NOTE: Be sure to click here to see all recent TravelSkills posts about: Delta’s first class fare sale + Aircraft size and flight delays + First class summer fare sales+ Chris’s summer travel outlook + United’s plans for LAX overhaul + Hertz’s fleet renewal
Members of Marriott Rewards will be able to request special services and amenities at 500 Marriott hotels worldwide before, during or after their stays thanks to a new feature added to the company’s mobile app.
The “Mobile Request” feature allows Rewards members with an upcoming reservation to initiate a two-way chat in real time with Marriott staffers to make their request; or they can use a drop-down menu that lists frequently requested amenities like extra towels and pillows.
It’s available for 46 hotels now and will be launched globally this summer for all of the Marriott Hotels brand, the company said.
“In testing, Mobile Request proved beneficial for guests in transit who needed to request services and amenities before their hotel arrival, such as having a car service meet them at the airport,” Marriott said. “Guests on the road can simply tap once on the Marriott Mobile app icon and be instantly connected to their hotel, rather than having to find the hotel’s phone number and punch in ten or more digits.”
The free Marriott app is available from Apple’s iTunes Store, Google Play, or at www.marriott.com/marriott/mobile-apps.mi.
The new Marriott app feature is similar to another app called MobileSuites that we reported on earlier this year. MobileSuites allows users to request services and amenities at more than 1,200 hotels of various companies including Marriott, Starwood, Hyatt and Hilton.
NOTE: Be sure to click here to see all recent TravelSkills posts about: Delta’s first class fare sale + Aircraft size and flight delays + First class summer fare sales+ Chris’s summer travel outlook + United’s plans for LAX overhaul + Hertz’s fleet renewal