One of the Internet’s most widely-used travel review sites is now allowing users to sound off about their airline flight experiences. It also developed a scoring system that can help travelers examine carrier amenities and services so they can make a better judgment before they book.
The site is TripAdvisor, which is widely consulted by travelers for a customer comments database that includes more than 350 million user reviews of 6.5 million hotels, restaurants and attractions worldwide. And now it is adding airline flights to the mix.
TripAdvisor first ventured into the airline space with amenities information, traveler photos and a flight search/price-scanning function. It has recently been collecting worldwide traveler reviews of airline flight experiences, and this week made that database available to all users.
“According to a recent TripAdvisor survey, 42 percent of U.S. travelers believe airlines are making it harder to find the total cost of a flight. The same survey found that 39 percent of consumers also believe airlines’ in-flight amenities information is not very accessible. “Airline reviews from the millions of flyers on TripAdvisor will better communicate the total value of a flight beyond the price,” the site said in announcing its airline reviews.
TripAdvisor has also come out with a beta version of a new feature called Flyscore, which provides a 1-to-10 rating for individual flights “based on the power of qualitative traveler reviews, the quality of the aircraft, in-flight amenities and the duration of the itinerary,” the company said. It also offers enhanced information about the availability of in-flight amenities like power ports and Wi-Fi.
Do you think TripAdvisor will be as successful with flight reviews as it is with hotels? Would a review affect the way you book your flights? Please leave your comments below.
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