIRLINES

American will soon be picking up its best passengers at LAX in Caddies.

American will soon be picking up its best passengers at LAX in Caddies like this one. (Source: GM)

American Airlines teams up with Cadillac. Following the lead of Delta’s partnership with Porsche and United’s with Mercedes-Benz, American Airlines is teaming up with Cadillac to provide rides across the tarmac to connecting flights — starting at Los Angeles International — for ConciergeKey members with tight transfer times. AA said it will expand the service next to Dallas/Ft. Worth and New York’s LaGuardia and JFK, using Cadillac CTS, SRX or Escalade models. Also, as part of the promo AAdvantage members can earn 7,500 miles for test-driving a new Cadillac.

Breaking news: A health care worker in Dallas has contracted Ebola according to health officials there. If confirmed by CDC, this would be the first case of Ebola transmitted in the US. Hmm. I’m wondering how many TravelSkills readers (including yours truly) might want to change their answer to our recent Ebola fear poll from “not fearful” to “somewhat fearful” after hearing this news. One thing you can count on: Increased Ebola screening at airports that could cause long lines.

How fearful are you of the possibility of contracting ebola?

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(click on the vote button or the clear looking button to cast your vote)

Love Field route recap. October 13 marks the end of the Wright Amendment at Dallas Love Field, and here’s a reminder of what’s happening there route-wise.

  • Virgin America, which moves operations from DFW to DAL, will have three daily flights starting Monday, October 13 from DAL to SFO, LAX and DCA, adding four daily DAL-LGA roundtrips October 28. (Still no word on when it will add flights to Chicago.)
  • Southwest on Monday starts five daily roundtrips between DAL and Chicago Midway; three each to LAX, Baltimore, Denver, Las Vegas and Washington National; and two to Orlando.
  • On November 2, Southwest adds one more daily frequency to Midway, Las Vegas, LAX and Orlando, and boosts DAL-DCA to six a day. Also on November 2, Southwest begins service from DAL to Atlanta (4x/day), LGA (3x), PHX (4x), Ft Lauderdale (2x), Nashville (2x), San Diego (2x), Orange County (1x) and Tampa (2x).

All-you-can-fly airline comes to OAK. California’s Surf Air, which charges a flat fee starting at $1,750 a month for unlimited flights in its Pilatus turboprops, is expanding to two more airports — Carlsbad’s McClellan-Palomar (CRQ) north of San Diego on November 18 and Oakland (OAK) on December 15, with flights to Hawthorne, Santa Barbara and other locations. “Both markets were added based on the high current and potential member demand–with more than 100 deposits already placed for membership in these regions and relatively limited service by other carriers to either market,” Surf Air said.

Love your United FA, then say so via the carrier's website (Photo: Chris McGinnis)

Love your United FA, then say so via the carrier’s website (Photo: Chris McGinnis)

Thank your flight attendants. Members of the flight crew seem to be regularly bashed by frequent fliers more times than they are appreciated. Here is a way you can quickly send your message praising a flight attendant who served you well on a recent flight via United’s web site. Although this topic is primarily for passengers of United Airlines, other airlines are discussed in this MilePoint string as well. Have you thanked a flight attendant lately?

HOTELS

The brand new Conrad Seoul hotel is on the south side of the Han River which bisects the city (Photo: Chris McGinnis)

The brand new Conrad Seoul hotel is on the south side of the Han River which bisects the city (Photo: Chris McGinnis)

TravelSkills editor Chris McGinnis just returned from a business trip to Seoul, South Korea with a big batch of great pics and news about this burgeoning, modern, high-tech (and quirky) Asian city. Stay tuned for a few fun trip reports and another in our series of new hotel updates. Have you been to Seoul recently? What did you think? Please leave comments below or email Chris. 

The first Virgin Hotel will be located in this Chicago building.

The first Virgin Hotel will be located in this Chicago building. (Virgin Hotels)

First Virgin Hotel opening soon. Sir Richard Branson’s Virgin Group has been working for years on a hotel subsidiary, and its first property — in downtown Chicago — is set to open January 15. The 250-room property (including 42 suites) is in the Old Dearborn Bank Building at 203 N. Wabash. Rooms start at $209 and bookings are open now through a new website at http://virginhotels.com.

In Case You Missed It…

>Looks like a major renovation is in store for New York’s iconic Waldorf-Astoria following its sale by Hilton to a Chinese insurance company for nearly $2 billion.

>Airline lounge memberships: Why they’re not for everyone.

>Try these tips for catching some Zs in your hotel room.

>Eight essential tips for business trips to San Francisco.

>>Take a peek at what you may have missed on TravelSkills.com this week! <<

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

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Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

Please join the 80,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

 


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Delta raises bar for Medallions + More LAX flights + Ebola poll results + Delta back in Love

This is part one of this weekend’s Catching Up on Travel News (part 2 comes tomorrow)

AIRLINES

Delta keeps making moves to improve the ride for it's customers with deepest pockets.

Delta keeps making moves to improve the ride for it’s customers with deepest pockets. (Photo: Jim Glab)

Delta tightens SkyMiles rules — again. Will United? In the latest tweak to its ever-changing SkyMiles program, Delta is increasing by 20 percent the minimum spend required during 2015 to achieve 2016 Medallion status — e.g., Medallion Qualifying Dollar requirements go from $2,500 to $3,000 for Silver status and so on, up to $15,000 for Diamond from the current $12,500. Delta says it is upping the ante to increase exclusivity of higher status– much like it’s done with more restrictions on guests allowed in Sky Clubs to control crowding. And keep an eye on United, which in keeping with it’s WWDD (What Would Delta Do) policy of mimicking every Delta move, could impose similar higher spending requirements. Is it working to make the experience more exclusive? We frequently hear from both sides of this issue, so please leave your comments below.

Another Delta squeeze. In another change, Delta will downgrade its Basic Economy fares (E fares). Effective February 15, passengers on those low-cost fares (typically on fares where the carrier competes with the likes of Spirit or Frontier) will not be able to get free Medallion upgrades, paid upgrades or advance seat selection; no refunds, changes or same-day standbys are allowed; and Preferred and Economy Comfort seats are off-limits.

Delta gets more time at DAL. Instead of being forced out of Dallas Love Field on October 13 as reported earlier, Delta will now get a reprieve at least until January 6 to keep operating its five daily DAL-ATL flights. What changed? Southwest Airlines — which controls 16 of DAL’s 20 gates — agreed to let Delta use one of them for a few months, and United anted up ticket counter space as well. Delta has been subleasing two gates from American Airlines, but those will be transferred to Virgin America this week.

An American Airlines B737-800 will soon fly ATL-LAX (Photo: BriYYZ / Flickr)

An American Airlines B737-800 will soon fly ATL-LAX (Photo: BriYYZ / Flickr)

American adds another key ATL route. A week ago, American revealed plans to revive LaGuardia-Atlanta service on January 6. And now AA announced another stab at the heart of Delta’s network: It will begin three flights a day between Atlanta and its Los Angeles International hub on March 5, and is already taking reservations. LAX-ATL will be a mainline AA route, operated with 737-800s. So for those of you who say you are ready to dump Delta for a carrier that (so far) has not made the move toward revenue-based frequent flyer rewards, you now have more options.

Ebola fears in check. Based on our recent Ebola Fear Poll and post, it sounds like frequent travelers are not too alarmed about the possibility of contracting Ebola. With nearly 500 votes from TravelSkills readers in so far, 68% say that they are not fearful about Ebola, 22% say they are somewhat fearful and just 10% say that they are very fearful. Have you participated in the poll? In case you missed it, here’s one of the most viral travel videos this week showing hazmat crews entering a plane where a passenger joked about having ebola. VIDEO

How fearful are you of the possibility of contracting ebola?

View Results

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(click on the vote button or the clear looking button to cast your vote)

wipesSpeaking of germs, we got a kick out of this email from TravelSkills reader MM about a recent flight where she was seated next to one of the 10% who are very fearful of Ebola: Dear Chris: I had to share an inflight experience I had tonight traveling from DFW to the ATL.  So I am seated on a three seat row, when a passenger seated beside me (I was stuck in the middle seat) gets to her aisle seat to settle in. I said a quick hello and continued looking at my phone.  She then began to pluck what I appeared to be antibacterial wipes from a container…they were ALCOHOL wipes—big ones!!  She proceeded to stand up and wipe down her entire seat…every inch…seat belt included..straps too.  Then she wiped down her tray table, light and ac controls, arm rests…the whole kit-kat and caboodle!  By this time, I am having flashbacks to having my ears pierced in seventh grade at Rich’s department store where they doused you in alcohol.  Then she neatly sat down.  There were so many fumes that I felt like I needed the pull down the oxygen mask before take off!  This is what happens when the fear of germs affects the quality of flight I thought to myself. Then I smiled and thought…I couldn’t wait to email TravelSkills about this!  I am anti-germy myself but keep my hand sanitizer neatly tucked away.  This woman was ready to do battle with bacteria!  Oh, the stories that will emerge from all this…”

HOTELS

Marriott's new wireless charger

Marriott’s new Kube wireless charger

Marriott tries a new tech amenity. if you see an odd black box in a Marriott lobby, don’t hesitate to put your phone on it — that’s what it’s for. Marriott installed Kube Systems wireless charging stations in the lobbies of 29 hotels, acting on a suggestion from customers at its idea website, www.TravelBrilliantly.com. Besides the wireless charging surface, the boxes have built-in connectors to power up to six devices.

In Case You Missed It…

>Looks like a major renovation is in store for New York’s iconic Waldorf-Astoria following its sale by Hilton to a Chinese insurance company for nearly $2 billion.

>Airline lounge memberships: Why they’re not for everyone.

>Try these tips for catching some Zs in your hotel room.

>Eight essential tips for business trips to San Francisco.

>>Take a peek at what you may have missed on TravelSkills.com this week! <<

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

facebook like

Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

Please join the 80,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

 


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Delta doesn’t do Dallas + New ATL-LGA flights + Virgin America goes east + More JetBlue @ SFO

San Francisco gets a new nonstop to Vegas, baby with low intro fares (Photo: Jim Glab)

San Francisco gets a new nonstop to Vegas, baby, with low intro fares (Photo: Jim Glab)

This is part 2 of our weekend catch up! Here’s part 1. 

AIRLINES

Virgin America bets on winter leisure routes. Stepping away from its bases at SFO and LAX, Virgin America will add a pair of new seasonal routes this winter — daily New York JFK-Ft. Lauderdale flights from mid-December through April, and four weekly Boston-Las Vegas roundtrips from January 8 through April; it will also boost JFK-LAS frequencies from seven to nine a week January 5-April 28. To free up aircraft, Virgin will make what a spokesman calls “a temporary reduction” in SFO-Chicago O’Hare and LAX-ORD to just one daily roundtrip apiece, down from three and two respectively. And last week, Virgin terminated its daily Philadelphia flights from SFO and LAX.

JetBlue taps SFO-LAS. Maybe Virgin America thinks its seven daily SFO-Las Vegas flights are plenty, but rival JetBlue sees an opening there; it will jump into the market January 5 with two daily roundtrips, and introductory fares as low as $76. Speaking of SFO, we’re getting close to the launch of JetBlue’s premium-cabin Mint service on its SFO-JFK route, set for October 26. JetBlue will boost SFO-JFK frequencies from three a day to five by early next year. JetBlue is also growing at LAS, adding daily non-stops to Ft. Lauderdale October 29.

No love for Delta in Dallas. Delta’s five daily flights from Dallas’ close-in Love Field to Atlanta will end on October 13. That’s when the Wright Amendment expires, and when American Airlines’ two gates at DAL — which Delta has been subleasing — will be transferred to Virgin America. With all the expansion at DAL, not only by Southwest and Virgin America, but also by United — which plans to double its daily DAL-Houston Intercontinental schedule to 10 flights — there was no room left for Delta. The change doesn’t affect Delta’s operations at DFW. Virgin CEO David Cush said this week that the carrier might fly to two more cities from DAL– while we are hoping one might be Atlanta, Cush wouldn’t say.

American Airlines CRJ flights between ATL and La Guardia are coming back (Photo: David Montiverdi)

American Airlines CRJ flights between ATL and La Guardia are coming back (Photo: David Montiverdi)

AA revives LGA-ATL. American Airlines, which abandoned LaGuardia-Atlanta service earlier this year as part of a reshuffling related to its merger with US Airways, plans to revive that key business route January 6, with four daily American Eagle roundtrips. AA said the new Eagle service will use CRJ-700s with nine first class and 54 economy seats, operating out of ATL’s North Terminal T Concourse. American also announced new service starting March 5 from Miami to Austin, Kansas City, Salt Lake City and San Antonio. And last week, American started new Eagle service between Chicago O’Hare-Bismarck, N.D. and DFW-Bismarck, while affiliate US Airways Express kicked off new routes from Charlotte to Evansville and Ft. Wayne, Ind.; and Philadelphia-Ft. Wayne, and US Airways began mainline Phoenix-Cleveland service.

Delta point transfers capped. if you’re sitting on hundreds of thousands of American Express Membership Rewards points that you plan to transfer into your Delta SkyMiles account, better act fast. Effective January 1, Delta is limiting the amount of point transfers into SkyMiles accounts from partner companies to 250,000 a year. See the announcement on Delta’s website (click on General Program Updates/Transferring points from SkyMiles partners).

The Qantas A380 DFW-SYD nonstop is now the longest flight from the US (Photo: Qantas)

The Qantas A380 DFW-SYD nonstop is now the longest flight from the US (Photo: Qantas)

Double A380s at DFW. Qantas last week replaced the 747 on its Dallas/Ft. Worth-Sydney route with an Airbus A380 super-jumbo, giving it 10 percent more seats in the market, which Qantas flies six days a week (except Tuesdays). The aircraft has 14 first class seats, 64 in business, 35 in premium economy and 371 in regular coach. The 7,452 nautical mile, nearly 14-16 hour DFW-SYD flight is now the longest from the US, bumping Delta’s ATL-Johannesburg nonstop to #2 at 7,329 nautical miles. Qantas is a partner in American Airlines’ Oneworld alliance. Two days later, Emirates brought DFW its second A380, with daily nonstop service to Dubai.

Related: Emirates to fly A380s to San Francisco and Houston in December!

Frontier keeps adding new markets. It seems like almost every week, Frontier Airlines announces more new routes. In its latest volley, the airline said it will start flying out of Miami December 20/21 to Chicago O’Hare, Denver, LaGuardia and Philadelphia, all with one or two flights a day. It will also launch PHL-Orlando and PHL-Tampa flights December 20, followed in the spring by new service from PHL to ATL, CLT and ORD. Other new O’Hare routes starting December 20 are Las Vegas and Tampa.

Please participate in this week’s poll on how fearful you are about ebola:

How fearful are you of the possibility of contracting ebola?

View Results

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(click on the vote button or the clear looking button to cast your vote)

In Case You Missed It…

>Are you ready for BYOD (bring your own device) in-flight entertainment?

>Tracking the ebola risk for air travelers.

>Chris explains what’s new at Hawaiian Airlines.

>Direct flight? Non-stop? What’s the difference

New: A limited time 70,000 point sign up bonus from Chase

.

>Take a peek at what you may have missed on TravelSkills.com this week! <<

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

facebook like

Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

Please join the 80,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

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Marriott jams wi-fi + Hilton-AA bond + New InterConti LA + Lufthansa moves at LHR

This is part 1 of our weekend catch-up! Part 2 arrives tomorrow…

Marriott's big, bright, glass-top Gaylord Opryland hotel blocked guest wi-fi (Photo: Marriott)

Marriott’s big, bright, glass-top Gaylord Opryland hotel blocked guest wi-fi (Photo: Marriott)

Marriott caught blocking guests’ wi-fi. The Federal Communications Commission has slapped Marriott with a $600,000 fine for allegedly blocking Wi-Fi access for guests with personal wi-fi hotspots who were attending meetings at the chain’s Opryland Hotel in Nashville last year. The blocked access reportedly affected meeting rooms and ballrooms, but not guest rooms. Why would the hotel do that? Because conference organizers would then have to pay $250 to $1,000 per access point to use the hotel’s wi-fi system. Marriott says it was just trying to protect guests from “rogue wireless hotspots.” We’d love to hear your thoughts about this… please leave them below….

Hilton, AA offer targeted promotion to loyalists. Hilton’s HHonors program is tightening its bond with American’s AAdvantage plan by offering AA Platinum status until January 31, 2015, to selected members who register by October 15. The targeted promotion will let participants extend that Platinum status for another year, and pick up 20,000 HHonors points, if they accumulate 9,000 elite-qualifying AAdvantage miles by January 31.

Here's a mock up of Korean Air's new Wilshire Grand Center in downtown LA

Here’s a mock up of the tippy top of Korean Air’s new Wilshire Grand Center in downtown LA

New InterContinental coming to L.A. The $1.1 billion, 73-floor Wilshire Grand Center in downtown Los Angeles will include a 900-room InterContinental Hotel from the 31st to 73rd floors. Owned by Korean Air and its parent company, the building will be the tallest in the western U.S. when it opens in 2017.

Lufthansa moves at Heathrow. Star Alliance member Lufthansa has joined up with its partner carriers at London Heathrow, moving its operations there last week into the new Terminal 2. Star members United, Air Canada, ANA and Air China moved to T2 when it opened in June and all Star Alliance partners at LHR will be in T2 by the end of October. Lufthansa said its facilities at LHR T2 include “its largest lounge outside Germany” — a Senator and Business Lounge that can accommodate up to 350 travelers in 1,600 square meters. The new London lounge will also welcome Star Alliance Gold Customers as well as those traveling in First or Business Class on any Star Alliance member carrier from Heathrow. 

Related: TravelSkills sneak peek at United’s new first & business class lounges at Heathrow T2

The dining room at British Airway's swish new lounge at Dulles (Photo: British Airways)

The dining room at British Airway’s swish new lounge at Dulles (Photo: British Airways)

BA enhances IAD service. British Airways has unveiled a new and improved business and first class lounge at Washington Dulles. The 10,000 square foot facility can accommodate up to 200 premium travelers, offering free alcoholic beverages, work areas, showers, a VIP area and dining. The opening of the new lounge was timed to coincide with BA’s introduction of the Airbus A380 on its London Heathrow-Washington Dulles route last week.

Please participate in this week’s poll on how fearful you are about ebola:

How fearful are you of the possibility of contracting ebola?

View Results

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(click on the vote button or the clear looking button to cast your vote)

In Case You Missed It…

>Are you ready for BYOD (bring your own device) in-flight entertainment?

>Tracking the ebola risk for air travelers. (please take our fear poll!)

>Chris explains what’s new at Hawaiian Airlines.

>Direct flight? Non-stop? What’s the difference

>Take a peek at what you may have missed on TravelSkills.com this week! <<

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

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Big day in big D + New carrier for ATL? + New LAX lounge + NYC grand dame facelift

Will Turkish Airlines land in Atlanta any time soon? (Photo: Turkish Airlines)

Will Turkish Airlines land in Atlanta any time soon? (Photo: Turkish Airlines)

AIRLINES

Big day approaches in Big D. In two weeks — on October 13 — the Wright Amendment expires, opening up Dallas’ close-in Love Field to a new era of long-haul domestic routes, and the major players are getting ready. Virgin America teamed up with ride-finding service Uber and with HotelTonight to offer discounts and digital promotions at a special website, www.ShareTheLoveDallas.com. Southwest has scheduled a series of concerts and a golf tournament, and will give away prizes in-flight to passengers during the first week of service. Southwest set up a website detailing its new DAL routes at www.nonstoplove.com.

Turkish Airlines eyes ATL service. In an interview with Bloomberg News, Turkish Airlines CEO Temel Kotil said the fast-growing carrier plans to start flying from Istanbul to Atlanta, although he gave no date for the service. The airline already announced it will begin San Francisco flights next April. Kotil said the carrier also plans to add more frequencies to Chicago, Washington Dulles and LAX. Turkish is part of the Star Alliance, and its other U.S. routes include New York, Boston and Houston. Turkish giving the fast growing Gulf carriers like Emirates or Etihad a run for their money competing for passengers headed to the Middle East, India and Africa. A new carrier in ATL might help the airport retain its title as “world’s busiest,” which this NPR story says might be in jeopardy.

Air France strike ends. According to AP, the painful Air France strike has ended.  Meanwhile, Lufthansa braces for it’s own pilots to strike by canceling a raft of transatlantic flights.

Big smiles at Delta. If  you notice that your Delta flight attendants or gate agents have a bit more spring in their step in coming months, it could be because Delta is giving all employees a nice 5% profit-sharing payout for 2014 and has promised a 3-4% payout next year. Forbes reports: “Delta will report record profitability in 2014, while its stock is a top twenty S&P 500 performer and its operational reliability and customer satisfaction are at the top of the industry.” In similar news, United Airlines announced Monday that it will offer its thousands of flight attendants an early and voluntary buyout option, a lump-sum payout worth up to $100,000. Time reports that United would not disclose the criteria needed to earn the maximum buyout but is hoping at least 2,100 employees take advantage of the offer. 

Frontier Airlines is expanding from its Denver stomping grounds with new nonstops in SFO & PHX. (

Frontier Airlines is expanding from its Denver stomping grounds with new nonstops in SFO & PHX. (Phot0: Jim Glab)

Frontier grows at SFO, PHX. Frontier Airlines — whose strategy as a new ultra-low-cost carrier (along the lines of Spirit Air) is to nibble at the edges of major business markets — plans to start flying from San Francisco International to Houston Bush Intercontinental and Phoenix November 20. Technically, the service will break up United’s SFO-IAH monopoly and could impact its high fares, but it’s hardly a big threat since Frontier plans one flight a day vs. United’s 10 — and since Frontier levies some heavy fees, like a carry-on bag charge for low-fare passengers. SFO-Phoenix is dominated by Southwest and American/US Airways, with dozens of daily flights vs. Frontier’s planned single departure. Also on November 20, Frontier will add once-a-day flights between PHX-Houston and PHX-Salt Lake City.

People Express suspends service. After a big kick off last summer, Virginia-based People Express is already hitting hard times. According to the Atlanta Business Chronicle, the carrier suspended service suddenly last week. But it said that it might crank up again by Oct 16 according to a press release. Hmm.

Cost of a disrupted trip: $1,475. The most common “travel mishap,” according to a new survey of 500 business travelers, is a flight disrupted by a delay, cancellation or missed connection (like those entangled in the Chicago air traffic shutdown on Friday) — and the average cost to the traveler caught up in the problem is $1,475 in missed work and out-of-pocket expenses, according to the Global Business Travel Association. If the mishap occurs overseas, the average cost jumps to $2,148. When a mishap causes the traveler to miss work, the average time lost is 2.3 days. What was your worst ‘travel mishap’ and how did it impact your schedule?

Plan now: How to get a free trip home for the holidays

AA plans DFW-Beijing flights. American Airlines wants to add Beijing as the newest transpacific spoke from its Dallas/Ft. Worth hub. The carrier last week filed for government approval to begin daily 777-200ER flights from DFW to Beijing’s Capital International Airport sometime next summer. AA already flies from DFW to Hong Kong, Seoul, Shanghai and Tokyo, and it serves Beijing from Chicago O’Hare.

JetBlueFlyFilogoWi-Fi progress at JetBlue, Virgin Atlantic. JetBlue has only installed its super-speed Fly-Fi Internet service on 70 planes thus far — and is adding a dozen aircraft a month — but it said more than a million devices have already connected to the free Ka-band satellite service. “On JetBlue we see 40 percent of customers logged on, while other airlines get single-digits only,” a JetBlue official said. Fly-Fi claims data speeds of 12 to 20 Mbps …. Wi-Fi provider Gogo said Virgin Atlantic has signed on to become the first European carrier to install its satellite-based 2Ku Wi-Fi service fleetwide, offering “unprecedented bandwidth.”

Lower fares at ATL thanks to Spirit. Ultra low-fare carrier Spirit Air’s entry into the Atlanta-Detroit market has resulted in lower fares on not just Spirit, but on Delta and Southwest, which had significantly jacked up fares over the last two years, according to the Detroit Free Press. In related news, when United announced a big downsizing of its Cleveland operation several months back, Frontier started beefing up its presence there, and now Spirit Airlines is doing the same. Spirit will begin new CLE service in mid-January to Orlando, Tampa and Ft. Myers; on February 5 to Ft. Lauderdale, DFW and Las Vegas; and April 16 to Los Angeles and Myrtle Beach.

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AIRPORTS

Southwest's expansion at Denver

Southwest’s expansion at Denver International’s Terminal C (Photo DIA)

Virgin Atlantic Clubhouse at LAX. In airport news this week, Virgin Atlantic will build its own Clubhouse for Upper Class passengers at Los Angeles International. No details yet, but it will occupy 4,000 square feet and open next spring. Currently, the airline’s premium flyers use Virgin America’s and Air New Zealand’s LAX lounges …Los Angeles International has installed 40 of those new automated passport control kiosks for arriving passengers in the Tom Bradley International Terminal, and Delta opened up 10 of the devices in Terminal 5 .

Uber, Lyft, Sidecar back in hot water. Ride sharing companies are facing a new round of legal threats from city officials in San Francisco and Los Angeles. Seems like a never ending story… and thankfully, Uber and others seem to just ignore the threats and continue hauling business travelers around town and to the airport. In a related note, Uber has reportedly reinstated it’s flat $65 fare between San Francisco and SFO. TravelSkills riders in Pacific Heights had complained loudly about airport trips costing $95 or more… apparently Uber heard the squawks and fares are back down. Have you noticed? 

Southwest grows at DEN.Denver International cut the ribbon on a five-gate expansion of Terminal C, allowing Southwest Airlines to expand…pushing Frontier into other cities and keeping United on its toes.

Free wi-fi at Houston airports. Houston started rolling out free Wi-Fi at its airports; it’s now available in all terminal areas at Hobby, and in Terminals A and D at Bush Intercontinental; it should be in all IAH spaces by year’s end …

Speeding up at Ft Lauderdale Flight delays at Ft. Lauderdale-Hollywood International should ease up considerably following the opening last week of a new 8,000-foot runway there.

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HOTELS

The grand old InterConti is going dark for an extensive (and much needed) 18-month facelift.

Manhattan’s  grand old Barclay InterContinental is going dark for an extensive (and much needed) 18-month facelift. (Photo: IHG)

NYC property closes; new Ritz-Carlton in Florida. The InterContinental New York Barclay Hotel in Midtown Manhattan has closed its doors for a much needed,  18-month, $175 million renovation. (The Barclay is located alongside another NYC grand dame that needs the same type of loving restoration…which hotel are wer referring to?? Leave your guesses and comments below!) In other hotel news: Florida’s One Bal Harbour Resort north of Miami Beach will become The Ritz-Carlton Bal Harbour, Miami effective October 2 … A former Sheraton a mile from Washington’s Reagan National Airport in Arlington, Va., is now the Westin Crystal City.

In Case You Missed It…

>Here’s how to save money on overseas mobile roaming.

>The latest on the great in-flight voice calling debate. (Check out your comments! They’re great. Thanks!)

>Try these tips for making free or low-cost calls from overseas.

–Jim Glab & Chris McGinnis


>>Take a peek at what you may have missed on TravelSkills.com this week! <<

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Taxi usage down 65% + Newark, LAX upgrades + Plush transfers at DEN + TSA wait times decline

United's upgraded terminal at Newark could soon look a lot like this one-- which is Delta's a La Guardia. (Photo: OTG)

United’s upgraded terminal at Newark could soon look a lot like this one–> Delta’s Terminals C&D  at La Guardia. (Photo: OTG)

Terminal renovations at Newark. United Airlines is teaming up with OTG Management for a $120 million overhaul of Newark Liberty’s Terminal C over the next 18 months. UA’s hub terminal will get 55 new dining venues, and passengers will have free access to thousands of iPads “to track their flight, order from chef-created menus, and purchase travel amenities for delivery directly to their seat in the terminal while browsing the Internet,” United said. (This set up should sound very similar to Delta flyers who use New York La Guardia airport frequently– it’s the exact same concept.)

LAX upgrade. Meanwhile, LAX officials last week marked the groundbreaking for a $508 million makeover of Southwest’s Terminal 1 at that airport. It will get a new 12-lane security checkpoint, automated checked bag system, new and expanded dining and retail concessions; and relocation of the terminal entrances to the west end of the building.

Air France Update: Over the weekend, Air France pilots extended their crippling strike until Sept 26. The French carrier is flying about 40% of its flights.

SF Taxi biz down a whopping 65% (Photo: Athan / Flickr)

SF Taxi biz down a whopping 65% (Photo: Athan / Flickr)

Taxi usage in SF down 65%! Ride-finding apps like Uber and Lyft have become so popular in tech-savvy San Francisco (where Uber launched in 2009)  that the city’s traditional taxi business is in a downward spiral. A new report presented to city transportation officials said that the number of taxi trips in San Francisco has plummeted by 65 percent over the past 15 months. Have you switch away from cabs in favor of Uber, Lyft or other services in SF or elsewhere? Please leave your comments below. For me, I’m currently stuck in Las Vegas, a surprisingly non-Uber city, and feel lost without it! (Want $30 off your first Uber ride? Click here!)

Mercedes tarmac transfers at DEN. United’s best customers (Global First flyers and Global Services members) now have the opportunity for Mercedes-Benz SUV tarmac transfers to their connecting flights at Denver International. The service is already available at Chicago, Houston, Newark, San Francisco, LA and Dulles. (Something else that should be familiar to Delta’s ultra-elites who get tarmac transfers in Porsches.)

Runway closure at ATL. The northernmost runway at Atlanta Hartsfield-Jackson closed down last week for paving work that will continue through October 15. Four runways remain open, and because September and October are slow traffic months, “the runway closure is not expected to significantly affect flight traffic,” a spokesman said. However, TravelSkills reader RD begs to differ: On Sunday morning he wrote: “Just landed this morning at ATL and this is already creating a mess for arrivals. It added about 10 minutes to our taxi time.”

Inside the first class section of a United E175 (Embraer)

Inside the first class section of a United E175 (Embraer)

United adds more 76-seat jets. United Airlines is broadening its commitment to the Embraer 175 by ordering another 50 of the two-class, 76-seat aircraft for United Express, to be operated by a subsidiary of Republic Airways Holdings. The carrier is already taking delivery of its first batch of 70 E175s; the next 50 will come online from 2015 through 2017. The aircraft offer first class, Economy Plus and regular economy seats. Next year, United Express will start to remove 31 Q400 turboprops from its fleet. Last week, United Express started deploying the E175 at San Francisco, on the SFO-St Louis route; on October 26, it will put the planes on SFO-Austin, Dallas and Minneapolis flights.

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WestJet, Air Canada add bag fees. Canadian carrier WestJet, which flies to a number of U.S. cities and has code-sharing pacts with Delta and American, is ending its “first checked bag free” policy for passengers who buy its bottom-tier Econo fares. The new $25 fee for the first checked bag is effective for travel starting October 29. The carrier also launched a new WestJet Rewards tier program with three levels — teal, silver and gold — starting October 29; it’s based on spending rather than miles flown. In response, Air Canada — which already has a first-bag fee on transborder flights — said it would impose a similar $25 bag fee starting November 2 on domestic passengers traveling on its economy class Tango fares.

Routes: DL grows in Texas; Frontier comes to ORD. Delta Connection/Compass Airlines will begin four daily LAX-DFW flights on November 3; add a third daily LAX-Austin roundtrip November 2; and start twice-daily LAX-San Antonio flights April 7, 2015 … Frontier Airlines started flying out of Chicago O’Hare last week, with six flights a week to Washington Dulles.

So, what do you think of Spirit Airlines flamboyant new livery? Comments below, please! (Photo: Spirit)

So, what do you think of Spirit Airlines flamboyant new livery? Comments below, please! (Photo: Spirit)

AIRPORTS

TSA: Line times are down. The TSA says it is meeting its goal of getting all travelers through security after a wait of less than 20 minutes. From June through August of this year, the agency said, 99.6 percent of all travelers waited in security lines less than 20 minutes — and 99.98 percent of those in the expedited PreCheck lanes “moved through the checkpoint in less than 10 minutes.” And that’s with a total of 173 million persons screened during those summer months. Do TSA’s numbers about waiting times sound right to you, based on your experience?

SFO encourages networking, brainstorming. The newest public facility at San Francisco International is oddly called “#Converge@flySFO” — an 850-square-foot space in the International Terminal, boarding area G, on Level 3 near Gate G93. Equipped with tables, chairs, power outlets, Wi-Fi and a wall-sized white board with markers, “the space is designed to allow travelers to meet and exchange thoughts on technology, shared economies, and ideas that could make the world a better place,” a spokesman said. Persons who want to use it should post their topic, date and time via social media channels using the hashtag #Converge, and tagging @flySFO so the airport can repost it.

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

HOTELS

Marriott wants maids tipped. In thousands of Marriott hotel rooms across the group’s various brands, guests will soon start seeing envelopes encouraging them to tip their maid. Housekeeping workers reportedly receive tips less often than other hotel staff, and the company wants to make sure they’re not forgotten. It suggests $1 to $5 a night, depending on the room rate. We’d love to hear you sound off about hotel tipping and Marriott’s moves. Please leave your comments below.

In Case You Missed It…

>Nostalgia buffs can have dinner in a Pan Am 747.

>New airport concept: Park for free, rent your car while you’re away.

>Here’s a credit card for travelers with big bonuses and easy redemptions.

>Here’s how to find widebodies on domestic routes

–Jim Glab & Chris McGinnis

CLICK>>Take a scroll thru what you may have missed on TravelSkills.com this week! <CLICK

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Free inflight texting + Another 747 flies away + Lufthansa’s new premium economy + PreCheck not so special

AIRLINES

T-Mobile CMO Mike Sievert addresses the media at the Un-carrier 7.0 event in San Francisco. (Photo: Jed Jacobsohn)

T-Mobile CMO Mike Sievert reveals new Gogo partnership in San Francisco. (Photo: Jed Jacobsohn)

Free inflight texting & voicemail. Starting September 17, T-Mobile customers can get free in-flight texting and voicemail service on all 2,000 U.S. aircraft equipped with Gogo Inflight Internet Wi-Fi. “To access the free messaging and voicemail services, T-Mobile customers will need to have their Wi-Fi Calling-enabled phone in airplane mode and connected to Gogo Wi-Fi.  From there, they simply launch their browser, verify they’re a T-Mobile customer, and follow the instructions,” Gogo told TravelSkills. (Interesting side: Gogo’s stock jumped 10% after this new deal became public last week.) If you don’t already use T-Mobile, does this make you want to switch? Leave your comments below. 

Click to see TVOne news report on Air New Zealand's final 747 flight from SFO

Click to see TVOne news report on Air New Zealand’s final 747 flight from SFO

End of an era at Air New Zealand. The latest airline to mothball its last 747 is Air New Zealand, which has flown the Boeing jumbos for 33 years. Its final 747-400 left San Francisco for Auckland last week, then was taken out of service. The carrier now uses 777s and 787s on transpacific routes. Meanwhile, Air New Zealand will add a third daily roundtrip to its LAX-Auckland route three days a week from April through October 2015.

Southwest boosts on-time record. Has Southwest Airlines figured out how to overcome its recent problems with late flights? The airline’s August performance showed a big improvement in on-time operations, up 10 percentage points from July when it (and JetBlue) were stuck at the very bottom of the the DOT’s on-time performance rankings.

Recent: How to choose the best new carry-on bag

Lufthansa's new premium economy seat on display at the Global Business Travel Association convention in August (Chris McGinnis)

Lufthansa’s new premium economy seat on display at the Global Business Travel Association convention in August (Chris McGinnis)

Lufthansa details premium economy service. Star Alliance member Lufthansa will debut its long-promised premium economy section in a few months, and it has posted a new website with details of what the service will provide to passengers and its planned schedule of deployment on international routes. It will be introduced starting in December on 747-8s from FRA to ORD, LAX and IAD; by late April on A380s to IAH, JFK, MIA and SFO; and in May 2015 on A340-600s to LAX, EWR and SFO.

Airline Wi-Fi searches. If you’re flying on United and you’d like to know in advance whether or not your aircraft is Wi-Fi equipped, you can look it up on this United website.  Passengers on Southwest can do the same thing with the carrier’s online Wi-Fi Finder. United & Southwest have taken the proactive step of notifying passengers on the day before their flight if the plane has wi-fi. (Whether or not the wi-fi is operational is another question ….)

Popular on TravelSkills: Another British Airways A380 for the US

The new soy ginger marinated salmon salad now onboard Virgin America (Photo: Virgin America)

The new soy ginger marinated salmon salad now onboard Virgin America (Photo: Virgin America)

Virgin America enhances front cabin menus. First class flyers on Virgin America will see a slate of new menu options this fall from celebrity chefs like Hiro Sone, Staffan Terje, Chris Beerman and Elizabeth Binder. New entrees include things like a grilled mushroom medley, soy ginger marinated salmon salad, roasted chicken with artichokes, ginger pepper noodles, and Marrakesh chicken salad. NOTE: If you fly Virgin America into San Francisco before Dec 14, bring your boarding pass to the Humphry Slocombe ice cream store in the Ferry Building marketplace for a free scoop! (It’s also served onboard flights departing SFO.)

Texas all-you-can-fly air service plans autumn start. A Texas entrepreneur plans to launch a new small-plane air service this fall with an all-you-can-fly policy for flat-fee memberships, according to the Dallas Business Journal. Called Rise, its eight-passenger Beechcraft King Air 350 turboprops will initially concentrate on the busy Dallas-Houston market with high-frequency service. Memberships will cost $1,650 to $2,650 a month, and Rise will use its own terminal at Love Field. The former CEO of California’s Surf Air — which has a similar business model — is executive chairman of Rise.

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AIRPORTS

Mock up of what the new dining terrace at LAX Terminal 2 will look like

Mock up of what the new dining terrace at LAX Terminal 2 will look like

LAX shows plans for T2 overhaul. The Westfield Group, in partnership with Los Angeles World Airports, has created a video showcasing its plans for bringing 20 new retail and dining concessionaires to LAX’s Terminal 2. The revamped T2 will have a dozen dining outlets — twice as many as it has now — and will feature outlets of several local restaurants. The project, now underway, should be finished next year. (Currently, T2 primarily serves international carriers.) Terminal 2 is home to ten domestic and international airlines, including Aeroméxico, Air Canada, Hawaiian Air and Virgin Atlantic. 

Wi-Fi Update: Sites monitor airports, hotels. The folks at Cheapflights.com have compiled a handy guide to Wi-Fi at 25 major U.S. airports, including how to access it, whether it’s free or paid. Meanwhile, hotelwifitest.com — which lets users see the data speeds typically achieved at major hotels — enhanced its service so the results can be viewed directly by users of major hotel booking sites. “After a one-click install, the extension will automatically display the WiFi information block whenever you open a hotel page on Hotels.com, Expedia, Booking.com, or TripAdvisor,” the company told us.

SECURITY

TSA: Most travelers now use expedited lanes. Remember the early days of TSA’s PreCheck program when you were whisked through expedited screening while everyone else lingered in long lines? Those days are gone: TSA now sends more than half of all travelers through the expedited checks — not just PreCheck members, but various categories of low-risk flyers and persons selected randomly from regular lines. This is reportedly reducing wait times for all passengers — but early adopters of PreCheck certainly don’t feel so special any more.

CARS

Volkswagen's sporty new GTI now in the National fleet (Photo: VW)

Volkswagen’s sporty new GTI now in the National fleet (Photo: VW)

New cars at National. Members of National’s Emerald Club will have access starting this fall to new 2015 models in the company’s Emerald Aisle locations nationwide, including the Volkswagen GTI, Chrysler 200, Dodge Challenger, Jeep Cherokee, Mazda6, Mustang and Lincoln MKC. Some locations will also offer new Mazda MX-5 Miatas and Hyundai Velosters.

HOTELS

Marriott innovation: Healthy food from a machine. Hotel vending machines typically dispense candy bars and high-sodium snacks. But the Chicago Marriott O’Hare is trying out a new option: Fresh, healthy food from a vending machine. Priced from $3 to $12, options include things like the Detox Salad (kale, quinoa, fruits and beans); low-fat Greek yogurt with berries; and chicken breast from antibiotic-free, humanely raised birds.

In Case You Missed It…

Chris evaluates Virgin America’s LAX Loft lounge.

British Airways is bringing its A380 to San Francisco.

You can pile up bonus points with these fall hotel promotions

Southwest Airlines unveils a new logo and aircraft livery

–Jim Glab & Chris McGinnis

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Check out these popular recent TravelSkills posts:

How to choose the best carry-on bag

A bright spot at LAX’s drab Terminal 3

Another British Airways A380 for the US

British Airways to spruce up its 747s

CLEAR opens security fast lane at SF Giants’ AT&T Park

United’s newest jet + More Delta to UK + New Asian carrier at SFO + Grand plans for ATL & MEX airports

Nail Painting onboard: Illegal or just rude? 

Biz Trip: Copenhagen

Virgin Atlantic adds new ATL, SFO & DTW flights

Should airlines waive change fees?

Lanai: A billionaire’s work in progress

United streams entertainment + ATL short changed by merger? + Secret spaces on new jets + PreCheck milestone

6 end-of-summer travel deals. Act fast

Awesome Knee Defender animation VIDEO

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United’s newest jet + More Delta to UK + New Asian carrier at SFO + Grand plans for ATL & MEX airports

 

United's "stretch" version of the Boeing 787 Dreamliner is headed for Melbourne (Photo: United)

United’s “stretch” version of the Boeing 787 Dreamliner is headed for Melbourne (Photo: United)

AIRLINES

United gets its first 787-9. Seems like just yesterday that airlines started flying the initially troubled 787 Dreamliner. But now United has taken delivery of the first new version, a stretched model called the 787-9 that can accommodate more passengers and fly longer distances (8,550 miles v. 8,200 for the 787-8). United’s version will have 48 BusinessFirst seats and 204 in economy (88 of them extra-legroom Economy Plus seats). The first of UA’s 26 787-9s will initially operate mostly between LAX and Houston, but it will begin regular international service October 26 between LAX and Melbourne.

Related: 5 ways Boeing’s 787 Dreamliner still wows | ANA’s new Dreamliner to Tokyo

Delta adds transatlantic routes. As part of a route realignment with joint venture partner Virgin Atlantic, Delta will take over one of Virgin’s two daily Newark-London Heathrow flights starting March 29, 2015, and start its own daily JFK-Manchester service beginning June 2. For its part, Virgin plans to eliminate its Asian routes from LHR to Tokyo and Mumbai in order to beef up transatlantic services in several markets, as we reported last week.

China Southern to launch new SFO nonstops in December (Photo: Wikimedia)

China Southern to launch new SFO nonstops in December (Photo: Wikimedia)

New Routes: SAS, China Southern, Alaska. SAS has started flying six times a week between Houston Bush Intercontinental and Stavanger, Norway, using a 44-seat Boeing Business Jet (a specially configured 737-700 with all-business-class service, regrettably with angled lie-flat seats) for energy industry execs headed to Scandinavia’s gateway city for North Sea drilling operations … China Southern plans to start a new North American route to San Francisco from Guangzhou and Wuhan three times a week starting December 16, with a 787. China Southern is part of the Delta-led SkyTeam alliance … Alaska Airlines last week added a new transcontinental spoke to its Seattle hub, operating one daily roundtrip between SEA and Baltimore-Washington International. Alaska also kicked off daily SEA-Detroit flights last week, and will add SEA-Albuquerque September 18.

Survey: Travelers want fee transparency. Do you have a hard time finding all the details about airlines’ various fees and charges when you book a ticket? A new survey of 1,000 air travelers found that consumers overwhelmingly support a proposed Transportation Department rule that would require airlines to share their fees for baggage and seat assignments through travel agents and on third-party websites. In fact, the survey found most consumers believe airlines should be required to sell ancillary services “wherever they sell their tickets,” and not just on their own websites.

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AIRPORTS

ATL will get more parking, other improvements. An Atlanta City Council committee last week heard a report on planned improvements coming to Hartsfield-Jackson International Airport. Among first — due in the next couple of years — are a project to more than double parking capacity by replacing the existing four-story north and south parking garages with new ones of eight or nine stories; and the addition of a new taxiway that should speed up aircraft movements. Longer term, the master plan calls for building up to nine more gates east of the international terminal and eventually adding a sixth runway.

Futuristic new airport for Mexico City arriving soon (Photo: )

Futuristic new airport for Mexico City arriving soon (Photo: Foster & Partners  )

Mexico unveils plans for new airport. Officials in Mexico City have revealed the winning design for a new airport that will replace the aging Benito Juarez International. Plans call for a $9.2 billion facility that should have three runways operating by 2020 on a dry lakebed site close to the existing airport. Its first phase will handle 50 million passengers a year (vs. the current airport’s 32 million), but expansion plans over several decades call for a six-runway airport that could accommodate 100 million. The design from U.K. architect Norman Foster and Mexico’s Fernando Romero calls for a single large terminal with soaring interior spaces.

Related: BBC Business Trip: Mexico City

HOTELS

Hotel rates keep going up, up, up. Have you finalized your 2015 travel budget yet? Maybe you should allow more for hotel costs. Lodging specialists at PwC US say they expect U.S. hotels to achieve their highest occupancy level in 20 years in 2015 — 64.8 percent — and that will drive room rates up by an average of 5.7 percent next year. That’s on top of a 4.4 percent increase in 2014, and it represents the biggest rate increase since the pre-recessionary boom year of 2006. The company said hotels expect to see especially strong gains in group business — i.e., meetings and conventions.

Big US brands like Hyatt are making major inroads into Asia-- this is the new Hyatt in Suzhou (Photo: Hyatt)

Sleek designs at the brand new Hyatt Regency Suzhou (Photo: Hyatt)

Rebranding in London; new hotels in China. Less than two years after it opened, central London’s InterContinental Westminster is ending its affiliation with InterContinental this month and taking on a new identity with the Hilton family as the Conrad London St. James … Got business in China?Three major chains have openings there this month, including Marriott’s Renaissance Beijing Wangfujing, overlooking Beijing’s Forbidden City; Starwood’s St. Regis Chengdu in “the Silicon Valley of China;” and the new Hyatt Regency Suzhou in eastern China’s Suzhou Industrial Park, an hour by car from Shanghai Hongqiao International Airport.

In Case You Missed It …

> Delta partner Virgin Atlantic has revealed U.S. expansion plans for 2015.

> Airline change fees are getting ridiculous. Should they be waived for elites?

> Chris checks out the changes on Larry Ellison’s Hawaiian island of Lanai.

-Jim Glab & Chris McGinnis

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Nail Painting onboard: Illegal or just rude? 

Biz Trip: Copenhagen

Virgin Atlantic adds new ATL, SFO & DTW flights

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Lanai: A billionaire’s work in progress

United streams entertainment + ATL short changed by merger? + Secret spaces on new jets + PreCheck milestone

6 end-of-summer travel deals. Act fast

Awesome Knee Defender animation VIDEO

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United streams entertainment + ATL short changed by merger? + Secret spaces on new jets + PreCheck milestone

BYO device entertainment systems working on United flights (Photo: United)

BYO device entertainment systems finally working on more United flights (Photo: United)

AIRLINES

United expands in-flight streaming. Passengers on most United Airlines A319s and A320s can now (finally) stream entertainment in-flight. A United official said at an industry conference in Las Vegas that the airline recently activated in-flight entertainment streaming on almost three-fourths of its 152 Airbus narrow-bodies, with the rest coming soon. In-flight streaming — which is already available on UA’s 23 747-400s and all 777-200s to Hawaii — was dependent on completing the installation of in-flight Wi-Fi equipment, he noted. (Have you tried it yet? How did it work?)

ATL flyers short-changed by merger? Southwest’s acquisition of AirTran could prove to be more costly than beneficial for Atlanta-area flyers, according to an analysis by the Atlanta Journal-Constitution. The paper said that when the government approved the combination, it didn’t foresee Southwest’s drawdown of service at ATL, giving more of the market to an already-dominant Delta. The report said Southwest/AirTran has already cut competition on more than a dozen routes out of ATL, and that Delta’s market share there has grown from 78 to 83 percent.

Ryanair rolls out business fares. Business travelers have never been too fond of Ryanair, the intra-European airline known for ultra-low fares and its broad range of ancillary passenger fees. But now the carrier has come out with a new category of business fares. They’re significantly higher than base fares, but include a menu of services that would otherwise incur hefty fees, like a checked bag, priority boarding, access to premium seats, and, perhaps most significant: a waiver of change fees.

hawaiianbagtag

Print your bag tag at home, insert it into special bag tag sleeve at airport, and bypass long luggage check in lines. (Photo: Hawaiian Air)

Hawaiian tries out self-checked luggage. The latest carrier to start testing a procedure for passengers to check their own bags is Hawaiian Airlines. For two months, travelers on its flights from Seattle and Oakland to four Hawaiian destinations can use the TAG@HOME option, which lets them print out bag tags at home when they check in for flights. At the airport, they’ll find a stand with reusable sleeves; tags are slipped into them and attached to the luggage, which is taken to a bag drop. Alaska Airlines offers a similar option for home printing called Self-Tag Express, and United has started offering a self-tagged bag procedure at Chicago O’Hare, but with tags printed at the airport.

Earlier boarding for uber elite? This just in from TravelSkills reader EJ: “When the Delta gate agent called for first class boarding on a recent flight to New York, she invited Diamond Medallion members to board the flight with first class passengers. The agent then waited two minutes before inviting other Sky Priority passengers — Platinum, Gold — to board. As a Diamond flyer with Delta, the invite to board with first class passengers was a pleasant surprise. I’ve had issues with Delta over the years, but Delta deserves kudos in this case. Delta seems to me upping its game on multiple fronts.” Has anyone else received special treatment like this?

This week’s most popular post

Hawaiian, Frontier add routes. Members of American’s AAdvantage program in the San Francisco area are getting a new option for award travel to Maui. AAdvantage partner Hawaiian Airlines said it plans to begin four weekly flights between SFO-Maui on November 20, increasing to daily December 17, using a 294-seat A330-200. Meanwhile, Frontier announced new service starting in late October from Cincinnati to DFW, Orlando, Las Vegas, Phoenix and Ft Lauderdale; from Chicago O’Hare to Phoenix and Salt Lake City and from DFW to Memphis.

Secret spaces on new jets: TravelSkills in London’s Daily Mail. Last week, London’s popular Daily Mail website post on a story we brought you two years ago: An inside look at airline crew rest areas. The Mail story included several images as well as our 8 Best Beds video we created in 2012 when invited on a Cathay Pacific B777 delivery flight from the Boeing factory in Seattle to Hong Kong. The post was hugely popular… as a matter of fact, view on our video jumped from around 90,000 to over 240,000 in just a few days.

SECURITY

TSA PreCheck hits a milestone. TSA said last week its PreCheck program, now about nine months old, has passed the half-million mark in approved members. What’s more, Customs and Border Protection now has more than 3 million members in its own trusted traveler programs, which include Global Entry for international airport arrivals. TSA said PreCheck is currently available at 118 U.S. airports, while Global Entry can be used at 51 U.S. airports and at preclearance stations in Canada. TSA has opened more than 300 PreCheck application centers nationwide.

Please join the 50,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

HOTELS

Fees on hotel guests hit a new record. A new study by NYU’s Tisch Center for Hospitality, Tourism and Sports Management finds U.S. hotels are on track to haul in a record $2.25 billion in fees and surcharges from guests in 2014 — up from $1.7 billion just four years ago. “Fees and surcharges are highly profitable; most have incremental profitability of 80 to 90 percent or more of the amounts collected,” the study noted. Hotel charges include things like resort fees, early departure fees, Internet fees, room service surcharges and business center fees, among others. Have you been seeing new hotel fees lately? Which ones irritate you the most? 

In Case You Missed It…

>Check out this amusing video about the controversial “Knee Defender” incident on United last week.

>Check out these interesting facts about airline flight numbers.

Jim Glab & Chris McGinnis

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6 end-of-summer travel deals. Act fast

Awesome Knee Defender animation VIDEO

Big fare sale + Fancy food on United + Uber raises fares + Cuts at Qantas + Better biz class on AA

What golden age of travel?

3 brand new hotels in Chicago

A spin around the new Airbus A350

Delta shuttle changes + Virgin beefs up Dallas + 747 quickly disappearing + Posh NYC hotel perch + DFW gets rapid rail

How to deal with Americans

10 little things some hotels get right

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Delta shuttle changes + Virgin beefs up Dallas + 747 quickly disappearing + Posh NYC hotel perch + DFW gets rapid rail

The art deco Marine Air Terminal at New York LaGuardia (Photo: Matt Green / Flickr)

The art deco Marine Air Terminal at New York LaGuardia (Photo: Matt Green / Flickr)

AIRLINES

Delta upgrades LGA-BOS Shuttle. On November 2, Delta will move its New York LaGuardia-Boston Logan Delta Shuttle from LGA’s remote (and cooly art-deco) Marine Air Terminal to Terminal C, and will upgrade its aircraft to 110-passenger Boeing 717s. (Those 717s used to belong to AirTran.)  Delta Shuttle’s LGA-Washington and LGA-Chicago flights will remain at the Marine Air Terminal and continue using Delta Connection/Shuttle America E-175s. Besides the larger planes (with three classes of seating, configured 2-3 in the back + wi-fi + power outlets), LGA-BOS Shuttle passengers will enjoy easier connections and a wider array of terminal services. (Any comments on the improvements Delta has made at LGA lately?)

Virgin expands DAL schedule. Virgin America beefed up is flight skeds from Dallas Love Field (DAL) not long after Southwest said it, too plans to start DAL-SFO/OAK flights. These higher daily frequencies are designed to make Virgin more appealing to business travelers. Virgin’s initial schedule at DAL starts in October, with three flights a day to SFO, LAX and DCA, and four to LGA. Now Virgin says it will add a fourth daily roundtrip to SFO, LAX and DCA starting April 29. (Unconfirmed reports suggest Virgin might end its SFO-Ft. Lauderdale route to free up aircraft for DAL; Virgin is also suspending SFO-PHL and LAX-PHL October 6.) It will also continue its twice-daily SFO-Austin service.

Legacy carriers cut routes… Delta and United are both eliminating some key business routes from their networks. At Memphis — once a Northwest hub — Delta plans to end service next month to Denver and to Austin, although it will add two more daily flights to its ATL hub. Meanwhile, United is due to end its daily non-stop Pittsburgh-Los Angeles flight on August 18, and its two daily Chicago O’Hare-Topeka flights on September 2, leaving that Kansas airport without scheduled passenger service.

…While low-cost airlines add them. Southwest Airlines last week kicked off six daily roundtrips between Chicago Midway and Washington Reagan National, plus three a day between DCA-Nashville and two from DCA to New Orleans. Southwest will add Cleveland-Phoenix service November 2, and just took over more Mexico routes from rapidly disappearing subsidiary AirTran … Spirit Airlines has started service from Kansas City to ORD, DFW, DTW, LAS and IAH, and announced new daily service linking Detroit-ATL and Detroit-New Orleans starting in November, as well as new once-daily service between ORD-ATL, ORD-MSY and ORD-BWI … Frontier said it will begin service on 10 new routes from northern cities to sun destinations this winter.

Alaska Airlines

An alert sent to TravelSkills by Alaska Airlines this week

Reminder: At SFO, all Alaska Airlines flights will move to the International Terminal, Boarding Area A, effective Wednesday, August 20. Details regarding lounge access for Board Room members are still up in the air, however. Stay tuned.

INTERNATIONAL

A fond farewell to Cathay's Queen of the Skies (Photo: Chris McGinnis)

A fond farewell to Cathay’s Queen of the Skies (Photo: Chris McGinnis)

Cathay Pacific bids farewell to the B747. On August 31, the Cathay Pacific Boeing 747-400 will make its final departure from SFO, marking Cathay’s retirement of the graceful “Queen of the Skies” from long haul service. At a bittersweet farewell event at San Francisco International this week, Cathay’s Americas head Tom Owen said that Cathy is shedding itself of the B747 in “one of the fastest fleet replacements in history.” Why so fast? Owen said that while the company credits the 747 as the tool that made it a truly global carrier in the 1990s, “it was designed in an era when a barrel of oil cost $15-$20.” With oil currently hovering around the $100/bbl mark, Cathay is moving to the Boeing 777-300ER and the soon-to-be-released Airbus A350 (both of which are 25% more efficient than the 747) for its long haul flights. Cathay’s remaining 747s will be deployed on intra-Asia routes for the next two years, and will then disappear.

Related: Sad to see the graceful 747 fade away! 

Mockup of Aer Lingus' new true lie flat business class seat coming in 2015 (Aer Lingus)

Mockup of Aer Lingus’ new true lie flat business class seat coming in 2015 (Aer Lingus)

New biz classes at Aer Lingus, Finnair.  Aer Lingus has detailed its plans for a (much needed) revamped business class to debut in 2015, with fully-flat seats, free Wi-Fi, 16-inch hi-def touchscreens and Irish cuisine. Meanwhile, Finnair has unveiled the interior designs for its long-haul fleet of Airbus’ new A350 XWB (extra wide body) aircraft, which the Finnish carrier will start flying in 2015. The 297-seat A350s will have a 46-seat 1-2-1 business class with flat-bed seats, 16-inch touchscreens, Wi-Fi and more.  (TravelSkills contributor Ramsey Qubein recently flew to Helsinki for a first hand look at the first A350– stay tuned for his review later this week!)

Did you see our post on How to Deal With Americans? This is one of those cases where reader feedback is even better than the post! 🙂 Check it out here.

AIRPORTS

New DART rapid rail connection at DFW

New DART rapid rail connection at DFW (Photo: Dallas Area Rapid Transit)

DFW gets a rail link. August 18 marks the opening of the DFW Airport Station, the terminus for a five-mile extension of Dallas Area Rapid Transit’s light rail. The station, part of DFW’s Terminal A, is opening four months ahead of schedule. The new Orange Line extension runs from the airport to Belt Line Station, with continuing service to Irving-Las Colinas, Dallas Market Center and downtown Dallas. It will make DFW the third-largest U.S. airport with a direct rail link to the city center.

HOTELS

A posh new perch in NYC

The striking new Park Hyatt: A posh new perch in NYC (Photo: Hyatt)

NYC Park Hyatt opens next week. An August 19 debut is slated for Hyatt’s new flagship property, the Park Hyatt New York, across from Carnegie Hall on West 57th Street. The posh property takes up the first 25 floors of a 90-story glass tower that reshapes the Midtown skyline; the floors above contain ultra-expensive condos. The Park Hyatt has 210 extra-large rooms (standard rooms average around 500 square feet), including lots of suite options; rates start at $700-$800 a night.

Rebranded Chicago-area hotels. There’s lots of hotel rebranding in and around Chicago this month. Downtown, the former Crowne Plaza at 160 E. Huron was remade into a dual-branded Hilton — the Hampton Inn and Homewood Suites by Hilton Chicago Magnificent Mile … The former InterContinental Chicago O’Hare Hotel, a 556-room property across from the Donald Stephens Convention Center in suburban Rosemont, has been acquired by Loews Hotels and converted to the Loews brand … In the western suburb of Oak Brook, the former Renaissance has been converted by Starwood into Le Meridien Chicago-Oak Brook Center after a $25 million renovation; and the former Oak Brook Hills Resort & Conference Center is now the Hilton Chicago/Oak Brook Hills.

In Case You Missed It…

>Ten little things that make a difference in a hotel stay.

>Hawaiian Airlines will start SFO-Maui A330 service four times a week November 20, increasing to daily December 17.

>TravelSkills contributor has mixed results with a recent Airbnb booking for a business trip

-Jim Glab & Chris McGinnis

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How to deal with Americans

10 little things some hotels get right

Better Sky Club snacks + New LaGuardia lounge + Marriott MegaBonus back + Nifty new ATL arrivals app

Month #3: A TravelSkills update from Chris

Airbnb for a business trip? Mixed results

SFO runways reopen + Fewer amateurs in PreCheck + Delta cocktails now $8 + United’s cool passport scan app

Mergers that make sense

Serial stowaway finally gets her free flight

3 brand new Los Angeles hotels (& 3 facelifts)

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

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Better Sky Club snacks + New LaGuardia lounge + Marriott MegaBonus back + Nifty new ATL arrivals app

Entering the brand new American Express Centurion Lounge at New York LaGuardia (Photo: American Express)

Entering the brand new American Express Centurion Lounge at New York LaGuardia (Photo: American Express)

Summer’s not even over yet, but business travel news is coming at us from all directions, so we’re offering a double dose of news this week…

AIRLINES

Soup ‘n salad at Sky Clubs. Delta has updated and enhanced the menu offerings at its Sky Clubs, bringing aboard some healthier options like salads and soups that it has been experimenting with over the last year. You can see what’s new at this web page, and check out nutritional information for some selections. Meanwhile, in-flight duty-free shopping is no longer an option for travelers on Delta. The airline has terminated its relationship with the vendor it was using for the program, and reportedly has no plans to find a new one. So from now on, it’s the airport duty-free shop or nothing for Delta flyers. (Did you ever buy anything from inflight duty-free anyway– or see many others doing so?)

Airline cancellation rates vary greatly. According to the latest monthly government numbers, some airlines are much better than others at keeping their flights operating. Delta canceled just 19 departures in June, out of almost 70,000 flights operated. Other carriers with cancellation rates close to zero were Hawaiian, Frontier and Virgin America. By contrast, American’s regional subsidiary Envoy had a 6.5 percent cancellation rate.

Sunny skies for Virgin America. SF-based Virgin America posted a $37 million second quarter profit this week, up significantly compared to the same time last year when it lost $8.8 million. AP pegs the good results on increasing airfares, which are up 5% over the same time last year. We of course peg the results on Virgin’s recent sponsorship of the TravelSkills blog! 🙂

An 8-passenger SurfAir Pilatus. Have you or would subscribe? (Photo: Chasen Richardson)

An 12-passenger SurfAir Pilatus. Have you or would subscribe? (Photo: Chasen Richardson)

All-you-can-fly airline expands. California-based Surf Air, a small new venture that lets customers fly as much as they want on its intrastate network for a membership fee starting at $1,599 a month, said it has seen “incredible demand from consumers” — so much that it plans a big expansion. The company has placed an order for up to 65 new Pilatus PC-12 eight-passenger turboprop aircraft, has raised another $73 million in capital, and plans to expand to more destinations. Surf Air claims 900 members already, with 350 more on hold awaiting more planes and routes. (Have you tried Surf Air or do you know anyone who has flown it? Please leave comments below.)

Frontier revamps elite levels. Frontier Airlines plans to replace its EarlyReturns Ascend and Summit elite levels effective February 15, 2015, with a single level called simply Frontier Elite. It’s open to members who accumulate 20,000 miles or 25 segments between January 1-December 31, 2014. Benefits include a free carry-on bag (the airline now charges a fee for them), but no more free checked bags. On October 31, 2014, the airline also plans to start imposing a fee (elites are exempted) for EarlyReturns redemptions booked less than 180 days in advance.

Please join the 50,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

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AIRPORTS

ATL tests international arrivals app. Those self-service Automated Passport Control kiosks — which speed up processing of international arrivals who are not part of the Global Entry program — are popping up everywhere this year, but now Customs and Border Protection is going a step further. CBP just started pilot-testing a free app at Atlanta Hartsfield-Jackson that lets arriving travelers input their passport data and Customs declaration on their mobile device, then gives them a scannable QR code to present to the CBP officer. Have you tried it yet?

Nice views from the new American Express Centurion Lounge at LGA (Photo: AMEX)

Nice views from the new American Express Centurion Lounge at LGA (Photo: AMEX)

AmEx adds an LGA lounge. American Express cut the ribbon on a 5,000-square-foot Centurion Lounge in New York LaGuardia’s Terminal B (third level, pre-security), offering work spaces with high-speed Wi-Fi and electrical outlets; cuisine from Cedric Vongerichten, executive chef at New York’s Perry St restaurant; and specialty cocktails and wine selections. Entry is free for AmEx Platinum Card and Centurion members; a one-day pass costs $50 for other AmEx cardholders. Other Centurion lounges are in Las Vegas McCarran and Dallas-Ft Worth with additional locations coming to SFO (construction now visible from inside Terminal 3 near the United Premier check in area) and MIA.

HOTELS

Marriott expands app check-in. Marriott unveiled a huge expansion of its new mobile check-in and check-out capability for Marriott Rewards members. Previously available at 500 properties in its Marriott Hotels brand, it’s being expanded to 11 more Marriott brands, from Ritz-Carlton to Marriott Executive Apartments. “With these latest additions, these services are immediately available at 1,200 properties worldwide, and will be live at more than 4,000 hotels worldwide by year-end,” the company said. The app is available for iOS and Android devices.  In other news, Marriott Rewards members can earn up to 25,000 bonus points for stays from September 15-January 15 with the group’s new Fall Megabonus promotion.

CARS

New planning app links with Hertz GPS. Hertz’ NeverLost GPS in-car navigation system has a new companion — a free trip planning app from Navigation Solutions for iOS and Android devices that serves up scads of information about local places and events. The app works in tandem with NeverLost via the cloud, and includes city guides for 40 U.S. cities, with additional data on many more. “The interactive app goes far beyond navigation, including events, local weather, Augmented Reality, social media sharing and much more,” Hertz said. Now that we all have Google maps and apps like Waze, does anyone still use NeverLost? Leave your comments below!)

In Case You Missed It…

>Here’s a progress report on the new TravelSkills after its first three months.

>Are Airbnb properties right for a business trip?

>A new Hilton promotion lets HHonors members earn triple points through October.

— Jim Glab & Chris McGinnis

 Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

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Check out these popular recent TravelSkills posts:

Month #3: A TravelSkills update from Chris

Airbnb for a business trip? Mixed results

SFO runways reopen + Fewer amateurs in PreCheck + Delta cocktails now $8 + United’s cool passport scan app

Mergers that make sense

Serial stowaway finally gets her free flight

3 brand new Los Angeles hotels (& 3 facelifts)

How to get on earlier flight without paying fee

Trip Report: ANA’s 787 Dreamliner to Tokyo

20 different biz class seats in 1 room- PHOTOS

Frequent travelers love Chick-fil-a

Kicked off flight for a tweet? Southwest responds

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

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SFO runways reopen + Fewer amateurs in PreCheck + Coach cocktails now $8 + United’s cool passport scan app

SFO's new EMAS runaway plane lane is finished! All 4 runways now open (Photo: SFO)

SFO’s new, federally mandated, EMAS crushable concrete “runaway plane lane” is finished! All 4 runways now open (Photo: SFO)

SFO runways reopen early. Good news for Bay Area travelers: San Francisco International goes from two operational runways to four effective today (August 10) as a major construction project wrapped up a month ahead of schedule. The two runways had been closed since May 17 to install federally-mandated Runway Safety Areas (designed to catch and slow down runaway planes), requiring airlines to adjust their summer flight schedules. (More photos here) Luckily, the project had minimal impact on SFO flight operations.

Fewer amateurs in TSA PreCheck lanes? Now this sounds hopeful: “We’ll start pulling back on the number of people who we include on a random, managed-inclusion basis, because we want to, frankly, cater to those who have actually signed up, and who we have the highest confidence in because we know the most about them,” John Pistole, TSA Administrator told the New York Times when asked about overcrowding in TSA PreCheck lanes. This is music to the ears of the 440,000 people who have actually paid for the service, and who have been complaining loudly about the increasing number of “random” travelers chosen to pass through the speedy lanes. Have you noticed any improvements?

More kiosks speed re-entry. The latest expansion of Customs and Border Protection’s Global Entry kiosks is at Mineta San Jose International Airport, where two of the self-service devices are now in place for program members. Meanwhile, Detroit Metro Airport has installed 30 Automated Passport Control self-service kiosks for inbound international passengers who aren’t part of Global Entry, and Minneapolis-St. Paul now has 10 of the kiosks in its Lindbergh Terminal. (Have you noticed any change in immigrations and customs processing in the US lately? Are the kiosks helping? Please leave your comments below.)

Are you going to try flying into Dallas Love Field starting in Oct? Let us know! (Photo: Justin Terveen)

Are you going to try flying into Dallas Love Field starting in Oct? Let us know! (Photo: Justin Terveen)

No surprise: Southwest adds DAL-SFO/OAK. Southwest’s big expansion of service at Dallas’ close-in Love Field later this year is adding two more business destinations: San Francisco and Oakland. Starting January 6, the carrier will initially operate only one daily roundtrip in each market, but that’s still enough to give some competition to Virgin America Airlines, which plans to launch its own DAL-SFO service on October 13 with three flights a day — and three classes of service, something Southwest lacks. Will you start to fly into Dallas Love (DAL) or stick with DFW? Leave your comments below, please.

United app will scan passports. A big hitch in checking in for international flights with an app has been the need for a passport scan. But now United has come up with a solution: It’s testing an upgrade to its mobile app (for both iOS and Android) so customers can do just that. “After initiating the app’s check-in feature, customers will have the option of verifying their existing stored passport data or scanning their passport. The app uses the mobile device’s camera feature to capture travelers’ passports, similar to a mobile banking deposit,” United said.

In-flight service squeeze at DL, AA. Flying on Delta during the cocktail hour? Be prepared to shell out $8 for that mixed drink in coach, up from $7, the airline confirms … Starting next month, American Airlines will discontinue serving meals to first class passengers on most flights under two hours 45 minutes, replacing them with snacks (exception: some of the most popular routes, like ORD-LGA).

Emirates arrives at Chicago ORD (Photo: Emirates)

Emirates arrives at Chicago ORD- that’s the Chicago city flag (Photo: Emirates)

Emirates to Chicago ORD; AA juggles Brazil service. Emirates last week started new daily 777-200LR non-stops between Chicago O’Hare and Dubai … American will discontinue Charlotte-Sao Paulo service Oct. 1, but will add new routes in December from JFK and MIA to Viracopo Airport in Campinas, Brazil; on October 25, AA will start seasonal suspensions of JFK-Dublin, ORD-Dusseldorf and PHL-Zurich flights … Air France now offers international first class travelers onward connections by four-seat private jets at Paris CDG. (Trivia Question: What do the four stars on Chicago’s city flag represent? Answer here.)

Please join the 50,000+ people who read TravelSkills every month! Sign up here for one email-per-day updates!

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CARS

Uber continues to disrupt ground transport with a new carpool sharing option (Photo: Uber)

Uber continues to disrupt ground transport with a new carpool sharing option (Photo: Uber)

Uber, Lyft try ride-sharing. Popular ride-finding service Uber is adding a new feature for users: Share your ride and both customers can save money. Called Uberpool, the feature is currently in beta; Uber still promises a ride in five minutes if you opt for Uberpool, and if it can’t find a ride share, it will give you a discount anyway. Competing ride-finder Lyft introduced a similar service called Lyft Line, initially available only in San Francisco and only via iOS devices. Meanwhile, an app called TaxiMagic — used to summon licensed taxicabs — is changing its name to Curb and upgrading its service to include higher-priced black car and limo rides. How do you get around on the ground? Leave your comments below. And if you’ve not tried Uber, do so from our links and you’ll get $30 off your first ride!

In Case You Missed It…

>Should JetBlue and Virgin America merge? How about Lyft and Uber? (Reader comments are great here!)

>Here’s what’s new and cool in the Los Angeles hotel scene.

>Think it’s impossible to sneak onto a flight? Think again.

–Jim Glab & Chris McGinnis

Like what you just read? Then say so! Scroll back up to the top and  LIKE the post on Facebook, post it on Linked In and/or tweet it! 

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Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Check out these popular recent TravelSkills posts:

Mergers that make sense

Serial stowaway finally gets her free flight

3 brand new Los Angeles hotels (& 3 facelifts)

Free inflight entertainment + Delta dumping 747s + United hub reshuffle + 50K United bonus + Uber for business

The 50,000 mile bonus is back

How to get on earlier flight without paying fee

Trip Report: ANA’s 787 Dreamliner to Tokyo

20 different biz class seats in 1 room- PHOTOS

Southwest pads schedules + 70K Marriott points + New airline for SFO + Chris at GBTA + Salt Lake makeover 

Frequent travelers love Chick-fil-a

Kicked off flight for a tweet? Southwest responds

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

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Free inflight entertainment + Delta dumping 747s + United hub reshuffle + Uber for business

Like many other airlines, Delta is starting to get rid of these graceful, gas guzzling old birds. (Photo: Delta)

A Delta 747-400. Like many other airlines, Delta is getting rid of four of these graceful, gas guzzling old birds. (Photo: Delta)

AIRLINES

Delta debuts free entertainment. Delta last week rolled out a big perk for passengers: Free in-flight entertainment options on all its domestic aircraft — including two-class regional jets — for flights longer than 90 minutes, and on all international flights as well. Called Delta Studio, the service lets customers in all classes access free movies, TV shows, music and games via seat-back screens or by streaming to personal electronic devices through onboard Wi-Fi … And Delta said it will now allow passengers on international flights as well as domestic to keep using their personal electronic devices from gate to gate.

Delta dumping four 747s. Delta announced changes in its Asia/Pacific network, including getting rid of four of its 16 Boeing 747s. This means that Atlanta and Los Angeles will lose Delta 747s currently deployed on nonstops to Tokyo on September 30. Detroit will lose the 747 on the nonstop to Nagoya, and the 747 on Tokyo-Hong Kong will fly away in October according to aviation writer Christine Negroni. The 747s will be replaced by smaller, more fuel efficient B777s and A330s. Several airlines around the world have sadly begun putting the graceful old 747 out to pasture. For example, later this month, Cathay Pacific will say goodbye to its last remaining 747 with a farewell luncheon at San Francisco International. In case you missed it, here’s a TravelSkills post from earlier this year about 747s flying away…

Here's part of the invite we received from Cathay Pacific to bid farewell to its last 747. Stay tuned to TravelSkills for a full report from the event!

Here’s part of the invite we received from Cathay Pacific to bid farewell to its last 747. Stay tuned to TravelSkills for a full report from the event!

United plans hub reshuffling. United reportedly plans to overhaul flight schedules at its Chicago O’Hare, Denver and Houston hubs, compressing arrivals and departures into periodic clusters, or “banks,” instead of spreading them evenly throughout the day, in an effort to boost profitability. (American earlier this year revealed plans to do the same.) The airline is also revising its regional fleet — as are other major carriers — to replace 50-seat jets with larger models, which will lead to the elimination of some smaller markets.

JetBlue eyes Boston for Mint service. JetBlue has high hopes that its new Mint business cabins on the JFK-LAX route — and starting this fall, on JFK-SFO — will produce so much extra revenue that it will be worth expanding to other transcon markets. And the airline has set its sights on Boston for the first round of expansion. Chief Executive David Barger said it’s “not a matter of if, it’s a matter of when” JetBlue will begin SFO-BOS and LAX-BOS flights with the new premium cabin — which the airline is pricing well below the business cabins of major competitors.

new cabin design

Mod new cabin design for Embraer from Priestman-Goode (Love those Embraer windows!)

A solution to carry-on space wars? In a project for aircraft manufacturer Embraer, a London-based design firm has come up with a new cabin configuration that guarantees every passenger will find a place to put his carry-on bag. The plan also seeks to humanize lavatories with elements like glass tiles, touchless faucets and soft-close doors.

United’s sly safety video. Some airlines have started competing to see who can come up with the most creative safety video shown to passengers after boarding, and the latest entry is from United. The clever new UA video puts flight attendants into exotic or unusual locations as they explain the safety procedures. Take a look, and tell us what you think of it.

HOTELS

hilton app

Hilton’s digital revolution. By the end of this year, members of Hilton’s HHonors program will be able to use a mobile app to check in, select a specific room, and check out at 4,000 hotels worldwide across 11 Hilton brands. The technology will also let HHonors guests use smartphones or tablets to buy room upgrades and request specific room amenities before arrival. And in 2015, Hilton said, “the company will begin to equip its hotel rooms with the technology for doors to be unlocked with guests’ smartphones, enabling them to go straight to their rooms upon arrival.”

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How fast is your Wi-Fi? A crafty new online service called Hotelwifitest offers users an inside look at just how fast their in-room Wi-Fi really is. Users can test the connection speed themselves and then share it with the site, which compiles the data to calculate the most likely speed that guests can expect to find after they check in.

BUSINESS TRAVEL

Airbnb, Uber seek business travelers. Airbnb, the booking service for thousands of unique private accommodations, last week unveiled plans to broaden its market to road warriors: Starting this fall, it will integrate with Concur’s TripLink, which will automatically bring Airbnb booking data into corporate expense reporting. It also opened up a separate booking area for the new market called Business Travel on Airbnb. Meanwhile, ride-finding service Uber is also linking up with Concur, and Uber’s new corporate booking service will permit road warriors to pay for their rides with company accounts. (Try Uber for the first time and get a $30 discount by clicking here or on the ad to the right.)

In Case You Missed It…

>San Francisco-based Virgin America finally goes public. Would you invest in Virgin or any other airline? Why/not?

>The reincarnation of low-cost carrier PEOPLExpress has started service between Atlanta and Newport News/Williamsburg, Va. (Not much of a biz travel player, but newsy nonetheless…)

>Check out the latest and greatest business class seating options. (Chris’s photo slideshow from GBTA convention)

>Strategies: How to catch an earlier flight without paying a fee.

–Jim Glab & Chris McGinnis

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How to get on earlier flight without paying fee

Trip Report: ANA’s 787 Dreamliner to Tokyo

20 different biz class seats in 1 room- PHOTOS

Southwest pads schedules + 70K Marriott points + New airline for SFO + Chris at GBTA + Salt Lake makeover 

Frequent travelers love Chick-fil-a

Kicked off flight for a tweet? Southwest responds

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

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Southwest pads schedules + New airline for SFO + Chris at GBTA + Salt Lake makeover +

Turkish Airlines's exotic business class lounge at IST (Photo: Turkish Airlines)

Turkish Airlines’s exotic business class lounge at IST– soon to connect nonstop to SFO (Photo: Turkish Airlines)

AIRLINES

Southwest’s on-time strategy. Southwest Airlines has seen its on-time performance suffer in recent months, dropping from 83 percent to 70. So it will turn to a favorite airline strategy for dealing with the problem: Starting next month, it will revise its schedules to allow for longer travel times—i.e. it will “pad its schedule.”

Turkish comes to SFO. Rapidly expanding Turkish Airlines will start San Francisco-Istanbul non-stops on April 13, 2015. Introductory fares for the 16-hour flight are already on sale for $699 in economy. Business class is running $4,000-$6,000. Turkish Flight 80 will depart SFO at  6:10PM and arrive in Istanbul at 5:05PM the next day. Flight 79 departs IST at 1:15 PM and arrives SFO at 4:25 PM on the same day. Turkish will use a Boeing 777-300ER on the 13-hour flight with business class in a 2-3-2 configuration and coach in a 3-3-3 configuration and no first class. Turkish Airlines is a member of the Star Alliance. Do you think of Turkish Airlines as “exotic?” I do and that’s how I described it on SFgate last week– but many readers felt that description was wrong. What do you think? Leave your comments below! 

JetBlue weighs a bag fee. JetBlue and Southwest are the only two major airlines that don’t charge a fee for a passenger’s first checked bag (Southwest allows two checked bags free).  But JetBlue officials, concerned about all that lost revenue,  are hinting that they might reconsider their policy and start charging for that first bag. If they do, can Southwest holdout on its own?

US Airways shuffles partnerships. US Airways has started code-sharing with Finnair, a member of sister company American Airlines’ transatlantic joint venture. US Airways’ code goes onto Finnair flights to Helsinki and beyond, from JFK and Toronto, and members of the two carriers’ frequent flyer programs now have mutual benefits. Meanwhile, Dividend Miles will end its partnerships with Singapore Airlines and Turkish Airlines effective August 1. They were holdovers from US Airways’ former Star Alliance membership.

Briefs: Like British Airways, Swiss has started charging fees for advance seat reservations; on long-haul flights, fees are $32 for a “standard seat,” $54 for a “preferred-zone” seat, and $109 for an extra-legroom seat. Unreserved seats can be selected for free within 23 hours of departure … Virgin Australia will end its Los Angeles-Melbourne service in late October, but will boost LAX-Brisbane from four flights a week to daily (and in SF we still waiting for Virgin Australia to link with Virgin America and bring some much need competition on SFO-Australia routes)… Qantas will replace the 747 on its Dallas/Ft. Worth-Sydney route with an A380 in September.

GBTA CONVENTION:

TravelSkills editor Chris McGinnis is attending the big Global Business Travel Association (GBTA) convention in Los Angeles this week. The giant expo attracts about 7,000 travel industry professionals for educational sessions, speeches and panels with the likes of United’s Jeff Smisek or Delta’s Richard Anderson. It also offers an outstanding exposition where travel suppliers display and boast their latest, greatest products and services for business travelers– to me, the coolest part is the ability to check out about 20 business and first class seats in one place! Stay tuned to my Twitter feed to see what I’m seeing and hearing. Find me say HEY if you are there, too!

AIRPORTS

A mock up of the new terminal at Salt Lake City International

A mock up of SLC’s brand new terminal provided by Salt Lake City International

Salt Lake City starts massive reconstruction. Work started last week on a $1.8 billion, years-long overhaul of Salt Lake City International Airport that will replace its existing three terminals with a single extra-large one. One level of the three-story facility will be reserved for international travel and Customs. The existing airport opened 50 years ago — well before Delta started using it as a hub. The first half of the new SLC airport is due to open in 2019 and the second in 2022. Delta announced this week that it will add SLC-Amsterdam nonstops using a B767 starting next May.

CBP boosts staffing at five airports. U.S. Customs and Border Protection said it has forged partnerships with five major airports that will mean increased CBP staffing for processing international arrivals, leading to reduced waiting time. The new pacts are with SFO, LAX, MCO, LAS and DEN. The agency said similar arrangements that it has in place with DFW, IAH and MIA — combined with the new Automated Passport Control kiosks — have reduced line time at those airports by 30 percent. Have you noticed?

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Atlanta Airport gets another PreCheck center. The TSA has opened a second PreCheck application center at Atlanta Hartsfield-Jackson, located pre-security in the main terminal so the general public can access it without having a boarding pass. The new TSA facility is in Terminal South near Delta’s ticket counters. (The earlier facility is at Gate A19.)

Possible LAX mess. This item appeared on TravelSkills two weeks ago, but it bears repeating: This weekend, July 25-28 in Los Angeles, is being dubbed the “Century Crunch”, when Century Blvd. — a main road into LAX, used by one-third of all passengers — will close for demolition of an old railroad bridge. Officials advise everyone to avoid the area. 

sfo cab

(photo: Alfonso Jimenez)

Taxi app starts airport bookings. An app called Flywheel — which lets users hail a cab electronically, track its position, and pay with a smartphone — has started taking advance bookings for taxi rides to San Francisco-area airports, including SFO, OAK and SJC. By the end of this month, the company said, the app will provide the same service in Seattle and Los Angeles, with more locations to be added “in the coming weeks.” Interesting to watch cab companies add technology to help them compete with the likes of Uber and Lyft (which by the way are two ride-sharing companies we’ve heard are feeling the urge to merge. Stay tuned to TravelSkills for more on that as we investigate!) Don’t forget that you get $30 off your first ride if you sign up for Uber via TravelSkills links. Just do it! 

TSA seeks queue tips. The TSA is shifting so many passengers to PreCheck lanes that it is getting concerned about how fast the lines move. So the agency has turned to Innocentive.com, a “global innovation marketplace,” to offer $15,000 in prizes to persons who can come up with the best ways to overhaul TSA’s airport lines. “The concept will be used to develop a model to be applied in decision analysis and to take in considerations of site specific requirements, peak and non-peak hours, flight schedules and TSA staffing schedules,” TSA said.

In Case You Missed It…

>Delta is building a new Sky Club at San Francisco International.

>New studies determine the best and worst airports and hotels for Wi-Fi.

>”I cringe when I hear people talk about the so-called golden age of travel.” Check this InsideFlyer Q&A with Chris about his career and the travel biz. A good read!

>A leading business hotel in London will join the Hilton family in September

>New report shows where business travelers spend money. Would you believe Chick-fil-a? (Check out the controversy this post elicited in the comments!)

–Jim Glab & Chris McGinnis


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Frequent travelers love Chick-fil-a

Kicked off flight for a tweet? Southwest responds

Conrad snags posh new London hotel

Best & worst hotels, airports for Wi-Fi

How I watched the #MH17 tragedy unfold

Unusual ways to earn hotel rewards points

Should I renew my CLEAR card?

New global carrier for SFO with an Indian twist

Bigger bins + Check-in not required + Beware LAX traffic mess + New low fare O’Hare flights + Big new build hotel LA Live +

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Airline fees up 1,200% + Unusual new seat design + Wild Dreamliner ride + Secret Service warns about hotel PCs

Southwest Airlines turning its old leather seats into sneakers & soccer balls (Photo: Southwest Airlines)

Southwest Airlines is turning its old leather seats into sneakers & soccer balls (Photo: Southwest Airlines)

AIRLINES

‘Ancillary revenues’ skyrocket. In 2007, the world’s airlines took in $2.45 billion in “ancillary revenues” — those fees they charge for various amenities and services. By 2013, that figure had jumped to $31.5 billion — a 1,200 percent increase — according to the latest study by IdeaWorks Company. That’s $16 per passenger. United had the biggest haul, at $5.7 billion, followed by Delta ($2.5 billion) and American ($2 billion, not counting US Airways’ $1.1 billion). But the airline where ancillary revenues made up the biggest portion of total revenue was Spirit, at 38.4 percent. The bulk of ancillary revenue for all airlines (except Southwest) comes from those onerous $200 change fees and of course new checked baggage fees.

Recycle, recycle, recycle! The travel industry keeps finding ways to put things to good use. Southwest Airlines just started a project that will hire African youths to remake old leather seat covers into things like shoes and soccer balls for local communities. And in Atlanta, airport concessionaire HMSHost donates about a ton of unsold food from ATL each week to the Salvation Army to help feed the city’s hungry.

Boeing bares innovations. Visitors to the renowned Farnborough Air Show in the U.K. last week got to see some stunning aerobatics by Boeing’s 787-9, the newest version of its popular Dreamliner. Check out this video and be thankful (or jealous) you weren’t along for this wild demo ride. Meanwhile, Boeing also revealed some passenger-friendly design innovations for its upcoming 777X, like larger and higher windows, a wider cabin, next-generation LED lighting and improved humidity in the cabin air.

Alaska moves at SFO. Originally slated for June 25, Alaska Airlines now says that mid-August is the target date for its move from Terminal 1 to the International Terminal’s Boarding Area A at San Francisco International. The airline’s Board Room lounge has closed, but it plans to share lounge facilities with “one of our international Mileage Plan partners” at the new location once it makes the move, a spokesman said. In other news, TSA opened a PreCheck application office in SFO’s International Terminal, pre-security, G-side, near the BART station.

More cutbacks to Caracas. Delta and United are following the lead of American in reducing service to Venezuela, due to an unresolved dispute with the government about the airlines’ ability to take money out of the country. Delta on August 1 will cut its daily Atlanta-Caracas schedule to just one flight a week. And United’s daily Houston Intercontinental-Caracas operation will be pared from seven flights a week to four as of September 17.

newseat

Unusual new airline seat designed emerging. (source: Paper Clip Design, Hong Kong)

Seats of the future? How will airlines’ coach seating evolve in the years ahead? Airbus has filed a patent for short-haul “saddle seats” that look like glorified bicycle seats and are about as uncomfortable as they could get — although a lot more of them can be crammed into an aircraft. (The company notes that just because it filed for a patent doesn’t mean it intends to use them.) Meanwhile, a Hong Kong designer has come up with a long-haul economy seat concept that protects your knees during recline and even provides an easily-shared armrest.

I’m keeping my CLEAR card. Based on your reaction to Chris’s recent post asking whether or not to spend the $179 to renew his CLEAR card, he’s decided to keep it. Reader comments were mixed but leaned more toward keeping the card.

HOTELS

hotelbizcenter

Secret Service warning re hotel business center computers. (Photo: Hilton MSP)

Beware the Business Center computers. Do you use the computers in hotel business centers? Be careful what you do on them: The Secret Service sent a warning to hotels that scammers could be infecting their public computers with malware that logs users’ keystrokes and sends the data off to the bad guys by email. The agency especially warns against using the computers for personal business that requires you to input account information and passwords. Some scammers were arrested recently near Dallas for just this kind of crime.

Wi-Fi problems bug hotel guests. The biggest complaint by far from hotel guests is a slow or inconsistent Internet connection in their room, according to the just-released 2014 study of guest satisfaction by J.D. Power and Associates. But the biggest negative impact on a guest’s satisfaction is a room that’s not clean. Among the eight hotel categories rated, Four Seasons took the number one spot for luxury hotels, Kimpton for Upper Upscale, and Hilton Garden Inn for Upscale.

In Case You Missed It…

>Kimpton Hotels rolls out a new rewards program with lots of unique ways to earn points.

>A major Middle Eastern carrier will start flying to SFO this fall.

>Chris offers some thoughts on the Malaysia Airlines tragedy.

–Jim Glab

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Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Check out these popular recent TravelSkills posts:

How I watched the #MH17 tragedy unfold

Unusual ways to earn hotel rewards points

Should I renew my CLEAR card?

New global carrier for SFO with an Indian twist

Bigger bins + Check-in not required + Beware LAX traffic mess + New low fare O’Hare flights + Big new build hotel LA Live +

World’s 5 most popular cities (and my comments)

Are frequent flyer programs designed to fail?

Are Uber, Airbnb or Lyft safe?

More TSA scrutiny on cell phones + Southwest overseas + United carry-on enforcement + SF hotel rates soar + More Silvercar

7 ways to avoid summer storm delays (TravelSkills on CNN)

Traveling with Carly Simon (reprise)

Free wi-fi NYC airports + New Star Alliance member + More food at ATL + Clear card in Vegas + UberX on sale

5 ways Boeing’s 787 Dreamliner still wows

How to save $$ on pricey inflight wi-fi

5 key questions to ask at hotel check in

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

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Bigger bins + Check-in not required + Beware LAX traffic mess + New low fare O’Hare flights + Big new build hotel LA Live +

New Boeing bins allow Alaska Air travelers to pack em in sideways (Photo: Boeing)

New Boeing bins allow Alaska Air travelers to pack em in sideways (Photo: Boeing)

AIRLINES

Alaska gets ‘Space Bins.’ Alaska Airlines said it will be the first carrier to install new “Space Bins” from Boeing — a new generation of overhead bins that will hold 48 percent more bags than the Boeing Sky interior pivot bins currently on Alaska’s planes. On a 737-900ER, that’s room for 174 standard bags, vs. 117 today. The new bins will be on Next-Generation 737 and 737 MAX aircraft scheduled for delivery to Alaska starting next year. They can even fit “non-standard items” like guitars, a spokesman said. (No word yet on whether larger bins will lead to relaxation of the recent wave of enforcement on oversized carry ons…just sayin’…)

What’s the big deal? After all the hoo-ha about the TSA’s new security procedures requiring some travelers to turn on cell phones, we’ve heard very little from travelers faced with having to do so. We’ve also heard very little about this causing any major delays. Have you? Please leave comments below. 

jetblue

(Photo: Jim Glab)

Skip a step when checking in. JetBlue customers who book extra-legroom ‘Even More Space’ seats are the first beneficiaries of automatic check-in technology the company introduced last week. Instead of going online to check in, “eligible customers will receive an email 24 hours before their scheduled departure with a ready-to-print boarding pass, as well as the option to download a mobile boarding pass via JetBlue iOS or Android mobile apps,” the company said. The service will be expanded to other passenger categories in 2015.

Frontier nibbles at Chicago-O’Hare routes. In its never-ending quest to find profitable markets, Frontier Airlines now has its eye on some plum Chicago O’Hare (ORD) routes — even though it already serves Chicago Midway. Two months ago, Frontier announced it would begin ORD-Washington Dulles service as one of 14 routes it will launch at Dulles in August and September. And now Frontier says it will begin O’Hare-Denver flights October 1 and O’Hare-Atlanta service October 2, but with only five weekly flights on the former route and four on the latter– not much help for business travelers who value frequent flights. Nonetheless, the competition should help keep fares in check.

Security fees increase. In addition to higher fares from airlines this summer, the Transportation Security Administration will increase the Sept. 11 security fee to $5.60 each way on July 21. The fee currently is $2.50 for a nonstop flight and $5 on a trip with connections. Under the new fees, trips with lengthy stopovers — more than four hours between two domestic flights — will see larger increases.

TRAVELSKILLS QUESTION OF THE WEEK: Is inflight food on long haul flights getting better…. or worse? Comments below, please!

My first class breakfast on United SFO-BOS flight last week. Not too pretty, but tasted good. (Photo: Chris McGinnis)

My first class breakfast on United SFO-BOS flight last week. Not too pretty, but tasted good. (Photo: Chris McGinnis)

My Main Cabin Select protein plate BOS-SFO last week. (Photo: Chris McGinnis)

My Virgin America Main Cabin Select protein plate BOS-SFO last week. (Photo: Chris McGinnis)

BUSINESS TRAVEL

Group travel leads biz trip revival. In its latest analysis of U.S. business travel trends, the Global Business Travel Association notes that group travel — for meetings, conferences and the like — jumped a healthy 8.6 percent last year, much more than individual trips. This is “a significant indicator that the business travel industry is recovering from the Great Recession and increasing discretionary spending,” GBTA said. The number of individual business trips is forecast to grow by 2.3 percent this year, and spending by 5.6 percent, GBTA said. TravelSkills will be attending the big GBTA Annual Convention in Los Angeles later this month and will provide a full report of the news the trends we uncover! Stay tuned…

AIRPORTS

Travel advisories for ORD, LAX. Chicago O’Hare officials are notifying travelers that the airport’s internal people-mover system will partially close for the next three and a half months, starting July 15. Shuttle buses will be used instead of trains between Economy Parking Lots E/F and Terminals 1,2, 3 and 5. Inter-terminal trains will not be affected … July 25-28 in Los Angeles is being dubbed the “Century Crunch”, when Century Blvd. — a main road into LAX, used by one-third of all passengers — will close for demolition of an old railroad bridge. Officials advise everyone to avoid the area.

HOTELS

Marriott's newest megabuild near the LA Live complex downtown Los Angeles (Photo: Marriott)

Marriott’s newest megabuild near the LA Live complex downtown Los Angeles (Photo: Marriott)

Marriott adds LA twins; new Hilton in Miami. Marriott’s newest dual-branded property is the Courtyard and Residence Inn L.A. Live, now open at that big entertainment and dining complex in downtown Los Angeles … Hilton has cut the ribbon on the 231-room Hilton Cabana Miami Beach, at Collins Ave. and 62nd Street … Denver’s newest hotel is The Crawford at Union Station, part of the massive overhaul of downtown Denver‘s Amtrak station (which will soon feature light-rail service to DEN) … InterContinental Hotels Group opened its second wellness-oriented EVEN Hotel, this one in Rockville, Md.

The glamour of Glass. Are you a tech early adopter who can’t wait to try Google Glass? San Francisco’s Stanford Court Hotel has a new package made for you: It includes accommodations, breakfast, a couple of drinks and use of your own Google Glass device during your stay. Purchasers also get a tutorial and a handout that instructs overeager users on “how to not be a ‘glasshole,'” the hotel says.

In Case You Missed It…

>Have you been to all five of the world’s most popular cities?

>Virgin America’s new video tweaks frequent flyer programs.

>How safe are ‘sharing economy’ travel suppliers?

>Marriott Rewards’ new technology pushes geo-targeted offers to members’ mobile devices.

–Jim Glab & Chris McGinnis

 

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P.S. Facebook is taking its time merging our previous pages into the new TravelSkills Facebook page. If you like to stay in touch and get breaking news/deals updates that way, please visit the page and LIKE it. Thanks!

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Would you rather get TravelSkills Weekly instead of Daily? No probs! click here to sign up for TravelSkills Weekly. 

Check out these popular recent TravelSkills posts:

World’s 5 most popular cities (and my comments)

Are frequent flyer programs designed to fail?

Are Uber, Airbnb or Lyft safe?

More TSA scrutiny on cell phones + Southwest overseas + United carry-on enforcement + SF hotel rates soar + More Silvercar

7 ways to avoid summer storm delays (TravelSkills on CNN)

Traveling with Carly Simon (reprise)

Free wi-fi NYC airports + New Star Alliance member + More food at ATL + Clear card in Vegas + UberX on sale

5 ways Boeing’s 787 Dreamliner still wows

How to save $$ on pricey inflight wi-fi

5 key questions to ask at hotel check in

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals!

Please join the 25,000+ people who read TravelSkills every month! Sign up here for one email per day updates!


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More TSA scrutiny on cell phones + Southwest overseas + United carry-on enforcement + SF hotel rates soar + More Silvercar

Southwest Airlines 737's taking over many AirTran international routes (Photo: Jim Glab)

Southwest Airlines 737’s taking over many AirTran international routes (Photo: Jim Glab)

AIRLINES

Cell phone scrutiny. As part of newly enhanced security procedures, be sure your cell phone is charged up before going to the airport, especially when returning from the US from overseas. Sounds like the TSA has received credible information that electronics could be used in a terrorist act involving aviation. Here’s part of the new TSA Directive issued over the July 4 weekend: “As the traveling public knows, all electronic devices are screened by security officers. During the security examination, officers may also ask that owners power up some devices, including cell phones. Powerless devices will not be permitted onboard the aircraft. The traveler may also undergo additional screening.”

Southwest goes international. Continuing to gobble up the network of its AirTran subsidiary, Southwest Airlines last week launched its first international flights, from Baltimore to Aruba, Jamaica and Nassau, Bahamas; from Atlanta to Aruba and Jamaica; and from Orlando to Jamaica. Southwest plans to add service in August from Orange County, Calif. to Los Cabos and from Milwaukee, ATL and Baltimore to Cancun. AirTran’s roomier business class cabin will surely be missed on these long flights! Southwest says that the AirTran will disappear completely by the end of this year.

Study: Passengers aren’t using devices more. The government earlier this year relaxed the rules so personal electronic devices can be used from gate to gate, but most passengers still aren’t using them much in-flight, according to a new study from DePaul University. “We expected the new policies to encourage more consumers to remain ‘powered up’ from gate to gate, but that simply didn’t happen,” said study co-author Joseph Schwieterman. Only about one-third of air travelers are using their devices at any given point, DePaul said. “Most passengers instead opted to devote their time to reading print material, eating, sleeping and relaxing.” How do you spend your in-flight time?

Screen Shot 2014-07-07 at 7.47.04 AM

Maybe you SHOULD be using your devices more. TravelSkills editor Chris McGinnis will be flying around the U.S. on Virgin America during the month of July hoping to network with other flyers using the new Here on Biz app via the Gogo inflight network. I could probably come up with an better way to describe how Here on Biz works, but the easiest way to describe it: It’s sorta like Tinder or Grindr for business networking. Using geolocation, it finds and connects business people interested in networking and growing their enterprises.  Download the iOS app, find Chris on a Virgin flight this month and you might walk away with a surprise. First flight is TODAY BOS>SFO. Find me!

Virgin America is tops in T&L poll. San Francisco-based Virgin America Airlines captured the number one spot among domestic airlines in Travel + Leisure magazine’s annual “World’s Best” reader poll. JetBlue came in second, followed by Hawaiian and Southwest. Among international carriers, Singapore took the top spot, followed, in order, by Emirates, Cathay Pacific and Virgin Atlantic. The best U.S. airport was Portland, and the best overseas airport was Singapore Changi.

United’s carry-on pledge. United’s on-line check-in procedure now not only informs you about the specific maximum dimensions allowed for carry-on bags and personal items — it also requires you to acknowledge that you read and accepted the rules.

British Airways experimental blanket monitors passenger brainwaves

British Airways experimental blanket monitors passenger brainwaves (photo by Tim Maroney)

BA blanket tracks brain waves. British Airways started testing a high-tech wrap it calls the “happiness blanket” to measure passengers’ brain waves. It has neuro-sensors linked to fiber optics that change color to show the person’s state of agitation or relaxation. “The airline hopes monitoring a person’s sleep and relaxation patterns during a flight will inform decisions made to improve aspects of the in-flight service; from changing the timing of meals, what food is served and even the types of films shown,” a spokesman said.

AIRPORTS

US Airways moves at O’Hare. The latest step in the consolidation of merger partners American Airlines and US Airways comes at AA’s Chicago O’Hare hub, where US Airways has moved its flights from Terminal 2 to AA’s Terminal 3. For now, travelers who need to print US Airways boarding passes or check baggage must still do so at T2, clearing security there and walking to departure gates on T3’s H Concourse. Ticket counters should be relocated later this year.

HOTELS

Hotel rates are sky high in San Francisco these days. (Photo: Chris McGinnis)

Hotel rates are sky high in San Francisco these days. (Photo: Chris McGinnis)

San Francisco hotel rates spike. Got business in San Francisco? Be prepared to spend about $200 a night for your accommodations. The city says that’s now the average cost of a one-night stay in the City by the Bay — a jump of 40 percent (from $123) since 2009.  The reason? High costs and lengthy timelines for new hotel development have prevented the city’s room count from keeping pace with burgeoning demand.

New Crowne Plaza in Atlanta, Hyatt in D.C. The 500-room Melia Atlanta at 590 W. Peachtree is being converted to InterContinental Hotel Group’s Crowne Plaza brand and undergoing a massive renovation that will change part of the property to a 102-room Staybridge Suites by 2016 … The newly opened Hyatt Place Washington D.C./U.S. Capitol is in the city’s NoMa district just north of the Capitol Building, close to the NoMa-Gallaudet U Metro station … Hilton officials cut the ribbon on the 293-unit Homewood Suites New York/Midtown Manhattan Times Square-South on West 37th St. off Eighth Ave.

GROUND

audi

Audi A4 (from Silvercar)

Silvercar adds two locations. Silvercar, which rents nothing but silver Audi A4s, has opened a new location at Phoenix Sky Harbor Airport and will start operating at Miami International on July 14. The company also has locations at DFW, SFO, LAX, DAL and AUS. Customers use the company’s smartphone app to book vehicles and even to unlock the car doors. Rental rates include GPS navigation, SiriusXM satellite radio, in-car Wi-Fi and a toll tag.  Have you tried Silvercar? Would you? 

In Case You Missed It…

>Here’s an update on that runway construction project at San Francisco International.

>Ramsey shares some inside information about Delta after a visit with officials at its Atlanta headquarters.

>Worried about summer storm delays? Try following these tips Chris shared on CNN.

>American Airlines’ US Airways affiliate will add a second daily Charlotte-London Heathrow flight starting September 13.

–Jim Glab & Chris McGinnis

Are you in the market for a new credit card? Looking for a fat points or mileage bonus to sweeten your balance? Then check out our BEST CREDIT CARDS FOR BUSINESS TRAVELERS and scoop up the deals! 

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7 ways to avoid summer storm delays (TravelSkills on CNN)

Traveling with Carly Simon (reprise)

Free wi-fi NYC airports + New Star Alliance member + More food at ATL + Clear card in Vegas + UberX on sale

5 ways Boeing’s 787 Dreamliner still wows

How to save $$ on pricey inflight wi-fi

Is Chengdu China’s Chicago?

Delta waffles on transcon upgrade policy

6 most irritating actions of infrequent flyers

Pay more for fewer hassles? + Delta’s big boast + United expands in Latin America + Lush new LAX lounge

Newer, lighter Emirates A380s coming to SFO, IAH

Trip Report: SAS business class SFO-Copenhagen (PHOTOS)

Is Uber illegal?

5 key questions to ask at hotel check in

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Free wi-fi NYC airports + New Star Alliance member + More food at ATL + Clear card in Vegas + UberX on sale

An increasingly common sight at airport customs and immgration halls (Photo: Customs 7 Border Protection)

An increasingly common sight at US airport customs and immigration halls (Photo: Customs 7 Border Protection)

AIRPORTS

Free Wi-Fi coming to NYC airports. The Port Authority of New York and New Jersey has renegotiated its contract with Boingo Wireless so passengers will be able to access limited free Wi-Fi starting this fall. Travelers at JFK, LaGuardia, Newark and Stewart airports will get 30 minutes of free access; after that, fees kick in. Currently, fees are $4.95 an hour or $7.95 a day.

CLEAR comes to LAS. CLEAR, the provider of biometric identity-based expedited access to airport security lanes, plans to add Las Vegas McCarran as its 10th location this summer. The $179-a-year service is already available at SFO, SJC, DFW, DEN, IAH, HOU, SAT, MCO and HPN. Do you use Clear? Is is still worth $179 per year? Leave comments below. 

Passport kiosks spreading fast. Those self-service Automated Passport Control (APC) kiosks that reduce waiting time for U.S. international arrivals by up to 40 percent are proving so popular that airlines and airports can’t install them fast enough. Delta, which put APC kiosks into its JFK terminal last fall, said last week it recently installed 74 of them at ATL, 30 at DTW, 20 at BOS and 10 at LAX, and is adding 14 of them at SEA, as the busy summer travel season kicks in. United announced that it just put 20 APCs into the Terminal C customs hall at its Newark transatlantic hub; it already has them at ORD and IAH. MIA plans to double the number of APCs there to 72 by year’s end. At San Francisco International, officials hope to have them in place by April 2015. The kiosks are for travelers who are not members of Customs and Border Protection’s Global Entry program.

New concessions at ATL. Atlanta airport officials last week unveiled an overhauled Terminal D concessions area with more than a dozen new offerings, including locally renowned Grindhouse Killer Burgers; Wolfgang Puck Fresh Express sandwiches/salads; Harvest & Grounds bakery/cafe; Jay Z’s 40/40 Club bar; and The Food Network Kitchen, among others. Meanwhile, Minute Suites — which offers small sleeping units on ATL’s Concourse B by the hour or overnight — will bring that concept to international concourses E and F next year.

 GROUND

UberUberX on sale. For a limited time this summer, UberX has dropped prices by 25% in several big markets like Los Angeles, Denver, Minneapolis and Washington DC. Uber says these new rates are about 40% less than taxi fares. Some examples:

  • Los Angeles- West Hollywood to LAX: Current UberX-$19; Standard UberX-$26; Taxi-$37
  • Denver-  Downtown to Cherry Creek: Current UberX-$10; Standard UberX -$14; Taxi-$16
  • Orange County-  Disneyland to John Wayne Airport: Current UberX -$20; Standard UberX -$27; Taxi-$36

Uber says no promo code is necessary. You’ll see this promotion automatically applied on your uberX receipt. Sign up for Uber via TravelSkills and get $30 off your first ride!

INTERNATIONAL

An Air India Boeing 777 (Photo: Tom Turner)

An Air India Boeing 777 (Photo: Tom Turner)

Air India joins Star Alliance. The global Star Alliance — including United, Lufthansa, Air Canada, Singapore and others — has approved the addition of Air India to the group, effective July 11. That will add 400 flights a day and 35 new destinations to the alliance’s worldwide network, and will include reciprocal frequent flyer benefits with other Star carriers. With Air India’s less than stellar reputation…would you choose it? Have you flown it in the past? Please leave your comments below.

New routes to Qatar, Vienna, China. Qatar Airways, which just started Miami service, will add daily 777 flights between Doha and DFW July 1 … Austrian Airlines will supplement its Vienna-JFK flights with 767 service between Vienna and Newark starting July 2, offering five flights a week … China’s Hainan Airlines inaugurated service between Boston Logan and Beijing, with four 787 non-stops per week … July 1 is the launch date for new Air Canada daily 777 service from Toronto to Tokyo Haneda, switching to a 787 July 15.

HOTELS

Room with a view! A posh new Peninsula opens in Paris (Photo: Peninsula Hotels)

Room with a view! A posh new Peninsula opens in Paris (Photo: Peninsula Hotels)

Peninsula adds Paris location; IHG debuts EVEN. The old Hotel Majestic in central Paris — which opened in 1908 — has been reborn as the Peninsula Paris … The JW Marriott Hotel Beijing Central has opened in the heart of China’s capital … InterContinental Hotels Group debuted the first property in its EVEN Hotels brand, in Norwalk, Conn. EVEN, designed for “wellness-minded travelers to maintain their balance on the road,” will add a Rockville, Md., property shortly, followed by two in Manhattan and one in Brooklyn … A former federal courthouse in Tampa has been reborn as Le Meridien Tampa … The new Hampton Inn Downtown Financial District has opened in Manhattan at Pearl and Moore streets … Starwood’s popular W Chicago-Lakeshore has finally finished a $38 million overhaul, renovating all 520 rooms and adding a signature restaurant.

Ritz-Carlton’s fast path to elite status. Members of the Ritz-Carlton Rewards program have a new benefit: double credit for each night’s stay during 2014 (including those already completed), offering them “an accelerated journey to maintaining their current elite status or achieving a higher level,” the company said.

In Case You Missed It…

>Want to save money on in-flight Wi-Fi? Here are some suggestions.

>Delta is luring Medallion members to its upgraded transcon flights with comp upgrades.

>Here are six ways that infrequent travelers can drive you nuts in-flight.

>Looks like Delta can’t get exclusive rights to “the world’s most trusted airline” after all.

— Jim Glab & Chris McGinnis

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5 ways Boeing’s 787 Dreamliner still wows

How to save $$ on pricey inflight wi-fi

Is Chengdu China’s Chicago?

Delta waffles on transcon upgrade policy

6 most irritating actions of infrequent flyers

Pay more for fewer hassles? + Delta’s big boast + United expands in Latin America + Lush new LAX lounge

Newer, lighter Emirates A380s coming to SFO, IAH

Trip Report: SAS business class SFO-Copenhagen (PHOTOS)

Is Uber illegal?

5 key questions to ask at hotel check in

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Pay more for fewer hassles? + Delta’s big boast + United expands in Latin America + Lush new LAX lounge

Travel hassles keeping you grounded? (Photo: Chris McGinnis)

Travel hassles keeping you grounded? (Photo: Chris McGinnis)

BUSINESS TRAVEL

Survey: Travel hassles inhibit trip activity. Everyone knows air travel is a hassle these days, with flight delays, ever-higher fees, security logjams and such. Now the U.S. Travel Association has measured the impact of the hassle factor in a traveler survey: It found that consumers avoided 38 million air trips last year, or eight percent of total demand, because of the problems and costs. That’s an economic cost of $35.7 billion. More than half said they would pay higher fares if it led to an improved air travel experience. Would you pay more for fewer hassles when flying? Please leave your comments below.

AIRLINES

Delta’s big boast. It might be a matter of some debate among business travelers, but Delta seems to believe it is “The World’s Most Trusted Airline” — believes it so strongly that it has applied for a trademark on that phrase. Any opinions from our readers?

True lie flat biz class seats now on Delta's JFK LAX flights & coming soon to SFO & SEA (Photo: Delta)

True lie flat biz class seats now on Delta’s JFK LAX flights & coming soon to SFO & SEA (Photo: Delta)

Delta upgrades JFK-LAX service. Delta said it now offers flat-bed BusinessElite seats on all of its eight daily flights between New York JFK and Los Angeles International.The carrier added three reconfigured 757-200s to the 767-300ERs on the route; 757s have 16 full flat-bed seats arranged in a 2-2 configuration plus 44 economy comfort seats and 104 economy seats while the 767s have 26 BusinessElite seats in a 1-2-1 layout, 44 Economy Comfort seats, and 108 standard economy. Delta plans to start adding the fully-flat premium seats to JFK-SFO (757s only) and JFK-SEA flights later this year.

Mock up of a La Compagnie B757

Mock up of a La Compagnie B757

Another all-biz-class airline. At media reception at a second-floor NYC restaurant last week, executives from airline start-up La Compagnie announced plans to launch new boutique-style, all-business-class flights between Paris CDG and Newark starting on July 11. It plans service with a single 74-seat 757-200 flying 4-5 round trips each week before scaling up to daily by December. Business class fares for the carrier’s less desirable “angled lie flat seats” will likely run in the $1,800-$4,600 range, but the company won’t release official fares until it gets the green light from US authorities. By comparison, United and Air France business class fares between NYC and Paris currently range between $4,900 and $6,000 round trip. La Compagnie is the combined vision of airline vets Frantz Yvelin and Peter Leuthi, both apparently undeterred by the failures of similar ventures, and so far, the reception elsewhere in the blogosphere has not been especially warm. Hopefully for La Compagnie, the fire alarm that sounded during the presentation isn’t a harbinger of stormy skies ahead. It’s website, which will not be live until July is:  www.lacompagnie.com/en/

New routes from JetBlue, AA, Frontier. JetBlue last week started new service from Washington Reagan National to Charleston, S.C.; Hartford, Conn,. and Nassau, Bahamas, and said it will add Ft. Myers and West Palm Beach nonstops in December … American will beef up LAX operations, adding routes to Edmonton, Alberta; Vancouver, B.C.; and San Antonio October 2, and Tampa November 6 … Filling the gap left by United in Cleveland, Frontier add nonstop to Chicago-O’Hare, Washington-Dulles and New York-La Guardia this October.

INTERNATIONAL

United expands Latin America network. United Airlines will give travelers more options to Latin America in December. On December 3, it will inaugurate daily 737-700 flights between its Denver hub and Panama City, Panama; and on December 7, it will begin daily 767-300 flights from its Houston hub to Santiago, Chile.

AA slashes Venezuela service. Due to an unresolved dispute with the Venezuelan government over its ability to take money from ticket revenues out of that country, American Airlines plans to cut 38 of its 48 weekly flights to Venezuela on July 1, including all service to Caracas from DFW, New York JFK and San Juan. It will still fly from Miami to Caracas and Marcaibo, but with reduced schedules.

AIRPORTS

Swank new QANTAS lounge at LAX (Photo: QANTAS)

Swank new Onworld lounge at LAX (Photo: QANTAS)

Oneworld debuts LAX facility. Oneworld alliance members Qantas, Cathay Pacific and British Airways cut the ribbon on a new business class lounge in the new Tom Bradley International Terminal at Los Angeles International Airport. It’s open to first or business class passengers on any Oneworld airline, or those with Emerald or Sapphire status. Currently accommodating 400 passengers, it will be expanded by 50 percent by next winter, and a new first class lounge will be added as well.

More pay-for-play lounges. Airspace Lounge has opened its newest facility at San Diego International Airport, between Terminal 2 East and West. Operated by Swissport, Airspace Lounges (which are also at BWI, CLE and JFK’s Terminal 5) are open to all travelers for a daily fee starting at $25, which includes a $10 food and beverage credit; office equipment and showers are also provided. Entry is free for American Express Platinum Card holders and up to two guests.

AmEx recruits top chefs. No word yet on when American Express will open new Centurion Lounges at SFO and LGA, but it said menus at the facilities will be created by renowned chefs. The SFO club’s menu will be directed by Christopher Kostow of the three-Michelin-Starred The Restaurant at Meadowwood in Napa Vallley; the LGA club’s kitchen will be helmed by Cedric Vongerichten of New York’s Perry St, an affiliate of the famous Jean-George restaurant run by his father.

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In Case You Missed It …

>Emirates will use A380 super-jumbos on its SFO and IAH routes starting in December.

>Popular ride-sharing apps like Uber face legal challenges.

>TSA security fees on airline passengers will increase on July 1.

>Ever hear of “smart luggage”? AT&T is working on it.

-Jim Glab & Ian Livingston

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Newer, lighter Emirates A380s coming to SFO, IAH

Trip Report: SAS business class SFO-Copenhagen (PHOTOS)

Is Uber illegal?

Biz Trip: Denver

Minty fresh transcons + AA US Upgrades + Salt Lake fight + United SFO consolidated + Amex/Uber tie up + Tokyo’s newest hotel

Mood lights on at new Virgin America site 

First look: The newest United Club (PHOTOS)

Beer price index helps gauge cost of trips abroad

United’s new copy & paste MileagePlus program

Marriott’s M Club lounge experiment

More transpac + Slim-line seats slammed + More A321s + New SFO club + ATL free wi-fi + New Hilton brand

5 key questions to ask at hotel check in

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Minty fresh transcons + AA US Upgrades + Salt Lake fight + United SFO consolidated + Amex/Uber tie up + Tokyo’s newest hotel

New JetBlue Mint class cranks up on LAX-JFK; coming to SFO in October (Photo: JetBlue)

New JetBlue Mint class cranks up on LAX-JFK; coming to SFO in October (Photo: JetBlue)

AIRLINES

JetBlue introduces transcon business class. This week JetBlue operated the first transcontinental A321 equipped with its new Mint business class, offering 16 lie-flat seats (including four privacy suites) and an array of special amenities and perks. It’s designed to compete with the recently upgraded premium cabins of its transcon legacy competitors, but at a much lower price (currently starting at $599 one way). For now, it’s only on one daily JFK-Los Angeles flight, but will expand as the airline takes on more of the 11 specially-equipped A321s. It will start on the JFK-SFO route on October 26.

AA, US Airways start reciprocal upgrades. American said last week that AAdvantage elites can now upgrade to first class on US Airways within 24 hours of departure on domestic flights (except Hawaii) and those to Canada, Mexico, the Caribbean, Bahamas, Bermuda and Central America. And Preferred-level members of US Airways’ Dividend Miles can do the same on American. The size of carry-on bags on both was also standardized at 45 inches of combined dimensions. The programs are expected to merge fully in 2015, AA said.

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Salt Lake City Airport (Photo: Jim Glab)

Salt Lake City Airport (Photo: Jim Glab)

Alaska invades SLC. Slapping back at Delta for encroaching on its Seattle base, Alaska Airlines last week and this week is laying on seven new routes from Delta’s Salt Lake City hub — Portland, Boise, Los Angeles, Las Vegas, San Diego, San Francisco and San Jose, plus a third daily SLC-SEA flight…Is American’s plan to put a two-class A321 onto the DFW-SFO route this fall a response to Virgin American’s new DAL-SFO service? … Since Delta failed to get the Love Field slots it wanted, it’s now planning four daily DFW-LAX flights instead, starting this fall.

More new international routes open up. Besides its new Dallas/Ft. Worth-Shanghai route, American also kicked off new daily service last week from DFW to Hong Kong with a three-class 777-300ER…Air China last week started flying from Washington Dulles to Beijing’s Capital International Airport four times a week, also with a 777-300ER … Qatar Airways has launched the only non-stops from Miami to the Mideast, flying a two-class 777-200 to Qatar’s new Hamad International Airport … AA’s US Airways unit began code-sharing with joint venture partner Iberia, putting the US code onto the latter’s flights to Madrid from JFK, MIA, BOS, ORD and LAX.

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AIRPORTS

United consolidates at SFO. Just a reminder: Now that United has finished renovating its Boarding Area E in Terminal 3 and added a new United Club there, all of its domestic flights now operate from T3, eliminating the need for connecting travelers to take that awful shuttle under the airport to or from Terminal 1.

Dramatic skyline view from the newest Hyatt in Tokyo (Photo: Hyatt Hotels)

Dramatic skyline view from the newest Hyatt in Tokyo (Photo: Hyatt Hotels)

HOTELS

New luxury hotels in Tokyo, Taipei. Hyatt has added a Tokyo hotel to its upscale Andaz brand. The newly opened, 164-room Andaz Tokyo Toranomon Hills occupies the upper floors of a 52-story tower with sweeping views of the city. It’s between Tokyo Tower and Imperial Palace, not far from the Ginza district. Meanwhile, the Mandarin Oriental Taipei has opened in the heart of Taiwan’s capital near Taipei Shongshan Airport.

Chevy's new Spark CARS

AmEx forges a tie-in with Uber. American Express has inked a partnership deal with the popular ride-finding app Uber, which operates in five dozen U.S. cities. Membership Rewards members who register their cards in the newest version of Uber’s iOS app can earn double program points, or they can use points to pay for rides.

Hertz’ new EVs get 119 MPG equivalent. Hertz has added the 2014 Chevrolet Spark to its fleets at Los Angeles International and San Francisco International airports. The company says the subcompact electric vehicles achieve the greatest fuel efficiency of any EV — the equivalent of 119 MPG combined city and highway driving. They’re also being rolled out at Hertz’ local rental outlets throughout California.

In Case You Missed It

>United’s new transition of MileagePlus to a spending-based program is pretty much a carbon copy of Delta’s.

>Have you tried out Marriott’s new M Club Lounge concept yet? Here’s some background.

>Virgin America has rolled out an innovative redesign of its website.

>Amtrak is taking bids for a project to boost capacity and increase speeds of on-board Wi-Fi for its Northeast Corridor trains.

-Jim Glab

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Check out these popular recent TravelSkills posts:

Mood lights on at new Virgin America site 

First look: The newest United Club (PHOTOS)

Beer price index helps gauge cost of trips abroad

United’s new copy & paste MileagePlus program

Marriott’s M Club lounge experiment

More transpac + Slim-line seats slammed + More A321s + New SFO club + ATL free wi-fi + New Hilton brand

Flying on a brand new United 787 Dreamliner

The sad state of summer airfares to Europe

Tip: What exactly is “high tea?”

Feast your eyes on United’s new London lounges (PHOTOS)

Economy comfort gets an upgrade (for some)

Late summer airfare sale starts TODAY

5 key questions to ask at hotel check in

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More transpac + Slim-line seats slammed + More A321s + New SFO club + ATL free wi-fi + New Hilton brand

Seattle (pictured) nabs two new nonstops to Asia (Photo: Jim Glab)

Seattle (pictured) nabs two new nonstops to Asia (Photo: Jim Glab)

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AIRLINES

U.S. carriers launch new transpac routes. Transpacific travelers are getting several new options this month. Delta last week started daily non-stops from Seattle to Seoul, and on June 16 will add daily flights from SEA to Hong Kong. At San Francisco International, United plans a June 9 start for non-stop 787 service to Chengdu, China three times a week. (TravelSkills will be on the inaugural flight so stay tuned for our report!) And June 11 is the launch date for American’s new daily non-stops between Dallas/Ft. Worth and Shanghai Pudong. Meanwhile, Cathay Pacific last week added a fourth daily frequency to its LAX-Hong Kong route, and Etihad kicked off daily Los Angeles-Abu Dhabi transatlantic flights.

Survey slams slim-line seats. Those new slim-line seats that some airlines are installing in economy class aren’t a big hit with passengers, according to a new Tripadvisor survey of 4,300 flyers. Almost two-thirds said the slim-line seats are less comfortable than traditional seating. Uncomfortable seating remains air travelers’ top complaint (73 percent), followed by high fares and fees (66 percent), flight delays (45 percent), long waits at security (35 percent) and whiney kids (32 percent). Have you spent much time in slim-line seats yet? What did you think?

Delta's new A321s will be made in Mobile, Alabama (Airbus)

Delta’s new 195-seat Airbus A321s will be made in Mobile, Alabama (Airbus)

Airlines go for A321s. After years of adding Airbus A319 and A320 narrow-bodies to their fleets, U.S. carriers are now trending toward the larger A321. Delta just ordered 15 more (for a total of 45, starting in 2016); American selected specially-configured A321s for its new transcon fleet, and JetBlue will use them for its new premium-cabin (Mint) transcon service as well. What’s the attraction? They can carry many more passengers (e.g., 192 seats on Delta’s version, vs. 150 for its A320s) for almost the same amount of fuel burn.

Eagle getting new jets. American Airlines has taken delivery of the first of 30 new CRJ-900s that will fly under the American Eagle banner. They’ll have 12 first class, 32 Main Cabin Extra and 32 main cabin seats, and they’ll be equipped with Gogo Wi-Fi technology. No word yet on which routes get them first.

US Airways adds code-shares to Germany. American Airlines has long had code-sharing with oneworld partner airberlin, and now AA affiliate US Airways does too. US Airways’ code has gone onto airberlin flights from ORD, MIA and JFK to Berlin; and from MIA, JFK and Ft. Myers, Fla. to Dusseldorf.

2 most popular TravelSkills posts last week: 5 key questions to ask at hotel check in | Tip: What exactly is “high tea?”

AIRPORTS

Free Champers at the brand new United Club at SFO on opening day! (Photo: Chris McGinnis)

Free Champers at the brand new United Club at SFO on opening day! Stay tuned to TravelSkills for a slideshow! (Photo: Chris McGinnis)

New UA Club at SFO. United recently opened a temporary 5,000-square-foot United Club at San Francisco International. It is located on the mezzanine level over the corridor connecting the new Boarding Area E with Boarding Area F. The temporary 100-seat club is expected to be open for only 16 months while a brand new United Club is being built nearby. It supplements existing Clubs in T3’s Boarding Area F Rotunda and the International Terminal. TravelSkills was there with a camera on opening day so stay tuned for a slideshow! 

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ATL offers free Wi-Fi. Travelers at Atlanta Hartsfield Jackson can now access the Web anywhere, for no charge, using a system operated by ATL itself. Previously, a $4.95 fee applied. “The lack of free Wi-Fi put our airport at a competitive disadvantage and it was the number one complaint we would receive from our customers,” a spokesman said. Have you had a chance to try it yet? Let us know about your experience in the comments below! 

HOTELS

Hilton adds a new brand. Like Marriott’s Autograph Collection, Hilton Worldwide has created a new brand of independently owned and operated hotels that will participate in Hilton’s reservations and marketing networks and its HHonors program. Initial members of the new Curio-A Collection by Hilton are the SLS Las Vegas; Sam Houston Hotel, Houston; Hotel Alex Johnson, Rapid City, S.D.; and Franklin Hotel, Chapel Hill, N.C.

The brand new Park Hyatt Vienna is open! (Photo: Hyatt)

The brand new Park Hyatt Vienna is open! (Photo: Hyatt)

New hotels from Hyatt, Loews. Hyatt has opened its first hotel in Austria. The Park Hyatt Vienna, on Am Hof Square, is a rebuild of a 100-year-old bank. Meanwhile, an early July closing is expected for Loews Hotels’ acquisition of the Graves 601 Hotel Wyndham Grand in downtown Minneapolis; and the Radisson Plaza Hotel Minneapolis will be rechristened the Radisson Blu July 7 after a massive renovation.

In Case You Missed It…

>There are five questions you should always ask when checking into a hotel.

 >Take a tour of United’s first and business class lounges at London Heathrow’s brand-new Terminal 2.

>Pricing your summer trip to Europe? Be prepared for sticker shock!

>June 30 is the launch date for the reincarnation of 1980s low-fare carrier PEOPLExpress, operating three routes out of Newport News, Va.

–Jim Glab 

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Flying on a brand new United 787 Dreamliner

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Economy comfort gets an upgrade (for some)

Late summer airfare sale starts TODAY

5 key questions to ask at hotel check in

JetBlue goes transpac? + Seattle battle + More 787s + Dirty planes + Centurion Lounge at MIA + New hotels for ATL SFO

Biz Trip: New York City

The most unusual Virgin breakfast

5 insider groups for ultra-connected travelers

An update on email frequency – note from Chris

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JetBlue goes transpac? + Seattle battle + More 787s + Dirty planes + Centurion Lounge at MIA + New hotels for ATL SFO

JetBlue hopes to be able to sell these Singapore Air seats as its very own with a proposed code share agreement (Photo: Chris McGinnis)

JetBlue hopes to be able to sell these Singapore Air seats as its very own with a proposed code share agreement (Photo: Chris McGinnis)

JetBlue adds transpacific service (kinda). Most of JetBlue’s code-sharing deals with foreign carriers are unilateral — i.e., the partner’s code goes on domestic JetBlue flights, but not vice-versa. But now JetBlue wants government approval for a new partnership with Singapore Airlines that puts JetBlue’s code onto flights from San Francisco to Singapore via Hong Kong and via Seoul; from LAX to SIN via Tokyo Narita; and from New York JFK to SIN via Frankfurt. Singapore’s code would go onto 16 domestic JetBlue routes.

‘Battle for Seattle’ heats up. Alaska Airlines and Delta are ramping up efforts to outdo each other with new Seattle routes. In the latest round, Alaska said that next spring, it will add 27 more daily departures at SEA, to destinations including Boise, Boston, Chicago, Denver, Fairbanks, Palm Springs and Sacramento. That’s in addition to new service starting this spring and summer to New Orleans, Tampa, Baltimore, Detroit and Albuquerque.

Southwest Airlines mobile boarding passes now available at all US airports

Southwest Airlines mobile boarding passes now available at all US airports

Meanwhile, Delta plans to add SEA service to Spokane and Calgary on November 3, and to Maui, Bozeman, Los Cabos and Puerto Vallarta on December 20.

Southwest finishes boarding pass rollout. Southwest Airlines said its passengers at airports throughout the U.S. can now use mobile boarding passes on smartphones and other electronic devices, and that its iOS and Android apps have been upgraded to provide flight status, boarding position and gate information. “Travel information will update in the app beginning 24 hours prior to a flight allowing customers to check in and access their mobile boarding pass from the homepage,” Southwest said.

New 787 routes coming. After the troubled rollout of the 787 Dreamliner, the FAA seems to be gaining confidence in the aircraft. Boeing said the agency will now allow 787s to fly routes that take them up to five and a half hours from the nearest airport; the previous limit was three hours. Air Canada, which starts flying its first 787 next month between Toronto-Tokyo Haneda, has revealed plans for the interiors of its international Dreamliners. And pilots at American Airlines have started 787 training; the first of its 42 Dreamliners arrives in November, although AA hasn’t yet said where it will fly them.

Study: Aircraft interiors are bug-friendly (esp seat pockets). Here’s a cautionary tale for travelers: A two-year FAA-funded study conducted by Auburn University found that dangerous bacteria can survive for up to a week on surfaces that passengers come in contact with aboard commercial airlines — “particularly the porous material such as arm rests and seat pockets,” the researchers said.  

AIRPORTS

Inside the big bright new Queen's Terminal (T2) at London Heathrow (Photo: Chris McGinnis)

Inside the big bright new Queen’s Terminal (T2) at London Heathrow (Photo: Chris McGinnis)

Heathrow’s new T2 opens. London Heathrow’s brand-new Terminal 2 will open for business this Wednesday, June 4, when United moves its operations there from Terminals 1 and 4. The new T2 will bring together all 23 Star Alliance carriers at LHR, as well as Aer Lingus, Virgin Atlantic’s Little Red and Germanwings, with moves scheduled over the next several months. The airport also issued a list of all the new shops and restaurants in T2. The spacious new terminal replaces the old T2, which was demolished in 2009. Known as the Queen’s Terminal, it will be dedicated by Her Majesty on June 23. Check out the TravelSkills slideshow from our sneak peek at United’s posh new business and first class lounges at T2!

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AmEx lounge coming to MIA. But who knows when? American Express announced plans to open an 8,000-square-foot Centurion Lounge — its fifth — at Miami International, although it didn’t give an opening date. AmEx already operates lounges at DFW and LAS, and plans to open others this year at New York LaGuardia and San Francisco International. For some strange reason, American Express is being coy about opening dates for all these lounges…

HOTELS

Atlanta, San Francisco get new hotels. Hyatt Hotels has cut the ribbon on what it calls “the first new full-service build in Atlanta’s Central Perimeter market in 25 years” — the 177-room Hyatt Atlanta Perimeter at Villa Christina. It’s inside the Perimeter and minutes from the Buckhead neighborhood at 4000 Summit Boulevard. In San Francisco, the 153-room boutique Hotel G has opened at 386 Geary Street; it’s a remake of the former Hotel Frank/Fielding Hotel.

In Case You Missed It…

>Check out our new guide to secret social media sites for business travel insiders.

>Is InterContinental Hotels Group going to be absorbed by Starwood?

>The 116 Protea Hotels in Africa and the Middle East that Marriott recently acquired can now be booked through Marriott central reservations and Marriott.com.

>Delta has resumed seasonal JFK-Copenhagen service, and United has done the same in the Chicago-Edinburgh market.

Please join the 25,000+ people who read TravelSkills every month! Sign up here for one email per day updates!

–Jim Glab

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Biz Trip: New York City

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An update on email frequency – note from Chris

Bigger, better RJs + Virgin website + More premium economy + ATL roadways + SFO on-airport hotel

Huge hotel mash-up in the works?

Marriott’s 4,000th hotel opens

Unusual collection: Airline amenity kits (photos)

Surviving “tourist season” at the airport: Chris on CNN

5 new business class hotels in Boston

Virgin Atlantic to fly to Atlanta!


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Bigger, better RJs + Virgin website + More premium economy + ATL roadways + SFO on-airport hotel

2x2 economy seating (but tight overhead bin space) on a Delta Embraer 175 (Photo: Chris McGinnis)

2×2 economy seating (but tight overhead bin space) on a Delta Embraer 175 (Photo: Chris McGinnis)

More bigger, better regional jets. United’s first new 76-seat Embraer 175s started flying last week, configured with 12 seats in United First, 16 in Economy Plus and 48 seats in Economy Class.  Passengers flying in United First have access to in-seat power ports. United Express/SkyWest put the first aircraft into Chicago-Boston and Chicago-Washington D.C. (DCA) service; it will be used on the Chicago-Minneapolis route starting June 5; Chicago-Atlanta, Houston-Atlanta and Houston-New Orleans beginning June 15; and Chicago-New York LaGuardia June 23. These “regional” jets are actually pretty comfortable with larger windows and 2×2 economy seating. Delta currently uses the Embraer 175 jets on its popular California Shuttle flights. American recently put in an order for 60 more. One of the biggest downsides of the Embraers is limited overhead bin space. However, the Brazilian manufacturer is thankfully adding 40% more space in overhead bins on its next generation of E-jets— large enough to handle the standard carry-on size bag…and then some. Have you flown on an Embraer yet? Leave your comments below. 

New avatars and icons on the playful new Virgin America website

New avatars and icons on the playful new Virgin America website

New Virgin website sneak peek. Spunky Virgin America is currently beta-testing a new website with a group of its most frequent customers and business partners. As you might expect, the site is faster and feels fresh, visually appealing, a little funky and fun. Enhancements include colorful new avatars and icons, full-screen booking, and new responsive design that works across multiple device types. It also is introducing a new, foldable “back pocket boarding pass” that makes a lot of sense. The site is expected to go live in coming weeks. Which airline website do you like the best? Which one is the best designed? Please leave your comments below. 

Southwest opens books on new Love Field routes. Southwest Airlines has started selling its new routes out of Dallas Love Field, which will begin after the federal Wright Amendment expires this fall. It will offer multiple daily flights on all the routes, which include (starting October 13) Baltimore/Washington, Chicago Midway, Denver, Las Vegas, Los Angeles, Orlando and Washington Reagan National; and (starting November 2) Atlanta, Ft. Lauderdale, Nashville, New York LaGuardia, Phoenix, San Diego, Orange County (Calif.) and Tampa Bay. Notably absent from this list (given all the noise about SFO-based Virgin America soon flying to Love Field) are nonstops to Bay Area airports.

DOT proposes new disclosure rules for airline pricing. Just as the U.S. airline industry is shepherding a bill through Congress to kill a Transportation Department rule that advertised air fares must include all government taxes and fees, DOT has now come out with a new proposed rule to make airlines be more upfront with travelers about the carriers’ own passenger fees. DOT wants airlines to clearly spell out their fees for first and second checked bags, carry-on items, and advance seat assignments. “Currently, fees for additional services are often difficult to determine when searching for airfares,” DOT said. Airline industry attempts to fight back on these pro-consumer moves claiming they want “more transparency” just does not pass the smell test.

Obama wants faster processing for international arrivals. Citing the success of automated passport control kiosks in cutting line time at airports like O’Hare and DFW, President Obama last week ordered federal agencies to work with airports and the private sector to reduce processing time for arriving passengers at 15 major gateway airports. “These action plans could include automating paper Customs and Border Protection Form I-94, implementing Automated Passport Control kiosks, expanding the DHS Global Entry program, and airports entering into voluntary partnerships with stakeholders to provide increased services on a reimbursable basis,” the White House said.

Please join the 25,000 people who read TravelSkills every month! Sign up here for one email per day updates!
Here's a look at a mock up of Lufthansa's new premium economy seats (Photo: Lufthansa)

Here’s a look at a mock up of Lufthansa’s new premium economy seats (Photo: Lufthansa)

Lufthansa starts selling Premium Economy seats. Lufthansa is now taking reservations for the first of its new Premium Economy seats, which will be available starting December 10 between Chicago-Frankfurt and Washington Dulles-Frankfurt, on the airline’s 747-8s. The seats are wider than regular economy seats and feature 38-inch pitch. Along the same lines… Singapore Airlines has announced that it will add premium economy to its B777 and A380s starting in late 2015.

Qatar introduces all-business-class service. The concept has been tried on transatlantic and transpacific routes with limited success, but now Qatar Airways is offering an all-business-class service on one of its six daily flights between Doha and London Heathrow. Qatar is using an Airbus A319 with 40 fully-flat reclining seats in a 2×2 configuration.

Dear Readers: We now have a new email distribution option allowing you to choose to get TravelSkills updates one time per day, OR one time per week. Click here to update your subscription

–Chris McGinnis

AIRPORTS

ATL expands roadway access from the north. Travelers approaching Atlanta Hartsfield-Jackson from the north will have it easier now that the airport has opened a permanent three-lane roadway to the domestic terminal, replacing a temporary two-lane detour route that has been in place for the past several months.

SFO plans to build on-site hotel. San Francisco International Airport officials have started taking proposals from potential hotel operators to run a 400-room, four-star business hotel to be built on airport property near the Interstate 101 off-ramp. The hotel is expected to open in 2017.

New business hotels in Denver, Cleveland. The historic Colorado National Bank Building at 17th and Champa streets in downtown Denver has a new life as Marriott’s 230-room Renaissance Denver Downtown City Center, which opened this month. Meanwhile, Starwood Hotels cut the ribbon on the 484-room Westin Cleveland Downtown, next to the new Global Center for Health Innovation & Convention Center; it’s a $74 million rehab of the former Crowne Plaza.

In Case You Missed It…

>Delta and Virgin Atlantic will swap a pair of transatlantic routes this fall– bringing Virgin Atlantic flights to Atlanta for the first time

>Turkish Airlines has started flying from Boston to Istanbul.

>Holders of Chase Sapphire Preferred, Ink Plus and Ink Bold cards can now transfer Ultimate Rewards points to Singapore Airlines’ Krisflyer program.

>Air France will begin daily seasonal service from Minneapolis-St. Paul June 2.

Please join the 25,000 people who read TravelSkills every month! Sign up here for one email per day updates!

–Jim Glab & Chris McGinnis

Check out these popular recent TravelSkills posts: 

Huge hotel mash-up in the works?

Marriott’s 4,000th hotel opens

Unusual collection: Airline amenity kits (photos)

Surviving “tourist season” at the airport: Chris on CNN

5 new business class hotels in Boston

Virgin Atlantic to fly to Atlanta!

4 warning signs of a long hot summer

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Runway closure at SFO to impact summer travel

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London’s highest hotel opens + More Delta to Europe + Southwest/AirTran integration + Ranking frequent flyer programs +

Check out the view from a desk in a room a London's newest hotel. See below for details (Photo: Chris McGinnis)

Check out the view from a desk in a guestroom a London’s newest, tallest hotel. It’s located south of the Thames. See below for details (Photo: Chris McGinnis)

AIRLINES

Delta boosts Europe service from JFK, ATL. On June 16, Delta will kick off new year-round daily service between New York JFK and Zurich, using a 767-300ER; the airline also recently started seasonal daily A330-300 flights from JFK to Rome. From its Atlanta hub, Delta said that this coming winter it plans to increase European frequencies as well, offering four flights a day to both Paris and Amsterdam in conjunction with joint venture partners Air France and KLM.

Southwest expands mobile boarding passes; relaunches credit card; will end AirTran program. Southwest Airlines, which was slow to start out with mobile boarding pass technology, is catching up. Previously available only in at Dallas-Love, Houston-Hobby and Austin airports, the airline’s mobile passes are now offered to passengers flying out of Baltimore/Washington, Phoenix, Orlando, Denver and Chicago Midway. Meanwhile, Southwest has started to notify members of subsidiary AirTran’s frequent flyer program that the latter’s A+ Rewards plan will be fully integrated into Southwest’s Rapid Rewards program in November. The Southwest Airlines Rapid Rewards Premier Credit Card is now offering a 25,000 points sign up bonus  (enough for a roundtrip flight) after spending just $1,000 in first three months, plus a 6,000 point bump every year on your cardmember anniversary. 

Survey: Alaska’s Mileage Plan is tops in member satisfaction. Members of Alaska Airlines’ Mileage Plan frequent flyer program are more satisfied than those in other carrier loyalty programs, according to the results of a new survey by J.D. Power and Associates. Southwest’s Rapid Rewards ranked second, followed by JetBlue’s TrueBlue. J.D. Power doesn’t assign specific scores to United, Delta and American, but rather describes their loyalty member satisfaction levels as “about average.” It looks like United’s Mileage Plus program did a bit better than American AAdvantage and Delta SkyMiles, which tied. US Airways Dividend Miles program was at the bottom. Virgin America was not included in the survey, but there’s no explanation as to why not.

Frontier's animal emblazoned planes (tails and even winglets) coming to Dulles (Photo: Lynn Friedman / Flickr)

Frontier’s popular animal-emblazoned planes (tails and even winglets) coming to Dulles (Photo: Lynn Friedman / Flickr)

Frontier adds a big presence at Washington Dulles. Denver-based Frontier Airlines, now an ultra-low-cost carrier (i.e., it recently started charging a fee for overhead bin carry-on bags), will invade new turf this summer when it starts flying out of Washington Dulles to 14 destinations. On August 19, it will begin service from IAD to Atlanta (6x per week), Charlotte, Orlando, Minneapolis/St. Paul, and Tampa. On September 8, it will add flights to Chicago O’Hare, Cincinnati, Detroit, Fort Lauderdale, Las Vegas, Memphis, Fort Myers, St. Louis and Jacksonville/St. Augustine.

American unveils new routes for the fall. American Airlines will add eight new routes to its domestic network in the months ahead, operated as American Eagle or US Airways Express service. Grand Rapids-Charlotte and Grand Rapids-Philadelphia flights start September 3. Routes kicking off October 2 include Charlotte-Evansville, Ind.; Charlotte-Ft. Wayne, Ind.; Chicago-Bismarck, N.D.; Dallas/Ft Worth-Bismarck; Philadelphia-Ft. Wayne and Phoenix-Cleveland.

AIRPORTS

United and Delta offering posh pick ups at LAX (Photo: United)

United and Delta offering posh planeside pick ups at LAX (Photo: United)

United adds tarmac transfers at LAX. Selected United Global Services and United Global First customers at Los Angeles International Airport can now make flight connections in style via a chauffeur-driven Mercedes across the tarmac. This new trend in premium pampering was started by Delta (with Porsches) and then picked up by United, which already offers it at Chicago-ORD, Houston-IAH, Newark-EWR and SFO.

Atlanta & Charlotte airports get new automated passport kiosks. Both Atlanta Hartsfield-Jackson and Charlotte Douglas International Airport have deployed new automated passport control kiosks that should help to speed up the entry process for U.S. citizens who are not members of Customs and Border Protection’s Global Entry trusted traveler program. The self-service touch-screen kiosks can reduce line time by 20 to 50 percent. Charlotte also got a new application center for travelers who want to join TSA’s PreCheck program.

New American Eagle gates debut at DFW. Dallas/Ft. Worth International Airport this month opened a new 10-gate concourse extension of Terminal B to handle American Eagle regional jet flights. The 20,000-square-foot extension has charging stations, free Wi-Fi and “a comfort zone seating area,” and its entrance is adjacent to a Skylink station.

HOTELS

Business properties open in London, Washington. It opened several months behind its original schedule, but officials of Shangri-La Hotels this month finally cut the ribbon on the group’s first London property, with 202 rooms occupying floors 34 through 52 of The Shard, an 87-story pointed tower near London Bridge (south side of the Thames) that claims to be the tallest building in western Europe. Shangri-La Hotel At The Shard has guestrooms with floor-to-ceiling windows and nightly rates starting at $759. (TravelSkills editor Chris McGinnis was there last month for a sneak peek and snagged the photo above.) Meanwhile, Marriott’s newly opened Marriott Marquis Washington D.C., linked to the Walter E. Washington Convention Center, is the largest in the nation’s capital with 1,175 rooms.

In Case You Missed It….

>Potentially delay-inducing runway construction got off to a good start last week at SFO– on Sunday, delays did not exceed one hour for most of the day.

>Virgin America last week won two gates at Dallas Love Field.

>Members of Marriott Rewards can now earn up to 2,000 points a month for their social media activity.

>Booked your vacation flights yet? Don’t wait: The volume of U.S. air travel this summer is expected to be the highest in six years.

–Jim Glab


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Virgin gets Love + Unusual SFO car wash + United to Tokyo Haneda + UberXL

Virgin America pulled out it's biggest gun in Dallas...and won! (Photo: Virgin America)

Virgin America pulled out its biggest gun in Dallas (Richard Branson)…and won! (Photo: Virgin America)

LOVE. After an unexpectedly contentious battle, Dallas city managers gave Virgin America the go ahead to operate flights from two gates at close-in and convenient Love Field. This is good news for business travelers for two reasons. 1) It will provide a new, convenent alternative to DFW for those with business in downtown Dallas. 2) It could eventually mean more options for one stop flights (via Dallas) to East Coast cities– and more east coast cities could land new Virgin flights.  Service begins in October. [more…]

CAR WASH. Last week, an unusual new car wash service debuted at San Francisco International. Here’s how it works. You park your car in any on-airport lot, noting the location. Lock up and keep your keys.  Then you log on to BuyMyWash.com and enter the make/license and location of your car, and the type of wash you want. (Rates for a car range from $19.95-$29.95) Then the mobile car washing service comes by and washes your parked car, using “only about a half-gallon of water for each wash, with virtually no runoff or overspray” according to SFO. The service is also available at Houston Intercontinental and Hobby airports. 

TOKYO. Today, United Airlines announced that it will crank up new nonstops from SFO to Tokyo Haneda airport starting Oct 23. Haneda airport is a much better option for travelers with business in central Tokyo because it’s only about 30 minutes south of central city whereas Narita is more than an hour to the east. United will split its current twice a day service to Tokyo, with one flight a day to Narita and the other to Haneda. Star Alliance partner ANA has a huge hub at Haneda for connections to other Asian cities. Currently Japan Airlines offers nonstops from SFO to Haneda. Delta’s daily nonstop to Narita ended earlier this year.

MORE UBER. The amazing phenomenon that is Uber has come out with yet another flavor this week in San Francisco: UberXL, a more affordable option for SUV trips. Instead of those gargantuan Yukons or Suburbans that you probably feel guilty gallivanting about town in, UberXL uses smaller Pathfinders, Highlanders or Explorers that can hold up to six passengers. Rates are 50% less than standard SUV rates. No word yet on the service in other cities served by Uber. Speaking of Uber, London black taxicab drivers plan to stage a slow down next month to protest the rapid increase in Uber use.  Get $10 off your first Uber ride by using this link. 

UberXL

–Chris McGinnis


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Norwegian Air + Virgin’s biggest gun + 60,000 card point bonus + Uber Chicago + Southwest slow down

Norwegian Air's first flight limps in 7 hours late (Photo: Oakland Airport)

Norwegian Air’s first flight limps in 7 hours late from Stockholm (Photo: Oakland Airport/Facebook)

NORWEGIAN AIR’S SLOW START. Norwegian Air’s inaugural Boeing 787 Dreamliner flight from Stockholm to Oakland arrived at 1:30 am last Sunday morning, about seven hours late, due to mechanical issues. The flight was scheduled to arrive at 6pm for a big welcome party from the mayor, media and other dignitaries), then turn around and depart for Stockholm at about 7:30 pm. Norwegian Air will operate two weekly flights between Oakland and Stockholm on Tuesdays and Saturdays. Starting May 28th, it will add three weekly flights between Oakland and Oslo on Mondays, Wednesdays and Fridays.

VIRGIN IN DALLAS. Virgin’s vision of a new mid-country hub at Dallas Love Field is still up in the air. Even though the Dept of Justice has given Virgin the nod, it’s not a done deal until the Dallas City Council gives its blessing. Virgin has mounted a vigorous campaign for the gates, and is bringing in its biggest gun, Richard Branson, to help with the lobbying effort. See the video above for a look at his clever antics to woo the Texans.

SFO SLOW? Don’t forget that the shutdown of two of SFO’s four runways goes into effect next Saturday, May 17, the effect of which is currently unknown. (But we are hoping for the best!) Let us know if the runway shutdown impacts your trips.

UBER IN CHICAGO. Uber is bumping up against the taxicab/limo machine in Chicago, which has put a temporary ban on UberX pick-ups at O’Hare and Midway airports. UberX fares from ORD to the city run $27 to $37. What’s interesting there is that Ari Emanuel, Mayor Rahm Emanuel’s brother, holds a stake in Uber, according to the Chicago Sun Times. Speaking of UberX, did you know that it recently added a $1 “Safe Rides Fee” for rides in SF? What cities do you WISH had Uber that don’t? Please leave your comments below. Have you tried Uber yet? If not, use our link and you’ll get $10 off your first ride! (Did you know that non-surge UberX rides SFO to/from the city are now cheaper than cabs?)

New United Club at BOS offers excellent views of runways and the harbor.

New United Club at BOS offers excellent views of runways and the harbor.

UNITED IN BOSTON. United has finally consolidated its Boston Logon operations at the airport’s shiny new $170 million Terminal B. (From previous dual locations in A and C) The new digs include an 8,000 square foot United Club. Have you seen it yet? What did you think?

SOUTHWEST SLOWDOWN. Southwest Airlines is taking some heat for its unfortunate fall from grace when it comes to on time performance. It came in 12th place in 2013, behind all the big legacy carriers with only 77% of flights arriving on time. Southwest is now saying that it’s adjusting schedules and slowing down its quick turn around time. Much of this has to do with Southwest moving into crowded east coast markets and filling up larger planes with more passengers, which take longer to board. Have you noticed a big change in Southwest on time performance? Leave your comments below. 

–Chris McGinnis


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Delta upgrades coach kits + Sky Club upgrades + AirTran/Southwest consolidation

Delta's new economy class amenity kit

Delta’s new economy class amenity kit

ECONOMY AMENITY KITS RETURN TO DELTA FLIGHTS…Traveling on a long-haul international flight with Delta this summer? Well, there will be some nice perks coming your way. Taking a tip from its new transatlantic partner Virgin Atlantic, Delta is introducing new amenity pouches on overseas flights including socks, eyeshades, earplugs, and softer headsets. In addition, each passenger gets a large bottle of water to tide them over between drink services. On long-haul transatlantic flights to the U.S., economy passengers will enjoy a new mid-flight ice cream service.

AIRTRAN DROPS WATER BOTTLES FROM BUSINESS CLASS…As part of the effort to integrate Air Tran into Southwest, business class passengers on AirTran will no longer receive individual Dasani water bottles on aboard. Water will continue to be served by the glass, and the brand will switch to Deja Blue canned water. If passengers would like the entire can, they are welcome to request it. This comes after the larger snack basket was downgraded to Southwest snack boxes in the front cabin. Perhaps, management is trying to train AirTran regulars that Southwest is an egalitarian, one-cabin airline.

Delta's Sky Club at ATL (Chris McGinnis)

Delta’s Sky Club at ATL (Chris McGinnis)

SKY CLUB IMPROVEMENTS IN DECISION PHASE…Now that Delta’s trial run on boosted amenities in Sky Clubs has completed, it is time to tally the results and weigh the feedback with what is economically feasible to implement. Amenities ranged from hot soup and energy bars to smoothies and sandwiches across the system. Some clubs, like Dallas/Ft. Worth, had massage stations, which received excellent feedback from those that tried them. No decisions have been made yet on what to keep, but the changes (to coincide with the increased pricing for membership and slashing of guest privileges) are expected to be implemented later this year. Stay tuned!

GOURMET BURGERS LAND AT ATL…Fly Burgers opened this month on concourse B luring passengers with its juicy burgers, hot fries, creative salads, and milkshakes. The menu includes clever burger creations including the Korean Kimchee and Holy Guacamole burgers. Have you had a bite yet?

THIS JUST IN…. from Southwest Airlines regarding the integration of AirTran’s A+ Rewards and Southwest Rapid Rewards: 

We are nearing the final stages of integration, including the complete transition of all A+ Rewards accounts to Rapid Rewards. This process will begin on November 2, 2014. Rest assured your A+ Rewards Credits are safe and we are committed to making this a smooth transition. Here are a few key dates to know for this transition:

  • The last day to earn A+ Rewards Flight Credits will be November 1, 2014.
  • The last day to redeem A+ Rewards Credits will be November 1, 2014.
  • Existing A+ Rewards Chase Cardmembers will begin earning Rapid Rewards Points in late October. More details about receipt of a replacement for your A+ Rewards Credit Card with a new Southwest Airlines branded credit card will be forthcoming from Chase prior to the end of October.
  • The last day to earn credits with Hertz®, e-Miles®, and e-Rewards® will be September 30, 2014

Your A+ Rewards account will be closed on November 2, 2014. We will convert your active A+ Rewards Credits to Rapid Rewards Points at a ratio of one A+ Rewards Credit = 1,200 Rapid Rewards Points. We plan to complete this process as quickly as possible.  Please note that your credits will not automatically convert to Rapid Rewards Points prior toNovember 2, 2014. However, as a Rapid Rewards Member, you may still use Rewards Conversion to transfer your credits between programs. With this option, you can enjoy all 90+ destinations served by Southwest Airlines and AirTran Airways.


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ATL wants more + Better Delta headsets + New SKY mag

Too many Delta tails at ATL? Which new airline would you like to see? (Photo: Atlanta Airport)

Too many Delta tails at ATL? Which new airline would you like to see? (Photo: Atlanta Airport)

ATLANTA AFTER NEW INTERNATIONAL ROUTES…Even thought it remains the busiest airport in the world, ATL officials are wooing airlines to launch even more new international routes from Hartsfield Jackson. As an incentive to a newcomer, ATL is making up to to $2 million available for promotional purposes including waived landing fees. Destinations in developing economies like Brazil, China, India, and South Africa are eligible for extra incentives. This would be the first time Atlanta has made such an offer, but it is a common tool used by airports globally to gain new destinations. Which new airline would you like to see land at ATL? Please leave your comments below! 

NEW HEADPHONES…Delta is launching new softer, in-ear headphones to replace the scratchy, hard plastic ones in use now. The new pair is similar to what American Airlines uses, which features a padded, in-ear bud that is more comfortable and provides improved sound quality. These ear buds will also be provided to passengers traveling on long-haul flights in economy. Delta BusinessElite customers get upgraded noise canceling headphones for better audio quality on the entertainment systems and quieter ambiance for sleeping.

Delta's London Heathrow ops are spread between Terminals 3 and 4.

Delta’s London Heathrow ops are now spread between Terminals 3 and 4.

DELTA SPLITS HEATHROW OPERATIONS…Delta has split some of its London Heathrow operations so that flights to JFK, Boston, and Seattle/Tacoma now depart from Virgin Atlantic’s Terminal 3. This provides eligible passengers on those flights with access to Virgin’s famed Clubhouse with restaurant menus, lengthy bar, spa, and salon service. Flights to Atlanta, Detroit, and Minneapolis/St. Paul will continue to operate from Terminal 4. It is unclear why flights to three major hubs are excluded from the terminal move, but perhaps space is an issue. SkyTeam partners Aeroflot, Air France-KLM, Alitalia, and Kenya Airways among others continue to operate from Terminal 4.

ALASKA DROPS ATL-PORTLAND ROUTE…Alaska and Delta Air Lines are duking it out on the West Coast, but Alaska is throwing in the towel on Atlanta to Portland, Oregon. Effective Sept. 1, the flight will end although Alaska will continue flying nonstop between Atlanta and Seattle/Tacoma.

Screen Shot 2014-04-29 at 8.36.10 AMDELTA LAUNCHES NEW SKY MAGAZINE LAYOUT…This month, Delta has launched a redesigned issue of Sky magazine. Have you seen it? Delta says Sky is the most read in-flight magazine in the world and the new style will place a bigger emphasis on the interests of business travelers. Everything from business, innovation, people, travel, and culture will be included with an emphasis placed on places where Delta flies. The magazine is available for complimentary download via the Delta iPad app and is also sold on newsstands. (Have you noticed the change? Would you buy it?)

ATLANTA AIRPORT TERMINAL HOTEL BEING CONSIDERED…Airport officials have announced they are studying the idea of building a hotel within or adjacent to the airport terminal itself. The airport is working with consulting firms to decide how or if it is a reasonable addition although there is no information on where the hotel might be located. While there are numerous hotels within close proximity, it would be especially convenient for travelers to have an onsite option like the Westin inside Detroit Airport, or many others. Have you ever stayed over at an in-airport hotel? Please leave your comments below. 

 


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Business class fare sales + JetBlue dumps bevy of flights

Norwegian Air is upsetting the apple cart on transatlantic fares for summer trips

Norwegian Air’s business class fares to Europe are upsetting the apple cart for summer fares

If you are planning to hit the skies this summer and would like to fly in business class, keep an eye on business class fares in coming weeks. They have been all over the map during the last few weeks, with some deal sites posting biz class round trips Europe for as little as $2,200. (That’s an incredibly good deal, especially from California cities.)

Airlines are in a quiet fare war, which appears to be the result of low-fare upstart Norwegian Air barging into the US to Europe market. (Its Boeing 787 flights from Oakland to Stockholm, Oslo and Copenhagen crank up in May.) This has forced SAS to drop its prices…and now US airlines are following suit. Norwegian Air does not offer business class, but it does offer a premium economy seat that’s equivalent to US domestic first class– a big seat with plenty of legroom, but it does not recline into a flat bed.

Below are some examples of summer business class sale fares I’ve found with a cursory search for July-August trips from SFO today. These could periodically dip by more than $1,000 as they did this week, so if you are interested, set up fare alerts or keep checking airline sites. (Norwegian’s premium economy fares are even lower.)

Peak summer season economy class airfares from the West Coast to Europe will likely hit $2,000 round trip during the July-August peak this year. If faced with a fare like that, it might make good sense to just pay the extra grand or so for a nice big seat at the front of the plane, right?

Keeping in mind that business class from West Coast to Europe typically runs in the $5,000-$7,000+ range, here is what’s currently on offer in business class:

  • SFO-Copenhagen or Oslo or Stockholm SAS $3,027 (Norwegian Air’s premium economy is about $1,900)
  • SFO-Paris American/British Air one stop $3,859
  • SFO-Frankfurt United nonstop $3,758
  • SFO-Rome Virgin Atlantic one-stop $3,911
JetBlue's Even More Space seats will be missed on the LOOONG OAK-Washington Dulles flight! (Chris McGinnis)

JetBlue’s Even More Space seats will be missed on the looong Oakland-Washington Dulles flight! (Chris McGinnis)

 JETBLUE JETS AWAY 

JetBlue announced this week that it will dump its nonstop flights between Oakland and Washington-Dulles. It’s also nixing its nerd bird flight between SFO and Austin. Both flights end on June 16.

In a statement, the carrier said that is will use the aircraft from these routes to bulk up its presence at Washington Reagan National Airport, where it recently acquired slots due to the American/US Airways merger agreement.

JetBlue told TravelSkills: “Any customers with existing reservations for flights after the last operating date will be contacted with the option to be re-accommodated on  other JetBlue flights or to cancel their reservation and receive a full refund. Customers will also receive a $50 good will credit for their inconvenience.”

 

–-Chris McGinnis

 


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Busy week at the airport…phew!

Late March and early April is when airlines switch from winter to spring and summer schedules, and there is so much going on at Bay Area airports this week, my head is spinning! Some happy arrivals and sad departures.

Here’s what you need to know:

A festive scene greeted those departing on Saturday's inaugural United nonstop to Taipei. (Photo: Chris McGinnis)

A festive scene greeted those departing on Saturday’s inaugural United nonstop to Taipei. (Photo: Chris McGinnis)

>United launched SFO-Taipei nonstops on Saturday with a big colorful celebration at Gate 92 in the International Terminal. The gate area was festooned with about 100 paper lanterns, dancing dolls and a free dim sum buffet. San Francisco Mayor Ed Lee remarked that the rainy send off was a sign of good fortune for the route. SFO-Taipei now has service from United (B777), Eva Air (B777) and China Airlines (B747). Check out our Facebook page for more pics of the fun party!

SFO welcomed LAN nonstops to South America in 2010. Now there are none.

SFO welcomed LAN nonstops to South America in 2010. Now there are none.

>LAN’s nonstop B767 flight to Lima, Peru departed SFO for the last time on March 31. This is particularly sad because it leaves the Bay Area without any nonstops to South America.

>Aer Lingus revives its SFO-Dublin nonstops Wednesday afternoon with a lot of fanfare and a “dry salute” (weather permitting) at the airport. Stay tuned to TravelSkills for a Q&A with Aer Lingus CEO Christophe Mueller.

Why don’t you join the 25,000+ people who get insider info, news and tips from TravelSkills every month? Sign up here to receive posts via email. Don’t miss out!

If you are headed to Atlanta, be sure to drop by The Varsity at the airport or downtown for a naked dog, FO and onion rings served with sassy southern hospitality. (Photo: Chris McGinnis)

If you are headed to Atlanta, be sure to drop by The Varsity at the airport or downtown for a naked dog, F.O. and onion rings served with sassy southern hospitality. (Photo: Chris McGinnis)

>Starting Tues, April 1, United will use 737-800s to revive its nonstop service on SFO-Atlanta, Flights depart SFO at 8:54 am and 3:33 pm and return from ATL at 6:55 am and 5:24 pm.

>Delta’s final SFO-Tokyo nonstop took off last Friday March 28, leaving United,  ANA and Japan Airlines (to Haneda on a 787) offering nonstops.

>Air France’s A380 is back for the season and will be flying SFO-Paris through the end of October.

>KLM is now flying a nice Boeing 747-400 on SFO-Amsterdam sporting its nice new true lie-flat business class seat. (So glad to that ancient MD-11 go away!)

>Later this week, United will crank up a second daily nonstop from SFO to London for the season. United’s flights will arrive and depart at Heathrow’s stunning new Terminal 2– :

>Both Virgin America and Alaska Airlines have announced that they will skedaddle from the overcrowded San Jose-LAX market. At the same time, Southwest is bulking up at SJC with additional frequencies to: Denver, San Diego, Seattle and Orange County.

–-Chris McGinnis


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Virgin profit + Bevy of new nonstops + Free Gogo w tablet + Southwest warning + United plugs in

Virgin America's star spangled wingtip over downtown SF. What a sight! (Photo: Chris McGinnis)

Virgin America’s star spangled wingtip over downtown SF. What a sight! (Photo: Chris McGinnis)

KUDOS. Virgin America declared its first ever full-year profit this week. The SF-based carrier’s net income was $10.1 million in 2013, compared with a somewhat staggering loss of $145.4 million in 2012. How did it pull this off? By selling more tickets at slightly higher prices: It boarded 6.3 million passengers in 2013, up from 6.2 million in 2012. Average fares nudged up to $204 from $195 in the previous year. And its load factor increased a smidge…up just 1% from 79% to 80%. It grossed $1.425 billion in 2013, $92 million more than it did in 2012. Numbers like that will likely help Virgin with its proposed IPO later this year. Regrettably, this good news comes on the heels of the announcement that Virgin is pulling out of the crazy crowded San Jose-LAX market, and deploying those planes on money-making long hauls. Have you been flying Virgin America more this year? Why or why not? If it pulls off an IPO this year, would you invest? Leave your comments below! 

BEVY OF NEW NONSTOPS TO THE BAY. Starting April 1, United will use 737-800s to revive its nonstop service on SFO-ATL, a market already well served well by Delta, Southwest and AirTran. Flights depart SFO at 8:54 am and 3:33 pm and return from ATL at 6:55 am and 5:24 pm. A quick look at fares is showing the lowest coach roundtrips at $390 for May trips. In additions to new ATL flights, SFO will see new United nonstops arrive from Taipei (Mar 29) and Aer Lingus flights from Dublin (April 2). Norwegian Air’s new 787 nonstops arrive in Oakland in May. 

DELTA OVERWATER WI-FI ROLLOUT. FINALLY! This week Delta launched new satellite based Gogo wi-fi service on three B747s flying to Tokyo from Atlanta and Los Angeles-LAX. Delta says that the service should be on all its 16 747s by mid 2014, and its entire international fleet by the end of 2015. Rates start at $15 per hour and $25 per flight. Speaking of Gogo wifi, the onboard internet provider announced this week it will join forces with Samsung to offer a full year (up to 36 flights) of Gogo Inflight Internet access with the purchase of a new Samsung tablet. Accessing the free sessions from a new tablet is easy:  just launch your browser on any Gogo equipped flight and you will automatically be directed to a special landing page that will grant Internet access.

More power at United gates! (Photo: United)

More power at United gates! (Photo: United)

MORE JUICE AT GATE. United is rolling out 500 charging stations at airport gate areas at key hubs throughout the US. First to get them is Chicago O’Hare, Concourses B and C.  Each station offers six, 110-volt power outlets and two USB ports, and feature a design with a large power outlet icon to help quickly locate the units in gate areas.

SOUTHWEST DEVALUATION. If you’ve been hoarding your Southwest Rapid Rewards points, you might want to consider redeeming them before March 31. Wanna Get Away reward flight bookings made on or after March 31, 2014 will require 70 points per dollar, an increase from the 60 points per dollar that is currently required.

DELTA-ALASKA AIR DIVORCE. The breakup between Delta and Alaska Airlines is becoming long and ugly. Earlier this month, Delta basically declared war on Alaska when a top executive stated its intentions to make Seattle, Alaska’s base of operations,  a Delta hub. This week both carriers announced that some of the reciprocal benefits their elite customers have enjoyed, such as waived baggage fees, access to priority security lines, discounts on premium economy,  are getting yanked starting May 1. Delta changes here. Alaska’s here. The best news here is for Seattle residents, who are getting wooed with bonus mile offers, status matches, free Uber rides to the airport and more as both carriers battle for their business.

MEAL VOUCHERS FADING…Been delayed on a Delta flight recently? Whether it is a mechanical issue, weather or total cancelation, don’t expect Delta to print out meal vouchers anymore. Instead, some gate agents have told TravelSkills that it’s more likely that a cart will be rolled out with pretzels, snacks, water, and soda to tide you over. Five hour delay? Same cart. Agents stated that it is up to the station manager if they want to order in additional food for lengthy delays. Meal vouchers are printed at agent discretion, but apparently the new policy is that they are no longer part of irregular operations. Do you think airlines should provide vouchers to passengers when the delay is a mechanical and lasts several hours… is cart service at the gate okay by you? Leave your comments below. 

SFO-TOKYO ENDS. Delta will end its San Francisco-Tokyo nonstop flight, effective March 30. Delta spokesperson Anthony Black confirmed the move to us stating,  ”We are ending service between SFO and NRT with the last westbound service effective Friday, March 28, 2014, and final eastbound service effective Sunday, March 30, 2014. Delta is suspending its nonstop service due to an unstable revenue environment caused by yen devaluation.”

Arrival kiosks like these at Delta's new T4 at JFK are coming to Atlanta. Nice! (Photo: Delta)

Arrival kiosks like these at Delta’s new T4 at JFK are coming to Atlanta. Nice! (Photo: Delta)

ATL GETS IMMIGRATION KIOSKS…Following in the footsteps of JFK’s terminals one and four, Chicago O’Hare, Houston, and Seattle-Tacoma, Atlanta is finally getting automated immigration kiosks that speed up the arrivals process for international passengers. Those with Global Entry may be a bit miffed, however, that everyone is getting a speedier option for entering the United States as it only takes a swipe of your passport and a few screen clicks to print out a ticket. Travelers then present that ticket to an immigration officer before heading through customs and save almost half the time versus waiting in a traditional line. Still, it is not quite as fast (or exclusive) as Global Entry, but it is better than before. The system also means you no longer need to complete an immigration card/customs declaration card on arrival. No word yet on when the speedy kiosks may show up at SFO.

Help us help you by getting a new credit card via links from The TICKET!

 

–-Chris McGinnis


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Aer Lingus + Changes at DCA + Marriott downgrades + United menus + Delta-LinkedIn

Aer Lingus will use Airbus A330's like this one on SFO-DUB (Photo: Flickr - Steven Little)

Aer Lingus will use Airbus A330’s like this one on SFO-DUB (Photo: Flickr – Steven Little)

DUBLIN. Lovely deep green Aer Lingus jets will float into SFO from Dublin again stating on April 2. MileagePlus members should be happy to know that Star Alliance partners Aer Lingus and United have a code sharing alliance. Air Lingus nixed the SFO-DUB route in 2009 as the global economy sputtered, but came back due to deep ties to the booming tech sector in both cities. If you love business class, you might want to check this out: Aer Lingus offers a unique bidding process for upgrades to the front of the plane. Details here. Aer Lingus’ return to SFO has sparked a fare war, with several carriers offering some rather remarkable deals (in the $700 range) for one-stop flights– these have been short, flash type sales during the slow spring months and will not last into the summer. (LIKE our Facebook page and we’ll keep you up to date on fare sales like this one.)

DRY SALUTE. Speaking of Aer Lingus—when the first flight arrives at SFO on April 2, it won’t get a water cannon salute. And that’s not because this is not really an inaugural—just a relaunch. It’s because of the drought. Airport spokesperson Doug Yakel said, “…in support of water conservation efforts, Aer Lingus will receive a ‘dry salute’, with firefighters and their equipment positioned on the tarmac, but with no water used.” The same thing will happen down at LAX when the first Saudia B777 arrives from Riyadh and Jeddah. Apparently a water cannon salute from firetrucks uses about 3,000 gallons of water. (Check out this gorgeous watery welcome for Air France’s first A380 at SFO!)

MUSICAL GATES AT DCA. If you fly Southwest, Virgin America or JetBlue into Washington Reagan National Airport, you need to read this about their plan to swap terminals. Virgin and JetBlue will move into more modern digs in Terminal B/C.  Southwest will expand at the older Terminal A, which is slated for a major re-do to be completed in late 2015.  

Rooms like this one at the swank Cosmopolitan Las Vegas bump up from Marriott Rewards Tier 8 to Tier 9. (Photo: Cosmopolitan)

Rooms like this one at the swank Cosmopolitan Las Vegas bump up from Marriott Rewards Tier 8 to Tier 9. (Photo: Cosmopolitan)

MARRIOTT REWARDS DOWNGRADES. It’s getting downright tiring to write about loyalty program downgrades. But I’ll carry on! Marriott has increased the number of points needed for free nights at a slew of properties around the world. Most of the properties that you’d really want to stay at are increasing from Category 8  to the newly created Category 9. Here’s the list. Read it and weep.

TAIPEI.  United is reintroducing nonstop B777 service between SFO and burgeoning Taipei on March 29. To prime the pump, it’s offer up to a 100% MileagePlus bonus on all except the cheapest economy fares.

UNITED MENUS. United announced that it’s bumping up options for flyers trying to avoid gluten. You soon see more soups, salad dressings and fruit/nut bars labeled as gluten free. The “savory snack box” on sale in coach will soon be 100% gluten free as are most items packed into the “classic” and “tapas” boxed snacks. In addition, it’s replaced regular yogurt with Greek yogurt in business class and on p.s. flights between SFO and NYC.

Fabulous new "grand lodge" interiors at Hyatt Regency Lake Tahoe (Photo: Hyatt)

Fabulous new “grand lodge” interiors at Hyatt Regency Lake Tahoe (Photo: Hyatt)

WORTH CHECKING INTO. Last week I was able to snag a super nice room at the Hyatt Regency Lake Tahoe for just $100 per night by bidding low on Priceline. (Probably has something to do with the lack of snow there!) Having stayed there about five years ago, I was surprised at the REALLY nice full re-do of the 398-room high rise lakeside property in Incline Village, NV. The style is “grand lodge” and there’s lots of stone, leather and timber. The renovation project wrapped up this past December, with each room getting a $45K makeover… the total tab was about $25 million and it shows! Check it out! Overall, I’ve been impressed with Hyatt re-dos all over the world… have you noticed?

DELTA BOOSTS LAX AGAIN. Beginning this summer, Delta will add twice-daily nonstop service from Los Angeles to Austin, Texas aboard Boeing 717 and 737 planes. New daily service to Boise, Idaho will be added via Delta Connection, and a daily international link to San Salvador, El Salvador makes a comeback to the Delta network from LAX with 737 service each day. These moves in addition to a recent declaration that it intends to make Seattle a hub show Delta’s serious about building up its west coast presence.

DELTA PARTNERS WITH LINKEDIN. Delta has linked up with LinkedIn to offer business travelers the opportunity to fly with industry influencers on specific flights. Travelers that are intrigued with flying with a bigwig in their specific industry submit an application at Deltainnovationclass.com. Then, Delta will select and pair applicants with industry leaders. These pairings will be chosen throughout the year, and the winners will have the chance to fly side by side with their role model or industry icon giving them the chance to share ideas or discuss business topics along the way. Would you be up for some mentoring on a flight? If so, who would you most like to sit next to? 

–-Chris McGinnis


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Mercedes transfers at SFO + United Closer to Tokyo + Virgin’s new menu + Uber not here + Slick SkyTeam lounge

Take me to the plane, James! United to roll out Mercedes tarmac transfers at SFO

Take me to the plane, James! United to roll out Mercedes tarmac transfers at SFO

TO THE PLANE, JAMES! United is bringing its Mercedes-Benz tarmac transportation service to SFO, offering  Global Services members “greater comfort and convenience throughout their travel experience.” United will offer the tarmac service this spring – using Mercedes-Benz GL350 BlueTEC SUVs with environmentally friendly clean diesel technology – to whisk a handful of lucky Global Services members and United Global First customers to their connections in San Francisco. United representatives will meet customers at the aircraft, escort them to the waiting Mercedes-Benz vehicle and drive them across the tarmac to their connecting flight. United says it will give priority to customers with close connections. United introduced its tarmac transportation service last summer at Chicago ORD and Houston IAH. (Not sure how much utility locals will get out of the service, but it’s sure nice for transferring passengers!) Delta Air Lines started this trend when it began offering its top customers transfers via Porsche Cayenne at its sprawling airport hub in Atlanta. It proved so popular that it expanded the service to airports in Los Angeles (LAX) and New York JFK.

Tokyo's Haneda Airport is much more convenient than distant Narita.

Tokyo’s Haneda Airport is much more convenient than distant Narita.

TOKYO HANEDA. If you’re tired of the 60-90 minute haul from Tokyo’s Narita airport into the city after a transpac United flight, take heart: The DOT has tentatively approved plans for United to add SFO flights to the more convenient and close-in Haneda Airport, located about 25 minutes south of downtown. No word yet on when those flights might start. Currently, only Japan Airlines offers nonstops from SFO to Haneda. ANA’s flights from both SFO and SJC land at Narita. As we reported last year, Delta’s nonstop flights from SFO to Tokyo Narita come to an end on March 30.

Soba noodles with lemongrass shiitake broth on the menu up front on Virgin America

Soba noodles with lemongrass shiitake broth on the menu up front on Virgin America

CLASSY FOOD. Virgin America is rolling out a classy new first class menu on its long hauls from SFO & LAX to: New York, Newark Boston and Washington DC (Reagan National only). The new menu will include the addition of cocktail hors d’oeuvres of roasted tomato, marinated artichoke heart, olive and mozzarella skewer, served with warmed mixed nuts — as well as a choice of two appetizers and three entrées in-flight. The ‘cherry on the top’ of the new service is the debut of the airline’s first custom ice cream flavor, developed in collaboration with San Francisco’s cult favorite ice cream maker, Humphry Slocombe. NICE: anyone with a Virgin America boarding pass can get a free scoop between March 4 and June 30 at either Humphry Slocombe store in SF (in the Mission and at the Ferry Building).

VIRGIN GETTING LOTS OF DALLAS LOVE. Remember our post last week about Virgin America’s desire to go big  at Dallas Love Field? Well, this week the Department of Justice pretty much ruled Delta out of the competition, leaving it to a decision between granting gates to Virgin America… or to Southwest, which already controls 16 of the airport’s 20 gates. Southwest has said that if it gets the gates, it will add service to all three Bay Area airports.

ECO-CUP. United is introducing a new “eco-friendly” insulated hot beverage cup this month. It’s made from 50% recycled material and due to its thickness, does not need a sleeve, which helps reduce waste. The new cup replaces the polystyrene cup currently in use.

Screen grab from Bloomberg video of new Google terminal at SJC

Screen grab from Bloomberg video of new Google terminal at SJC

GOOGLE AIRPORT. By now you’ve likely heard that Google is building its own airport terminal (used to house the company’s 12+ aircraft) in the grounds of San Jose International Airport. Here’s a peek at what it will look like.

Screen Shot 2014-03-10 at 10.33.55 AMUBER NOT EVERYWHERE. Nearly every Bay Area Traveler is big on the new generation of ride-sharing services such as Uber or Lyft. (If not, sign up here and get $20 off your first ride!) While calling up an Uber car in SF is almost second nature, you might be surprised to learn such services are NOT available in: Austin, Las Vegas, Miami, New Orleans, Portland, St. Louis. Low cost UberX is no longer available for rides to or from LAX, although its black cars are still permitted.

LOUNGE AT LAX. The Virgin America lounge in Terminal 3 at Los Angeles now accepts the Priority Pass card for entrance. That means American Express Platinum cardholders, who have Priority Pass Select, also have free access. Non members can pay a $40 per visit fee. Have you checked out Virgin’s lounge or “Loft” at LAX Terminal 3? What did you think? Leave your comments below.

The swank new SkyTeam Lounge at Istanbul (Click on photo for 360 degree tour!)

The swank new SkyTeam Lounge at Istanbul (Click on photo for 360 degree tour!)

NEW SKYTEAM LOUNGE TO OPEN IN DUBAI…SkyTeam is boosting its own branded lounge network (operated jointly with airlines at a specific airport). London Heathrow was the first, and recently a SkyTeam lounge opened in Istanbul. Plans to open a lounge in Dubai are in place with a projected opening date of early 2015. SkyTeam lounges are open to premium cabin travelers and SkyTeam Elite Plus members (Gold, Platinum, and Diamond Medallion) on international itineraries.

Screen Shot 2014-01-19 at 9.56.23 AM

PLEASE, RECRUIT YOUR FRIENDS. If you like TravelSkills, would you please tell your friends and colleagues about it? The ONLY way we grow is via word of mouth from happy readers. Like every online publication, we need more eyeballs and appreciate your support.  Here’s something you can copy and paste into an email TODAY!

Have you ever heard about TravelSkills—TravelSkills– for frequent travelers? It’s a free local travel blog that I subscribe to. It’s full of helpful news and advice for frequent travelers who live in the Bay Area…just like us.  I think it’s definitely something you could use. See “Subscribe” in the upper right margin of the blog, or just sign up right here. Thanks! [ADD: *Your signature*]

–Chris McGinnis

And just in case you missed it, here are some of our most popular, recent TravelSkills posts :

Spring Break Warning + United in London + Air New Zealand upgrade + TripIt hack

Boeing 747s flying away from SFO?

Virgin America’s big plans for Big D

United carry-on “crackdown” not all it’s cracked up to be

Another spin on the frequent flyer merry-go-round

SFO by the numbers</