aromatherapy Archives - TravelSkills

United is rolling out a new first class seat for its A319, A320 and some 757 aircraft (Photo: Chris McGinnis)

This week United revealed its newest domestic first class seat and other enhancements (such as a new aromatherapy scent) at a special event at its Chicago headquarters and TravelSkills was there.

Here’s what we learned:

>New first class seats designed by PriestmanGoode will roll out starting next week. The first aircraft to get them will be an Airbus A319. The rollout will continue through the end of 2016 by which time all A319s and A320s along with some Boeing 757s will have them. United said that its Airbus aircraft currently without in-seat power plugs would be the first to get the new seats.

>United said that the size of the first class cabins and the number of first class seats on each plane will not change.

Most unusual feature of the new seat: granite-topped cocktail tables (photo: Chris McGinnis)

>The most noticeable feature of the new seat is a granite-topped cocktail ledge on the center console. Designers said that the marble is more like a wafer than a block to keep weight down, but is mounted on a sturdy honeycomb-type material for durability.

A new bin for laptops, which regrettably cannot be used during take off or landing (Photo: Chris McGinnis)

A new under arm rest bin for laptops, which regrettably cannot be used during take off or landing (Photo: Chris McGinnis)

>Another welcome feature is the addition of a lot of new storage space. There are special nooks for laptops and water bottles under arm rests and two seat back “literature pockets” for stowing your stuff.

A new tray table with a nifty notch for your tablet (Photo: Chris McGinnis)

>United has added a patented new tray table that includes a slot for tablets– just pop your tablet into the slot, which holds it upright and allows you to eat from the tray table and watch a movie on your tablet simultaneously. (Increasingly important as United moves away from seatback screens and focuses on its “bring your own device” inflight entertainment system.)

>Every seat has a universal power outlet, but no USB.

Dark blue leather and white stitching along with a Levi’s-like United brand tag (Photo: Chris McGinnis)

>The dark blue leather seats are trimmed in “bespoke” white stitching with cushions that are just over 21 inches wide– United says they are two inches wider than the current version. The seats have “articulated recline” which means when you push back, the seat cushion moves forward a bit. (Articulated reclining seat get mixed reviews– just ask anyone who flew Cathay Pacific before they got rid of them.) Seat pitch varies from 31 to 37 inches (depending on aircraft type and seat position)– the same as the current version.

>United also is working to redesign its gate areas, and has three prototypes of the new design at Chicago-O’Hare gates B4, B8 and B10. The most unusual addition to the gates? Aromatherapy! In a move that mimics Delta (once again) United said that it will start infusing jetways, United Clubs and inflight hot towels with a new herbal, spa-like scent called “Landing.” (I liked it.) You may already notice the new scent in O’Hare jetways, and by the end of the year it will be swirling around all United Clubs.

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Delta’s boarding experiment at ATL (Photo: GH)

Delta is experimenting with a new boarding process in Atlanta that looks a lot like the process United implemented a few years ago. It’s also apparently adding an olfactory element to the jetway.

While pundits joke that United execs wear WWDD wristbands when it comes to decision making (“What Would Delta Do”) it now seems that Delta might be taking some cues from United… or Southwest when it comes to boarding.

Delta’s experimental boarding area lanes (Photo: G.H.)

While Delta has not confirmed this to TravelSkills, we’ve heard from readers about an experimental boarding process that has Medallion (elite) level members line up for boarding in labeled lanes. It appears very similar to Southwest’s infamous “cattle call” that’s equally loved and derided. And even more similar to United’s new boarding process- see image below and compare it to what you see above.

United’s new boarding area queues at SFO (Chris McGinnis)

Here’s what TravelSkills reader GH said in an email:

“Have you seen this? I had a flight to DFW on Monday night but they had these lanes set up for Premium, Sky and Zone 1 at gates B7 and B8 at ATL. As Zone 1 boards they change the signs to Zone 2, etc. I was like ‘is this Southwest’? If it’s to get traffic out of the main spine walkway I kind of agree with it but ended up standing in my ‘lane’ for hour and a half due to a weather related delay. As we boarded they told us they were test gates and to provide survey feedback. Interesting…”

GH also send us an image of a Delta sign asking for feedback by going to this URL: www.delta.com/B7

There we found a survey that asked a lot of questions about the experimental boarding process, but the questions that stuck out were those about a new scent:

Both are referring to the scent in the jet bridge. G.H. told us: “Now that I think of it there was some kind of smell. Almost like it was a brand new jet way. The jetway also seemed a little narrower than usual.”

Which means that Delta is probably pumping in some sort of olfactory sensation designed to calm us down or make us feel better.

Have you boarded a Delta flight at ATL’s B7? What do you think of the idea of airlines copying the now standard hotel industry practice of using aromatherapy in public spaces? Please leave your comments below.

-Chris McGinnis

NOTE: Be sure to click here to see all recent TravelSkills posts about: A new type of travel package + Southwest adds Oakland-Atlanta nonstop + More power in your pocket at Marriott + Airline CEO dismissed + Delta’s first class summer sale

United reveals new first class seats, aromatherapy [PHOTOS]

Delta experiments with boarding & aromatherapy