Have you tried Delta’s new bidding for bumps process at check in? Instead of the old process where Delta would ask for volunteers and start the bidding over the PA system at the gate, the carrier now asks passengers as they check in (online or at kiosks) if they’d be willing to give up their seat and take a later flight. Once you say yes, you are then asked for the minimum amount you’d be willing to accept in exchange for your seat.
Your offer is then sent to gate agents and added to a list of other volunteers, with the lowest bids at the top. If your bid is accepted, gate agents will call you to the podium to discuss the flight options they can offer (standby or confirmed), as well as extras like meal vouchers or upgrades. At that point, you can accept or refuse their offer. If you refuse, they just move on to the next lowest bidder (if there is one).
What do you think? Is this a stroke of genius on Delta’s part? How has the new system worked for you? Have you seen it in action yet?
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